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February 2024 by Vishal M.
The service department is not customer-friendly. I had made an appointment, and waited for 10 min for someone to approach- left without service and emailed them - but got no response - got service done at another dealership - Herman Cook at Encinitas- and they were very professional
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January 2024 by Nick Marek
The service center was great. Super fast and efficient. Bobby and Victoria were super helpful getting me same day service and it was fairly priced! If I need help with my VW again I would use them again!
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December 2023 by Jason S.
I saw some bad reviews from people that sold their car to AutoNation Volkswagen in Carlsbad so I was a bit hesitant after I received an online offer for our 2020 Lincoln Aviator. I showed up and was helped by Ricardo. He was great to work with and they gave me exactly what the online offer was. It was an easy process and they gave me a check for the balance after paying off our loan. Thanks!
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December 2023 by Ed O.
BAIT AND SWITCH! Went on AutoNation to get a quote for my car to sell. VW Carlsbad reached out to me with the offer. I also got an offer from Larry Miller Toyota for a higher amount. I talked with Christian and he sent an email saying he could beat their offer by a few hundred dollars which would be $28,283. He sent me this email less than a week ago. AutoNation quotes are good for a week. I go into the dealer, wait 45 minutes and they offer me $24,513. A classic BS bait and switch tactic. This is so disappointing and disrespectful to offer something and then deny your offer. Absolute garbage way to treat a consumer and Christian as a business person really needs to examine how he treats people professionally. I was going there to trade my car in and buy a GTI but I will be buying somewhere else now.
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November 2023 by Brenna R.
I received amazing service at AutoNation Volkswagen Carlsbad! My brand specialist, Tobias, took excellent care of me and was determined to locate the exact vehicle I wanted. There was absolutely no pressure or urgency-- it was evident that my happiness was his number one priority! This is my 3rd Volkswagon and I will only go to AutoNation Carlsbad for both sales and service.
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November 2023 by North C.
Horrible. Avoid at all costs. This place is a complete waste of your time if you're try to sell your car. Save yourself the sleazy sales person manipulation and just go to Carmax. I walked out after I saw right through their poor sales negotiations. Never go here alone as a female. They treat you differently.
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October 2023 by Lauren O.
I brought my car in for an issue with the brakes and it has been over a month and I still don't have it back. They provided me with a small, old Nissan rental car instead of a VW loaner, and they will not tell me when I am going to get my car back. This is crazy. Just keep telling me the part is on back order.
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October 2023 by Sarah L.
Bob Baker sold me a subaru with a known defect (google class action lawsuit starlink 2018 outback) then refused to buy it back at fair value due to problem. The Center Consol was still under warranty, however they couldnt fix it because of parts, for 8 months. So me as the customer, had to take a huge loss on the value of that vehicle....great customer service. that same subaru was out of alignment from day 1 "certified pre owned" and 2 mo later needed 4 new tires and multiple alignments. Bob baker refused to pay for. Subaru reimbursed me for tires. Lastly, Autonation subaru made the final offer for the car to me, then took me to Volkswagen. Only for them to be surprised and do a complete reevaluation of the car and try to offer me LESS. I was there 5 hours. They do not know what they are doing.
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September 2023 by Stella T.
The customer service is the worst here. No one cares. I brought my car in for just tire pressure check and sat in my car for 15 min before anyone came out to greet me or even acknowledge me. I will Make the drive to MurrietaVW just for the service. I'm only 6 miles from Carlsbad. Not sure if the management team is slacking but someone's needs training.
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July 2023 by Joel G.
They are actually AutoNation now, but I did not find that business listed here on Yelp. I worked with Will in the service department to get my 2018 Atlas worked on. There was a slight issue with the service initially but Will quickly stepped in and made things right. He went above and beyond my expectations personally supervising the work and making sure the proper parts were installed at no cost. I hope Will is there the next time I need service !
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July 2023 by Jamie L.
Worked with automation here. Luke was great. Communication, friendly and the process was completely easy. 100% would recommend to all friends and family.
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July 2023 by Cindy D.
Was great as Bob Baker - we bought two VWs and a third VW from Bob Baker Subaru - Problem is, it's no longer Bob Baker and is now Autonation. Whatever you plan on doing at Autonation, just don't do it. They promise they'll get back to you and they don't. They blame their poor service on the "transition" but it really comes down to the fact that there is zero recourse so they just don't care. The gal in service, Jamie, is a liar. She said - "Oh, I'll call you right back" - that was two weeks ago, three or four messages later, still nothing. I had to drive there today just to get told - there is nothing they can do and nothing they are willing to do. Right... blame the transition.
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July 2023 by Logan S.
Charles Jones, where to begin with you. i called regarding an A/C Condessor, and i was very polite and and you were very rude saying i'm the 5th person to call regarding this subject due to you being unable to give my brother a reason why he's unable to return the item. i was very polite and you start having an attitude with me. while i was on the phone with you, i was sitting in my car drinking water and i was chewing my bottle cap and you said "you just put me on speaker didn't you, that's okay" with such attitude it's disgusting. very unprofessional and shouldn't be a manager reacting the way he did. shame on you.
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July 2023 by Karim T.
I had the pleasure of working with William and Linda (I believe she's the sales manager). Even though I didn't get the car I wanted from them (for reasons not on the dealership), they tried hard to match the offer I brought. Every charge was out front and no hidden fees anywhere. I would totally recommend checking this dealership out. They are under new ownership. Linda and Will, if you see this I want to say thank you for your time and effort you put to match the deal I brought
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May 2023 by Janel E.
Dear Bob Baker soon to be know as AutoNation: 6 months, no communication, no follow up... pounds of dirt piled up on my car and 2 flat tires. Bobby recommended $3,000 of unnecessary service in order to get my car fixed and got upset with me when I declined. (I am disabled and on a fixed income) Additionally, my husband has been in the automotive business for 20 years. Hoping for professional courtesy, Bobby failed. Bobby was a very poor representation of Volkswagen. I've never been so disrespected after SIX months of patience. Do yourselves a favor and go to any other VW dealership and stay away from Bobby. Das Auto
