August 2021 by C S.
I called Big O for an appt after having a horrible experience with another tire company in the area. They were able to get me in first thing this morning, addressed the problem with my tire and had me out of there within the hour. I appreciated that greatly since I had my toddler with me. Employees were friendly and thorough, will continue to use them for any further tire needs.
August 2021 by Jazzy M.
Awesome service and trustworthy expertise! Big O is always my go to shop for any of my auto needs.
August 2021 by Alice P.
I took my Subaru there for an oil change. I asked at checkout if everything was good on my car and he said yes there were no problems. On the way home I noticed several warnings lights on my dashboard. I called and told them and they said to come back and I couldn't at the time but was able to when they opened next morning.They then told me the lights were on when I brought it in but yet never said anything to me there. Will never go back as I feel they were not honest. Will take to Subaru and see if they can tell me what could have caused 3 different warnings to happen after getting big os oil change
August 2021 by Todd Littrell
The service was SLOW and very unprofessional. Attenuates were rude.i would never go back
July 2021 by Maria D. Peña
My experience at this Big o tires has been very nice the two times I've been there. The first time was when I went to buy all four of my tires; Isaac was friendly and professional, and patient to answer all of my questions. I had been researching and calling around many places comparing tire quality and pricing. Isaac was not only able to answer all the questions he was willing to stay on the phone and answer all the questions I had. You can tell there was a smile on his face. I got four excellent tires for a fantastic price with their buy 3 get 1 free deal. I spent a good amount of hours researching and calling different places comparing and not only did Big O Tires have a better quality tire for less, their customer service was out of the park.When I went back the second time for a tire rotation they were nice and professional that time as well. I think I'm going to increase my visits by getting my oil changed there too. We need more places with good customer service.
July 2021 by Jerry Hitzeman
They always take care of me. Reasonable prices and great service.
July 2021 by Chrissy Dawson
Scammers!Mechanic said all our vehicle needed was a new fan belt and they could take care of is easy. Long story short, after picking up the vehicle from them, my husband didn’t even get one minute down the street before realizing the air conditioner no longer worked (100 degree+ weather). He went back to them immediately. All of a sudden they said we needed a new fan assembly and that the very best deal he could sell us the part for would be $1500. Mind you, a brand new one from the dealer only costs $500. When my husband told them, an employee named Issac tried to tell us he had a cousin who specializes in luxury cars nearby who could do it better and cheaper than Big o Tires lol. My husband caught onto their scam easily and had our vehicle from them and repaired for a simple $300. I regret even repairing the belt with them because they are dishonest and kept our car for too many days promising it would be ready in one. I’ve included some pics of our car leaving their repair shop on a tow, as well as our receipt and pics of some of the scammers. YOU’VE been warned!!!!
July 2021 by Luree Thomas
This place had the best prices out of the 4 that I checked out.
July 2021 by Kyle L.
Nothing but great things to say about Vince and Isaac! We unfortunately ran into some issues with our installation, but they stepped up to the plate and took care of business for us. Which I think is more important than just good customer service and getting the job done. Things happen and frustrations arise they responded to it well handled it and took care of us and made sure we were happy. I cannot say enough good things about these guys in the work that they do. Honesty and reliability are a long forgotten characteristic of customer service, these guys have. Save your frustration and deal with a company that really cares! Thanks Vince and Isaac for everything I'll see you guys for our next set a tires even though we live 200 miles away now!
June 2021 by Raul J.
Had wheel alignment im not happy with the specs , some out of specs, car pulls to the right, who ever is at the store when i went back was very defensive and rude and i didnt feel comfortable leaving my car with them again because they probably would damage my car on purpose since he said that they did a great job and to look at the specs before my alignment and look at the after. they left the caster in the red out of spec and i have adjustable control arms in the front that adjust both caster and camber. the guy tells me that only camber can be adjusted with adjustable control arms, but he is wrong,i attached a pic of the directions for adjusting the caster. very unhappy and my car pulls to the right because of the caster being off.
June 2021 by Josh C.
We were very satisfied with the service and value of our new tires. We took advantage of the Father's Day special sale. Definitely recommend them and the customer service representative was very nice.
June 2021 by Karen B.
Very good prompt service. Was able to make an appointment and waited for tires. Good clean show room. Will return if need additional service.
June 2021 by S.A.M C.
Well. . . I had an unfortunate experience when getting my tires, although I paid more than $1000. When one of my tires got punctured I told them that the tire did not have a remedy for a patch. So, they got into the system, and told me it had warranty, then they gave me an appointment, I get to the appropiontment, but they did not attend me because they were "busy" after all that wasted time I went back home. Then, they gave me anotherappointment and when I get to my appointment they tell me that the tire has no warranty and they put a patch on the tire, but the tire does not function at all it needed to be replaced and they did not do that. As a company they do not stay true to their word.
June 2021 by Wendy P.
The worst customer care. I had a flat tire. I walked in and the salesman acted like I was interrupting something important in his life. He was rude from the word "go". No matter what I said, the salesman was rude. I said I needed a new spare, "those won't be in until Wednesday." Meanwhile, when I went to America's tires, they said they could use the other front tire that wasn't flat, as my spare,, and it saved me money. There was no one in the store at Big O tires. The salesman said I would have to wait an hour. I said fine. He said it would be an hour before they could even begin working on the car, and then it would be another hour. I was not in the mood to deal with this jerk. I left and went to America's tires. They were so professional and courteous. The place was very busy. They got my car done in less than an hour. I will never go back to a Big O tire again. I wish I knew the guy's name because he needs some lessons in customer service. And, if you are going to wear a mask, put it over your nose, Otherwise, just don't wear one. STAY AWAY FROM THIS BIG "O" ON RAMON.
May 2021 by Leslie M.
We were in the desert to visit our son and we're preparing to drive back to Northern California when we noticed our indication light was on for low tire pressure. Before we traveled we had our vehicle serviced at our local Big O so we knew it wasn't just low tire pressure. We called this location and the guy said to come on in and they'll look at it. No guarantee on time however because they had appointments lined up. We arrived at 8am and they found a huge nail and within 30 minutes we were on the road. Great people and a great company.