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August 2023 by Francisco F.
My debit card was taken by the ATM Machine. Have been calling the number listed for the past two days and no one picks up.
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August 2023 by Michael Anastasia
The bank literally has fees for everything $15 to send a check, 30$ for actual checks what a scam
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June 2023 by Don J.
The staff at this bank has to be the worst I've ever encountered. They make you feel unwelcomed. They make you feel like your banking problems don't matter to them and like you're bothering them when you come in. It's been the Same female manager there for a while, and boy what a lack of personality and welcoming smile she has. She makes me never wanna come inside because she walks around like an angry Shrek.
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May 2023 by T T
Mr. Greg is a very very nice banker.
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April 2023 by Erik M.
B of A continues to show that they're only concerned about themselves. The actual act of doing anything other than simple teller service is a joke to them. Constant issues with not enough staff is actually help with wire transfers or other services is ridiculous.
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March 2023 by Sister Sue
Hour are horrible. Not enough employees. Nobody seems to be able to help you.
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February 2023 by ALEX J
This branch is terrible, unfortunately it is the closest to me, and they closed the branch nearest my office.I needed to replace a no longer working card. Walked in, no one available to greet or assist. Got in line, teller welcomed me, thanked me for being a platinum preferred member, and told me she couldn't help me (which was fine). She explained I'd need to speak to an associate, and that she would try to get me an appointment. Manager came out, again thanked me for my preferred status, then she asked if I do online banking, I told her, "I do not, and am not interested in starting". She told me all of her employees were busy, but that I could be seen in 40 minutes. So I asked if I could leave to run an errand and be back in 40 min, she told me no, because I didn't have an appointment and there could be an earlier appointment which I'd miss if I left. So I asked if there was a number I could call while I waited to have a new card issued; she gave it to me. While sitting on the couch on hold and verifying my information, she sat in her glass office staring at the wall. Eventually one of the other associates finished with their client and went into the manager's office, and decided to chat a bit. After 2 dropped calls and about 15 minutes on my phone, I was able to order a new card.Perhaps the manager had something very important on her wall she was staring at, or maybe she doesn't have the ability to request new cards. From a customer perspective, optically speaking, it looked like she just had no interest in doing any work or helping a customer. To their credit she and the associate both smiled and waved as I walked out. Great service.
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January 2023 by 1b
Cashiers work at the worst with star ratings hereToo unfriendly This branch is not too friendly My banking business could not be handled here, so it was handled kindly and quickly at another branch. What are the cashiers who work here doing?
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October 2022 by David Peddle
I've always had a good experience with the Carlsbad branch. Gregory Davlin goes above and beyond.
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September 2022 by Del Aram Abbasi
Don’t get a safety box here. Their business hours don't make any sense, Saturday and Sunday are closed. 10am-4pm during the week. You don’t have access to your box like the other banks. Wasting of money.
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March 2022 by Ernesto Y.
Just left this bank at 12:25pm on 3/30. The lady who was walking the floor literally greeted everyone except me. She either doesn't like the Raiders since I was wearing my face nfl team hat or she didn't like the color of my skin. What a joke
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March 2022 by Jason Jonsson
I am trying to call the branch location to speak with someone about a mortgage. They will not answer the phone and just keep referring you back to the website. I just want to speak with a human about refinancing or purchasing a new home. I guess I will not be doing that with Bank of America.
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February 2022 by soo kim
Poor customer service from the branch manager. She was actually rude and short with me. I will never open an account here or any BoA.
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April 2021 by Knight
I had to get urgent legal documents signed by the notary twice in the past month and they cancelled my appointments last minute both times and refused to compensate for the cost to go to a different notary. Not to mention the amount of time and money wasted taking off work to do this. I don't recommend ever going to this branch
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November 2020 by Joshy F.
Atm at this location takes money and is faulty! FCUK BOA, I'm cancelling my accounts tomorrow.
