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February 2024 by anita pea
I noticed that they recently installed a chair for the employees monitoring the self-checkout area. I'm really glad to know that Safeway is willing to take care of its associates like that.
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February 2024 by Jeb Moore
Just witnessed a grown man panhandling from their own father I thought dude was trying to rob the elder gentlemen Safeway manager did not seem to care and got in my face definitely don't recommend coming to this store
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February 2024 by Nick G
This is the best Safeway ever! The store is clean and the staff is very friendly! The manager was super friendly and helpful! He toook care of me and was the nicest manager I have ever spoken to! He went above and beyond to make sure I had a great experience here at this Safeway! I would definitely recommend this location if you are in the area! This experience made it the best grocery store in town!
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February 2024 by Benjamin Nunes96
Very poor customer service sadly very nice store but customer service is extremely lacking I came to customer service to obtain a money order and the manager cleared the call button didn't even acknowledge me and walked away terrible service
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December 2023 by Ermyas Abrha
this Safeway store is the worst store I have ever seen I checked Hennessy for $20 online and then I went to the store to buy it I bought it they charge me $31 I didn't see that they charge me $31 units I want to my car then I try to return it but they won’t let me
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September 2023 by PAN 09
As a driver, it’s been always convenient to find a pit stop and grab some snacks and lunch. Most Safeway I went the bathroom were clean but this location really need to tidy up their bathroom and storage space in the hallway.
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September 2023 by Hay
(Date of complaint 9/20/23 approx 6:00pm location 2341 S Winchester Blvd, Los Gatos California) The workers in deli seemed completely oblivious to our existence to the point of disrespectfully ignoring customer service and not only us but people behind us as well. Now we did try for 20 minutes to get their attention and eventually got one of the Spanish speaking workers to get some of the deli food so I could let the rest of the customers behind me to order.Once the lady packed the food, an elderly Caucasian women came in only to tell us that the deli is closed. When I asked what time does the deli close? She responded “It closes when I say it closes.” I was speechless and so was the other customers. We both shook our heads to the surprise.
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August 2023 by Kriti Pallava
I used self checkout and accidentally clicked on regular sized watermelon instead of mini watermelon so it’s charged me $17 for 2 when it should have been $5. I had to go to guest services to get the refund and the line was super long and not managed well. The lady that finally came to help at self checkout was not very professional. She kept saying she was doing too many things at once and kept going into the locked room on the side for a phone call so the service desk was unmanned. No one to help and a line of people waiting… would not recommend this location. No staff available to help and staff doesn’t seem to want to work there either.
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May 2023 by Amy Webber
I went into the store to pick up something for lunch, went to the back to use the bathroom. I knocked on the bathroom door a couple times and this short Mexican girl with an attitude finally came out and the began getting confrontational with me and wouldn't let go of the door. My service dog began getting scared and barking. There was an associate from the store in the back where the restrooms were at and I asked her to come over and assist and she ignored me. This girl finally let go of the door and tried to slam it in my face. Dude whats up with safeway? Shouldn't the associate who was just standing there watching have done something? Im tired of being bullied and pushed around by people and if I ever come back to your store and see this girl again next time I might not be as mild mannered. I didn't do anything to deserve this kind of disrespect. Im not going to let this go. Now I'm going to associate Campbell with this particular situation and im going to feel negative about coming thru here when I have to work. I drive Uber full time and I have a lot on my plate. I didn't deserve this at all. Shame on you Safeway. I'll get my lunch somewhere else from now on.✌
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May 2023 by Peggy Krech
Good, clean store. Stopped by for just a few items and ended up picking up Chinese take out. Green beans and chicken was as good as meals served in a restaurant.
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May 2023 by Erica Glenn
I have visited this specific Safeway in Campbell, CA on Winchester on several occasions. Not only am I treated poorly by "some," of it's employees, but, the restrooms are either not in use (out of order) or filled with trash. On April 5th, 2023, there was food and trash in the restroom, which I seen a few days prior to April 5th, 2023. So, it's evident that employees are "not," checking the restrooms regularly to ensure it's cleanliness. However, today, Sunday, April 23rd, 2023, the restroom that I used was clean (thank God). The second restroom was out of service, but, clean. Outside of the restrooms, this review was to highlight the mistreatment I experience when visiting Safeway (Campbell, CA - Winchester). Greg, who was the associate packaging food in the back near the restrooms has always been very rude when I came to the store. When I asked him if he had the key to the restroom, he'll state the key is upfront near Self-Checkout. Today, I walk to the front by Self-Checkout as Greg instructed and spoke with Stephanie and asked if she had the key to the restroom. Stephanie, then responds by saying they don't give the key out to customers and that she would have someone sent back their to open it for me. I told her what Greg told me to do, then she proceeds by telling me that as of this morning they can no longer give the key out to customers. I understood and went back to the restroom and waited for an associate to come and unlock the door. I waited several minutes, and politely asked Greg if he could call assistance over his phone, he refused to do so. And told me that someone was coming in a rude dismissive manner. I waited until I looked inside the out of order restroom to see if the toilet flushed, but, it did not. Finally, after checking the other restroom and the possiblity of using it if it was only a door lock issue, finally, an associate came to unlock the door. The associate appeared to be aggravated when I simply asked if he was the associate I was waiting for? He stated he wasn't sure and apologized.Overall, Greg is dismissive each time I interact with him, and Stephanie could have done better with her verbal delivery when I interacted with her.Prayerfully, there will be some training/coaching for the employees and a reminder to each employee to ensure the restrooms remain clean, safe, and usable.Also, treat ALL customers with respect. Discrimination of ANY kind is a crime!!! Have a blessed day.P.S.The photo is from April 5th, 2023.E. Glenn
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April 2023 by Steve Williams
Great grocery store! Safeway is one of my favorites to go to. Always look for little 50% off stickers on things. And make it a point to find their Close Out Shelve where they put all kinds of items for 50% off!!!!!!!! And they are always very clean too!!!!!¡ And that's Huge!
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March 2023 by Mike G.
I don't know why I keep coming to this place. This is definitely the last straw. Every time pork is on sale the cuts of pork are so inconsistent that you cannot fry the chops. Some are so thick and some are paper thin. No workmanship from the butchers. I don't mind having to buy 6 lbs so I can freeze them , but the cuts are inconsistent just like the rest of this store. Never going back.
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March 2023 by I. Bernardino
This is a great Safeway branch with helpful workers. Sometimes, there could be missing items but more often, I can find what I came for. Always clean and no problem with parking. The surrounding area be stores could help someimprovement ‘though.
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February 2023 by Kay O.
I'm sorry to write such a bad review, but the handful of times I've been at this Safeway seems it's under poor management, as well as having a lot of homeless people in the parking lot and in the front of the store. There is a weed shop nearby along with a liquor store, and a 7-Eleven, so I'm sure that attracts the homeless people as well, but goodness! Being followed, or Asked for money as I am coming into buy a few groceries is not ideal. Within the store things seem clean, although in the produce section, there was moldy fruit still out. I saw molded tomatoes, coconuts, bananas, and potatoes! I would not shop at this store, unless you're buying box goods, and enter with a couple of friends since there's homeless people that my pastor/bug you for money. I really wish there was a way we could get the homeless people the mental health and medical help they need, but goodness!! I feel sorry for the employees that have to work here.I will also see the handful of employees I've had ringing me up, looked as if they were high, whether prescription or marijuana, and at today's particular, random pick up of bananas, they were only organic green bananas, which won't be ripe for a few days, but it's freezing outside, and I just needed them. Lol A manager who was a little bit on the thicker side bumped me with her behind, and I pushed forward into the ATM kiosk. I turned back around to figure out what happened and she had no idea. She even bumped me! Very rude, and I told the lady behind me to watch out for her behind! The lady laughed, and stepped out of the way. The manager never apologized to me, but she was dealing with another issue with the cashier and homeless person behind me that the other employee was helping. Goodness!! I honestly am never coming to the Safeway again! Straw that broke the camels back and bumped me with her butt! Lol.