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October 2023 by William Huang
We worked with Jillian and she was fantastic to say the least. She was extremely diligent with the information and didn't make us feel rushed with anything. She got us a good amount of selections to look through and she's so knowledgeable about everything! Trust me (having gone through several other local jewelers), I would highly highly recommend anyone to come here and have the greatest experience.
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September 2023 by Jay Donoghue
Fantastic service. They were welcoming and tremendously helpful. They worked with me to create a spectacular ring for a special occasion within my budget. Considerate, fair, and honest. The process was seamless. Thank you to all of the team, especially Aaron and Elissa.
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September 2023 by Ya You
They are really helpful and professional. I would come to talk with their GIA specialist again if I need any other color stones.
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August 2023 by Andrea Truong
I absolutely love Geoffrey’s. We bought both my engagement and wedding band here. Customer service goes above and beyond. We’ve shared our experience with numerous of friends who also have gone to Geoffrey’s. They’re incredibly fair in pricing and quality. We’re so glad to support them.
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August 2023 by Angi Reddell
I took my ring to be resized and I had amazing experience. Elissa was so kind and patient. She explained the whole process and was so understanding when I was a little impatient. I will definitely be going back and I highly recommend this place!
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August 2023 by Samantha Cornwell
Everyone in Geoffrey’s was very nice, helpful and knowledgeable. They cleaned my rings and did a rhodium dipping and while we waited they even gave us drinks! Highly recommend for customer service alone.
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August 2023 by John Lieb
My fiancé took her ring to get resized and Elissa was super friendly and professional. All around amazing experience and the ring looks amazing. Highly recommend this place
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June 2023 by Ryan B.
Prior to purchasing an engagement ring for my fiancé, I had zero experience purchasing fine jewelry, and the thought of doing so was nigh terrifying. When I couldn't put it off any longer, I went to the local business that had the best reputation online, Geoffrey's in Campbell. I was forthcoming with Eliana about my lack of experience and budgetary constraints. She, in addition to the other employees I've worked with since then, including Aaron, Cindy, Linay, and others, has been exceptional. Their patience, kindness, attentiveness, understanding, and care give me hope during each visit that the art of customer service is not dead, and made my fiancé and I very comfortable returning to them to purchase wedding bands. When we need clarification, they are happy to assist. When we need time to think, they show real patience, remaining with us, ready for answering questions or providing advice when sought, while never being pushy, intimidating, upselling, or offering unsolicited opinions. Likewise, they have never made me feel uncomfortable about my lack of knowledge, style, experience, funds, etc. They are warm and open, kind and welcoming. I have no apprehension about making future purchases of fine jewelry, because I have found a place that has made the experience not only tolerable, it's actually enjoyable. Thanks, Geoffrey's, for treating my fiancé and I so well. We look forward to making future purchases from you.
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June 2023 by Alex F.
I had the pleasure of purchasing a stunning pendant for my wife and the customer service experience was exceptional. A family friend referred me, and despite being out of state, their team went above and beyond, providing personalized assistance and sending ideas for gifts. The pendant itself is a work of art, with exquisite design and craftsmanship. The level of care and attention to detail, from the ordering process to the safe and timely delivery, was truly remarkable. I am grateful for the beautiful pendant and the outstanding customer service I received.
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June 2023 by Ambria T.
Went to Geoffrey's for an appraisal of some jewelry I had around my home. Cindy was able to help me with getting an appraisal and offering a mimosa as well! The location is prime and inside beautiful. There is a lovely patio to sit at while waiting for jewelry to be cleaned. They also have an amazing selection of items. Cindy was patient, kind and educated me about many elements of jewelry that I was not aware of. Extremely excited to return to start a custom piece.
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May 2023 by Xindi Xu
This place is wonderful for so many reasons.I have a rose gold bangle that needed to be reshaped. I first took it back to the luxury brand I purchased from, and they told me it needed to be reproduced which would take 6-12 months and cost almost half the retail price...So instead I took the bracelet to Geoffrey's where William examined it, provided a reasonable quote, and had it fixed in less than two weeks!A couple of weeks later, I took my rose gold ring (same brand as the bracelet) to Geoffrey's for repair. It had a few dents and William was able to minimize them by polishing the ring for free. The entire process took less than 10 minutes and when I got my ring back it was so shiny it looked brand new.Shout out to William for being so helpful and also to the staff at the front desk for being so responsive over the phone and welcoming. The store itself is really nice and they have a refreshments stand as well as a fancy outdoor patio in the back. I also had the chance to browse their fine jewelry selection and the designs are beautiful. Very interested in purchasing my next piece of jewelry here!
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May 2023 by Andreya Dart
My fiance and i went here looking for rings. The whole experience was incredible. They were so kind, offered us drinks (they have a full bar). Had so many options and were able to customize everything to our liking. Very reasonably priced (especially compared to other jewelers in the bay area). Cannit be more happy with the ring!
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April 2023 by Ben K.
I took my then-girlfriend here to try on engagement rings several months ago. Linea helped us pick a gorgeous ring paired with a matching wedding band. She helped me through the entire process and made it all so easy. Flash forward to now - the ring looks amazing on my fiancé! We couldn't be happier!
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January 2023 by Kristina W.
I had been gifted my grandmother's awhile back had wanted it sized up to my current ring size. This being such a priceless ring and also in white gold I knew I could only trust Elissa Moreno with such the task. The process of this resizing was so thorough, it was so nice to be able to figure out what would be a comfortable size for this ring and Elissa really helped me through it all. I got the call my ring was done in less than than the time originally given; and I was so exited pick it up! Once arriving, Elissa greeted me and showed me my new ring all polished and resized. I am beyond in love with how it came out and it's truly so beautiful to be able to wear a piece of my grandmother with me always.
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January 2023 by Karissa O.
Everything about these reviews are absolutely true for Geoffrey's downtown Campbell location! We had the most amazing experience with Elissa, she was extremely knowledgeable, patient, and kind. She advocated for myself to feel as comfortable as possible picking out my forever ring. We both got promise rings that will later become our wedding bands. But we fell in love so much with Geoffrey's we quickly came back to custom-design and pick out an engagement ring.My partner was extremely at ease with the whole process. Elissa and her team are unlike any other jeweler that I've been to. Exceptional service and commitment to folks like us! She also helped us customize our engagement ring and now it's the ring that is beyond my wildest dreams and imagination. I can't wait to see it! Sizing is easy, quick and included in their pricing. Cleaning is exceptional.Thank you Geoffrey's, Aaron and Elissa.Elissa, you are my rockstar! Thank you SO much for helping me get the ring of my dreams & beyond!
