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October 2023 by Yuk Ling L.
Not a big fan of giving a bad review to a business because me myself is a business owner as well, not sure why there are always empty windows with a long line, service is slow. It always seems like they will only try to service you if you deposit cash! If this location isn't close to my business i would not go. They will not let you exchange for coins if you don't have a business account with them, even though other banks will! BOA you need to do better if you want loyal customers.
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September 2023 by Antoinette Washington
The drive thru ATM put take the cash and never dispensed the cashThen the screen went black.I called the number posted and automatically it says to contact the company of where the card comes from.This is a disservice when your account says the money was withdrawn and you can’t speak to a representative. This really needs to be changed.
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February 2023 by AW AW
What the heck is wrong with this locations stupid drive thru ATM…again? Three out of 4 times I went it wasn’t working. Hey Branch Manager, don’t know how to keep an ATM functional? Do you really deserve that job title then?
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December 2022 by Carl Fields
This is my local bank and I am glad to say they are helpful and pretty quick. I am always greeted with a smile. Teller's are knowledgeable and so far they have been able to answer all my questions and needs.
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August 2022 by pnqg pnqg
The manager JOAN said they have 10 to 4 and close on Sat because of traffic reasons while the other branches are 9 to 5. The reason of traffic in Cerritos is unacceptable because there is NO TRAFFIC in Cerritos. This branch in Cerritos by Artesia and Norwalk Blvd is the WORST BRANCH, WORST CUSTOMER SERVICE
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June 2022 by Natallie D.
The atm machine malfunctioned and charged me for 600 extra dollars on my account .. I tried calling everyone and no one answers bc it's a holiday ? What I'm the literal heck . Why isn't there a 24/7 atm hotline
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June 2022 by Tom Mulvihill
This Place is the worst! B of A is only in business for profit! Forget about service. They watch you like a hawk. I have been a customer since 1980 but they treat me like I am in there to rob the place. Long lines, poor service, little help, scowls \u0026 worse. The Manager Stella is useless.
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May 2022 by K T
Staff name Eva always do bad customer service. Every time Problem. She is bad teller. Never go her teller again.
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April 2022 by john lopez
First time I’ve ever got denied taking my own money out of my account. The heavy set short Mexican lady who was working the teller around 10-11am would not give me my money cause my card did not have JR. printed on it I’ve never had a problem here before getting money and I’ve never had any problems withdrawing MY cash at any banks because this issue the teller laughed in my face and she was shaking her voice was trembling just cause I asked to get it “approved” this is shameful I will be filing a discrimination claim against your horrible teller !!
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April 2022 by Dari P.
I came in to cash a check. The teller was very nice and helpful. It only takes a few minutes. I had to fill out a deposit slip and put my account number on it. Everything went smoothly, but now I think using the ATM is quicker and easier.
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March 2022 by EunJoo Nam
I got forged checks in my business account! First time I noticed, I visited and reported the problem! And the bank made up the money.BUT, I asked them I want to close the account because bad person knows all about my account information! They said they couldn't. They will watch and monitor my account and they promise me. BUT, the forged checks keeps coming in my account after that!!! I couldn't do anything with the ACCOUNT!! Thay said what I can only do is calling the fraud department (always waiting time about 1hour) and reporting each forged checks claim everyday!!I visited BOA branch 3 times(2Artesia, 1La palma)What an incompetent system it is!!!!!!I have to change bank! Whoever has business never get related with BOA!!'-->Don't be hopeful when you get response Here(below)!! They do NOTHING again!! Just wasting my time to connect Facebook!! Incompetent, just loud and nothing can solve easily!!
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March 2022 by Claudia Rodriguez
Bad service. Long waits. Rude service. No greeter to guide you. I spoke to the branch manager at the time and she didn't seem interested fix the problem.
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February 2022 by Yessenia Riverah
Nice bank with great customer service
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February 2022 by Noel A.
Worst bank experience ever! Dori teller is so unprofessional, I don't understand how she's still working there. And the host. Been with BOA for years and never been treated this way, switching banks
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January 2022 by Jennifer Perez
2nd time coming here lines super long and assistant manager was being rude to others.