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October 2023 by Marcus T.
Terrible service for small business owners, actually no service apart from lip service.The tell misinformed me about a deposit being funded the next day. The put a ten day hold on the check after telling me funds would be available the the next business day. The customer service representative in the bank advised me that calling the service department would likely get me those funds nds released earlier so after 30 mins on hold I was told they can't do anything to help me.I've been a business customer with B of A for 40 years and once this check clears and I remove all funds, I will be reassessing the value of that relationship.
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September 2023 by Maribel Munoz
Sonia was great! She helped my mom with documents she needed. We were in and out, Thank you Sonia!
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August 2023 by Kevin S.
I recently opened up a bank account with them, thinking it would make matters better when dealing with them still a very terrible experience
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August 2023 by paula moreno
I avoid bank of America because of the paramount branch but turns out this one in Cerritos is worst ??.2 tellers for a really long line so be prepared to wait a while.Ratings don't lieThats why I bank with the other 2 major banks. ✌
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August 2023 by Steve S.
I would give this bank zero stars if possible, the lines are ridiculously long and only two tellers working.
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June 2023 by Anna H.
I dont normally write reviews. But I really wanted to share this experience. I used the drive up ATM machine thats located away from the building The machine ate my card. So i quickly parked and went into the branch. The person at the greeter station didn't look up at first. I said jello. The machine outside ate my card. She asked which machine I told her the one furthest out. She said oh sorry we can't access that machine. I said who can. She said a vendor. I said oh wow. What a mess I really need my card what can I do. She said call our 800 number to get a temporary card I said well I need to return a car and get gas She said take cash out if you have it. I said can't you at least look at the machine There's scotch tape on your machine Maybe it can be Removed and I can get my card. No reaction. I got very frustrated. She didn't give me a number to call or try to walk me to a teller it was such a bad I dont really care attitude. I said can't you stand up, walk me outside and pretend to look at the machine or act like you care. . She seemed irritated and got up walked out the door toward the machine and said oh yea. Nothing I can do. I said you know what I get it but I'm very frustrated i need my card. You can't call In a ticket or find out when they come to service the machine. She said no. I said you"re actually wasting my time. Can I just talk to the manager? She said I'm the branch manager . Boy was I shocked. I will never go to that branch again. Thanks for ruining my day
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June 2023 by Cali P.
Maria racially profiled me and wouldn't cash my check but would not tell me why she couldnt help me. When I asked for an explanation she just told me I wasn't listening but I think it was because I'm young, black, and I walked in close to closing time. Terrible customer service. When another teller wanted to help me she told them no it was okay that I didn't need help when I absolutely did.
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May 2023 by LaDawn D.
Can't stand this location and this is my first time here some guy walking around. with a ipad asking why you're here but doing nothing else....complete waste of resources. Been in line for 20 min only two tellers available. Makes no sense at all....
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April 2023 by Sarah Marie
I am not sure why this place has gotten so many bad reviews and the least stars but I went in to accompany my family and I am not a member at all. However, every interaction we had with any associate was professional and kind. The only associate that greeted us with a smile was Theresa - she was also first associate that welcomed us! I observed Theresa walking all over the place making sure that everyone who walked in or waited was tended to. Theresa is a wonderful asset to have at this B of A branch! Thank you for welcoming us with a smile! I hope everyone smiles just like Theresa when they welcome customers!
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March 2023 by Sarah Marie Mamaril
I am not sure why this place has gotten so many bad reviews and the least stars but I went in to accompany my family and I am not a member at all. However, every interaction we had with any associate was professional and kind. The only associate that greeted us with a smile was Theresa - she was also first associate that welcomed us! I observed Theresa walking all over the place making sure that everyone who walked in or waited was tended to. Theresa is a wonderful asset to have at this B of A branch! Thank you for welcoming us with a smile! I hope everyone smiles just like Theresa when they welcome customers!
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January 2023 by Joseph Dorsey
STELLA is exactly why I don’t bank with Bank of America.First this incident happened yesterday December 23, 2022 around noon.I waited a day to be sure I wasn’t just wound up and to be sure I could cash the check in this story without issue at another branch.After waiting in line for far too much time because there’s only one teller, (the teller Maria was very nice btw), Maria needed to get approval for me to cash a check from my client. Understanding my client has banked with Bank of America for many years and knowing it basic procedures this was fine with me.Stella then took over, sat staring at a screen for a while, said nothing to me and then quickly whispered something to the teller and walked away.Maria told me Stella denied my cashing this check because there was a discrepancy with the signature on the check. WHAT?!I wanted more information but Stella was gone, behind the door to somewhere, somewhere out of my range to question.Minutes later Stella came out to the main floor where I ask to speak with her about the problem. Stella denied the moment by telling me I could wait. I said no. I’m a customer and it was rude for to walk away from me. Stella proceeded to try and delay my conversation by saying she had to speak with another client.Again, I explained I was the current customer she didn’t finish with and that it was rude and is still rude. Again Stella tried to deny me.My wife then stated to Stella how through all this Stella never even attempted to apologize. Stella still tried to brush us off again and my wife called her out again saying; “ and you still ignore my husband questions and still haven’t apologized.”Stella finally offered a deflated apology which bordered on sarcasm.I said it has no value toward the situation or lack of customer service. You’re rude.And we left.FYI: I had no problem cashing the check at BofA in Hacienda Heights with supervisor review.Ridiculous and it matches the consistency of the reviews for this Cerritos branch.
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January 2023 by AW AW
How come no one picks up the phone at this location? Whoever is the branch manager, he/she needs to be fired or at the bare minimum needs to be retrained. Very irresponsible attitude.
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December 2022 by Manuel Rivero
Worst experience whole life slowest tellers ever took 1 hour in line was late for work. Everyone if you like waiting 1 hour in line this is the bank for you !
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December 2022 by Teresa B.
Today at 10 am the teller Jonnie was rolling his eyes when I said my card didn't have a PIN. He behaved like a annoyed teenager doing his job. Maybe Bank of America should send little Jonnie back to customer service training. I'm ok with waiting in long lines as long I'm met with decent customer service.
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December 2022 by Joseph D.
STELLA is exactly why I don't bank with Bank of America. First this incident happened yesterday December 23, 2022 around noon. I waited a day to be sure I wasn't just wound up and to be sure I could cash the check in this story without issue at another branch. After waiting in line for far too much time because there's only one teller, (the teller Maria was very nice btw), Maria needed to get approval for me to cash a check from my client. Understanding my client has banked with Bank of America for many years and knowing it basic procedures this was fine with me.Stella then took over, sat staring at a screen for a while, said nothing to me and then quickly whispered something to the teller and walked away.Maria told me Stella denied my cashing this check because there was a discrepancy with the signature on the check. WHAT?!I wanted more information but Stella was gone, behind the door to somewhere, somewhere out of my range to question. Minutes later Stella came out to the main floor where I ask to speak with her about the problem. Stella denied the moment by telling me I could wait. I said no. I'm a customer and it was rude for to walk away from me. Stella proceeded to try and delay my conversation by saying she had to speak with another client. Again, I explained I was the current customer she didn't finish with and that it was rude and is still rude. Again Stella tried to deny me. My wife then stated to Stella how through all this Stella never even attempted to apologize. Stella still tried to brush us off again and my wife called her out again saying; " and you still ignore my husband questions and still haven't apologized."Stella finally offered a deflated apology which bordered on sarcasm. I said it has no value toward the situation or lack of customer service. You're rude. And we left. FYI: I had no problem cashing the check at BofA in Hacienda Heights with supervisor review. Ridiculous and it matches the consistency of the reviews for this Cerritos branch.
