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December 2023 by Jeffrey W.
Found a high demand PlayStation portal in stock at this store. Called and verified. Purchased item online for in store pickup. Card was charged. Went to pick it up and they sold it to someone else. This was supposed to be my girlfriend's Christmas present. Heartbroken. Was told that I have to call customer service to negotiate a refund after the clerk said admittedly that they oversold. This isn't supposed to happen with modern inventory systems. To be a little fair to this specific store (not that I should be) this is happening at stores across the nation. It's a Christmas robbery.
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July 2023 by Jennifer Ramirez
Very good store and prices. I like to come here even if not sure what I need.
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July 2023 by Firelord Zuko
Employee failed to mention download codes on receipt that was vital for enhanced gameplay on a preordered game. The receipt was disposed of and after calling Gamestop for "help" they said there was nothing they could do to retrieve these codes that should be tied to the preorder. Terrible customer experience.
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May 2023 by Emma Gage
Excellent service, amazing crew, well kept store!
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April 2023 by Judy Fountaine
Always love Gamestop. They closed our in thousands oaks so sad about that
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January 2023 by Carrie Buckley
Maybe it's me but I remember when game stop used to have everything inside the store. Online shopping at Game Stop is wayyy better
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January 2023 by Reyna Chavez
Kennon was awesome and very helpful!! This is the only Game Stop I’ll be shopping at from now on!
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December 2022 by Johnny B. Goode
No one here to answer phones. Customer service is a 2 hour wait or more. Gamestop still has no update for me on orders that were paid for!!!I REPEAT DO NOT BUY FROM GAMESTOP!!! THEY DO NOT CARE ABOUT YOUR ONLINE ORDERS! NO ONE IS AVAILABLE TO HELP!ORDERING FROM THEM IS RISKY, IT IS LIKE THEY ARE GOING OUT OF BUSINESS!!!
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December 2022 by Reyna C.
Needed to get a replacement Nintendo Switch and have insurance on it, went to Ventura location and they said they couldn't find my info in the system, then told me I had to call customer service. I was on the phone for more than an hour trying to get through. Finally went to Camarillo location, Kennon and Susy we AMAZING! Gave me a replacement and I was out of the store within 15 minutes!! This is the only Game Stop location I will ever go to in the future!
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October 2022 by Jaime Peña
Good location in Camarillo. Good selection on xbox one/series x, playstation 4/5, Switch games.
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February 2022 by Jason D.
In preparation of the new OLED switch I did not think to put a small deposit and paid the entire thing, forgetting I had gift cards. Kennon/Kenneon and Adam were great about helping me refund and apply over ten gift cards and advised me of the trade in deal. They were patient and kind during this. Another time Adam assisted me in ordering a SSD with heatsink for my PS5 and helped me pick which one as well as use some rewards towards it. I do not go to Gamestop often and stopped gaming until the pandemic hit. They both were extremely great and provided excelled customer service and made my experience that much better.
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December 2021 by Loomzors
Do yourself a favor and drive to oxnard or ventura for better customer service.
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December 2021 by Kevin W.
On Saturday morning 12/11/21, I brought in my Xbox one for trade-in. I had a pro membership which was supposed to give me $165 trade in value, however, they only gave me the regular value tradein of $150. I realized the discrepancy when I got home. I didn't appreciate getting short changed. Some stores/reps go above and beyond for proper value, this one didn't. Not worth the effort to drive and wait in line to dispute.
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November 2021 by Robyn P.
We are the grandparents to Jace, Age 5. Our son & daughter in law have been trying to find a play station for him as a Christmas present. This Game Stop was very helpful and suggested a used unit. We went in this morning and were so excited to find out they had the unit for them. Store employee Adam was very friendly and we were so excited to leave with the game unit
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September 2021 by Peter Hill
I came in the other day and afterwards I told myself I would never step foot in a Gamestop unless it was liquidating... O_OBut I am cray cray
