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July 2024 by Henry Velasquez
No cashiers !!!
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March 2024 by Dee Z.
it would be nice if they would update their hours. they have been closing at 2pm on Saturday for quite a while now but yelp still shows them closing at 4pm. what a wasted trip.
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August 2023 by Arman sefidi
100% Outstanding customer service.I truly love La costa town square team. Anthony Dages was extremely helpful and patient. He helped me with all my banking needs in a timely manner. i would highly recommend.
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August 2023 by Abby Sanchez
Great service, everyone is so friendly
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August 2023 by Lee H.
Reading the other reviews the staff attitude seems to be a reoccurring issue. The "branch manager" was rude and not helpful at all. If you need to go in, seek another location. I now know why the branch was empty.
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June 2023 by Xtina I.
My fiancé and I were helped by Suzy Z. back in Feb. 2023 and I went to her on my own today because I remembered how great she was to work with. Suzy is professional, knowledgeable and I'm so happy that I got to work with her a second time. She's a total gem and my experiences at this Chase branch have been really great!
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May 2023 by Jane S.
ALWAYS difficult to do any transaction at this branch. We are private clients and the way we have been treated by most of the staff I'd horrible. Many times there is no one "available"...need to make an appt to do the simplest transactions. I have been in the branch where on,y one teller is there...if any others are there they are hidden. (Or "they went to grab lunch") Today was the final straw. Called with a question..pretty simple. The teller yelled the same answer to me over and over...talked over me the entire conversation and was very rude ...I kept saying "let me finish my sentence"...or "please just answer my simple question without " before interrupting me over and over again. Michelle was on speaker phone and my out of state guests were appalled. Have several accounts there. Will ne moving them all in the next few days. No excuse for horrible phone manners to any client!
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March 2023 by Brittany York
THIS LOCATION HAS THE ABSOLUTE WORST STAFF!!!!! NONE OF THEM KNOW HOW TO DO THEIR JOB EXCEPT THE WHITE MAN CASHIER. I'M BEGGING MY BOSS TO FIRE THEM AND USE SAN DIEGO COUNTY CREDIT UNION INSTEAD. FOR YOUR OWN SAKE DON'T BANK HERE!!
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March 2023 by Brittany Y.
This Chase location has the worst staff!!! They are rude, none of them know how to do their job except the white man cashier, they don't know how to handle money which should scare you!! I have used locations in Oceanside and Vista and this is the absolute worst one!!! Do yourself a favor and use another bank if you live in the La Costa area. Horrible.
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March 2023 by Emily Smith
Good place to do banking. Always get the help I need.
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January 2023 by Anthony Ruiz
Horrible customer service. Went to open a bank account and got greeted by the manager and told us they couldn't help us. What the happened to customer service? We were there. She was not helping anyone. But because she was short staffed she couldn't help us? Poor excuse. If she was with someone I would understand but there was no one on her cubicle. Disappointed on Chase. Hiring people that don't want to work.
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September 2022 by Michael C.
I personally like chase bank and I like this location because it has a drive thru atm. I haven't had the chance to stop in, but I'm sure like all the other chase banks it's all the same clean bank.
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August 2022 by Diane C.
I've been coming to this branch for about five years. Initially it was great with so many welcoming faces and getting to know the folks that worked there. It was nice to walk in and they recognize you and know your name.Sadly with all the ATM's being brought in to the inside of this location, they ended up letting most of the people go. Now you deal with a machine more than a human which is sad. But if I see a teller at one of the two windows, I rather deal with them. When you have questions, the machine can't help. It saddens me that robotics are replacing humans in banks, markets, etc.Otherwise this is a fantastic location as I run most my errands in the same complex. They do offer money management/investment at this location although I haven't seen that person yet.
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October 2021 by Anthony Sledge
It’s sad when you can’t go to your own bank to take out money without being interrogated for information. Especially after already given the teller two forms of identification, my social, my address and a text message passcode. I understand that there’s a lot of fraud out here; however, just because I look different from you doesn’t mean I’m the one doing it… I wish Chase would have flagged my account for fraud when it actually happened. Chase as a whole talk a good game about diversity and inclusion, but does a poor job of living up to it. Your bank just lost a good customer.
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August 2020 by Allen Frazier
A great place to Bank!!!!
