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June 2024 by Peter Xaymountry
I stopped by this Chase bank in the morning to withdraw some cash. Since I came early in the morning I was able to find easy parking. I went inside to use the ATM since I don't trust using the outside ones. It was a pretty simple transaction since they were not busy at all. The inside of this bank is pretty nice and in a busy intersection.
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June 2024 by А
Very bad job? very poor service and attitude towards new customers.
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March 2024 by Elizabeth Sanchez
Hilma was amazing! She really went the extra mile to help my client buy their first home. This was a truly complex transaction and she made the impossible, possible! She was patient and explained everything so well, making a complicated process feel easy. Big thanks to Hilma for all her hard work. Highly recommend her to anyone wanting to buy a home!
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January 2024 by Armen V.
I've always had a great experience at this Chase. Being as it is close to home I frequent it often. The tellers are always helpful. Marida is one of the bankers there and is extremely attentive and knowledgeable of the various products and services this branch offers. Ask for her, especially if dealing with large sums of money.
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December 2023 by Myrna G.
Customer Service absolutely unacceptable Needed to talk to someone about changing my account informed they could not help without appointment next week Mind you "5" workers standing in lobby laughing among them self so busy
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November 2023 by Julio Patron
No waiting g in line. Walk in Atms. Friendly bankers.
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September 2023 by Carlos Alvarado
5 people at the branch but I couldn’t open my daughters account because no one couldn’t . I wonder is because if I skin color.
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July 2023 by Rocio Robledo
It does not say if it is wheelchair accessible.
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June 2023 by Sonny F.
Out of all the branches of Chase bank, this branch is fantastic! You need to talk to someone about large sums of money, CD's, annuities, savings accounts, and more, you go to this branch and if you're lucky enough, you'll get Zarina Assad. She is not only reliable, and helpful, but she is a very sweet, and compassionate lovely woman. Zarin was an angel, a beautiful angel. Edward was a wonderful teller and the entire Chade team was there for us. Best Chase branch ever!
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June 2023 by Ketevan E.
Will was super helpful, kind & professional ! Helped with all my bank needs. Excellent relationship banker! 10/10
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May 2023 by jinx plays
This branch is representative of all that is wrong with this bank. Specifically, the ATMs at this branch will rob you. They will take money out of your account and give you no cash and leave twice victimized. The hours are also pretty bad. You’re not even open eight hours. As for the branch manager, have some decency and open the door and talk to an angry customer. I should have written on the machine itself that it steals money because I care more about my fellow customers than Chase does. I don’t care if you refunded my money. This has happened twice. $200. This is the last time I’m banking with you guys. I’m done with this 24 year toxic relationship.
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January 2023 by Richi M.
I use to come to this bank before it was a Chase. When I first started a bank account this location was Washington Mutual but I've been a loyal customer to Chase since the transfer.This location always had stacks of $2 dollar bills every time I wanted some. They usually would even have the crispy ones as well. I like to get some fifty cent pieces here or dollar coins and they would have them. I come to this location weekly before I go to the laundromat. When I think of my bank I think of this location even though Chase is everywhere.I think the service is good here but I do remember a couple times walking away not happy with the teller but I'm sure she's not alive any more since it's years ago. (Holding a grudge)The parking lot and entrance is dirty all the time and I'm not sure why they don't have someone picking up lose paper weekly. The ATMs outside are dirty and sticky with lots of graffiti. ATM 1 & 2 aren't working this morning with a error on the screen 01/22/2023. I used the 3rd ATM and it worked. The ATM's don't have a mirror on them and I really think they should so you can feel safe because you have your back exposed.ATM's should be inside and you should use your ATM Debt card to access a small room for security reasons instead of the outside elements.
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January 2023 by Ronald S.
The Riverside Dr Chase Bank has the most Wonderful and Pleasant Employees. I actually look forward to seeing them. Great Help when needed and they all have Wonderful personalities. The location is is to find, plenty of parking and located in a great location Toluca Lake.
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December 2022 by Gregory Harrings
the employees here are so nice compared to the other chase banks!
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November 2022 by Mark J.
Natasha the bank teller at this branch is a total pro! I want to thank her and the team here for being helpful, respectful and on it! Thanks again.
