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August 2024 by Sana Filatoff
I've had to make 5 drops offs at this location just in the last 10 days and each time the employees were kind, helpful and very friendly.
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July 2024 by Randy Guzman
Cecily was super friendly and helpful! I went to renew my passport and she was able to answer all my questions effectively.
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April 2024 by xianghua jin
The worst usps. I even don't want to give 1 star. It should be 0 star!!! Don't waste ur time here EVER. Go other place!!!! I v been here 3 times for the same return item post but still not get through. They have many excuses to get u down.DO NOT COME HERE. There is always some reason to have this low star reviws!!!! Don't even wish u will be the lucky one to get good service here!!!!
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April 2024 by Claudia Evangelista
Today I scheduled an appointment to get my passport for daughter and I. The lady that was supposed to help us was very rude she was hispanic very disappointing. I didn’t know how fill out a passport application and she got upset because I asked. Isn’t her job customer service and answer the questions that we have. If I worked there I wouldn’t have any questions, I wasn’t able to complete my appointment due to her rudeness. My husband couldn’t put up with the treatment that we received in this Brea location.
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March 2024 by Ab Cd
I recently had an extremely frustrating experience with USPS and their international shipping service. Despite paying over $70 for Priority Express, my package took a convoluted route from Zurich to LA and ended up staying there for a week before finally reaching its destination, over three weeks later. This package contained time-sensitive documents, making the delay even more unacceptable.Throughout this ordeal, I made multiple calls to USPS seeking assistance, only to be met with empty promises and excuses. I was informed that I could request a refund due to the significant delay, but when I visited the Brea USPS post office, I was told that because my receipt did not specify "guaranteed" delivery, they could not take any action.What's most frustrating is the lack of accountability from USPS. Their advertising, both online and in their offices, boasts delivery within 3-5 business days, yet when faced with a delay, no one at USPS was willing to take responsibility for the mishandling of my package.As a package delivery service, USPS should prioritize customer satisfaction and ensure timely and reliable delivery. However, my experience has been the complete opposite. It's disheartening to see such a lack of professionalism and accountability from a company entrusted with handling important shipments. My advice to others would be to explore alternative shipping options to avoid similar frustrations and disappointments.
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January 2024 by Manuel Tam
Nancy: rude, not helpful at all, really bad attitude
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December 2023 by R B
Awesome service
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September 2023 by Mike N Cookie
My husband and I went to get our passports, we had an appointment and we didn’t wait very long, maybe 15 minutes. Nancy helped us that morning and she was very kind and helpful with our forms and our photos. She made our experience a breeze.Thank you Nancy. We need more people like you ❤️?.
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September 2023 by Brian M.
I dropped off a phone here on July 5 with a representative by the name of Mark. The company that the phone was supposed to go with is claiming they never received the device. I accidentally missed placed the receipt of my drop off which contains the weight of the box which is needed for the dispute. However, I went today to get a receipt and a gentleman by the name of Mark claim that their system is down and won't be running till October 15 the earliest. I advised him that that wasn't mentioned to mention to me at the branch by my house in Anaheim . The only thing that was mentioned was they were not able to pull the receipt there since the transaction wasn't hard there. I feel like I wasn't helped appropriately and I feel like I was lied to. Mark sucks so I got to say I wish I was more helpful people who worked in government.
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August 2023 by Tammie C.
Tell me why this post office is always so RUDE!!!!!! I literally walked in asking for 5 of these... why am I questioned on why I need 5. The young guy with the red vest says I don't think we have that many Such BULL, every station has them. I'm so tired of rude people !!!!! Hire new people. And what's its his business to QUESTION how many I need!!!!! Obviously I NEED 5 !!!!
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June 2023 by Meaghan Smith
No line, helpful employees (thank you Cecily!), well stocked with supplies, plentiful parking—this is the perfect USPS location. It’s been awhile since I’ve been here but glad to see it’s still a great location.
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May 2023 by Annie A.
There are two gentleman here with longer hair and they are soooo friendly and whimsical. I love this post office. The parking kicks ass, getting in and out is easy, it's roomy inside, and the service just is excellent. It's been this way since forever! I choose this USPS over the others because it's the chillest and easiest. And right across the street is a Sprouts and Target and next door is the mall.
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March 2023 by Happiness Always
The passport appointment was taken care of in a very clear, patient, and timely manner. Cheerful and helpful customer service at the counter.
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February 2023 by Lydia R.
I love going to this post office, the service is fast and friendly. I am a seller and I started to go to this post office to send my packages, I always stand in line to make sure my packages are at the right weight. I never had to wait in line for over 30 minutes even on saturdays. So I give this place a thumbs up!
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January 2023 by Gomez R.
Best post office I've been to. positive fast working employees. I love this post office.
