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February 2024 by Sach S.
Welcome to Wells Fargo. 18 people in line (10 in front me and 8 behind) and one teller. Managers mentally checked out behind the glass and account reps behind empty cubicles staring at computers. Customer service has gone out the window.
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February 2024 by Mustufa Bharoocha
Horrible experience. No wonder this place has avg 2 star rating. Been banking with Wells for almost 15 years now but it's time for change!
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December 2023 by Susie Q.
Avoid this branch at all cost. Unless you have 1 hour of your time to waste. They had 4 tellers on the first of the month, which I was surprised about. But of course they closed one window and only had 3 tellers available for a line of 15 people and growing. Wells Fargo needs to do better.
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November 2023 by jemell opena
Avoid at all costs. Waste of time. They don’t care about you or the banking process.**In response to your reply, all you need to do is fire the management. Countless times they leave their tellers hanging out to dry to take the brunt of the customers disdain after wasting their time waiting in line and not getting what they came in for. This is the only branch with a “Karen” attitude.
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November 2023 by Crystal Castellanos
Our usual business banking location turned into the worst location ever.. The clerk whom took care of me was really rude Gina had to come in and get involved.. However both employees customer service was unclear and unprofessional.
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October 2023 by Adriana Gomez (SanitizedSchoolBus)
I got the “go to online banking” treatment. I started at WF when banking hours were longer and the staff actually had time to get to us. How could a bank cut everyone’s hours and still expect to hold on to their customers’ money while they keep us waiting in line? For a business that has so much competition, Wells Fargo doesn’t act like it. Goodbye bank of almost 20 years.
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July 2023 by Mike L.
Horrible hours !!!!!! Now closes sat Terrible service horrible !!!im looking for new bank
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July 2023 by Joe Day
I used to work for this bank left in 2010 when I worked there my branch partners were fantastic, times have changed dramatically. Wells Fargo operate off of customer tolerances they tell customers these are self service models. Ever wonder why they always tell you to go to online banking? The Cerritos location is unfamiliar with ESCROWS and wire transfers and or questions about them. They simply have the answer of you can go to online banking. If im at the branch already why tell me to go home and make zero attempt to help? Staff will tell you they're short staffed..at 940am manager said she wasn't sure they could get a wire done by the cut-off, the cutt off is 2pm.....what a tactic to get me to leave now we are leaving th bank altogether good job Cerritos Branch!
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June 2023 by Camp G.
Ever wonder why they always tell you to go to online banking? The Cerritos location is unfamiliar with ESCROWS and wire transfers and or questions about them. They simply have the answer of you can go to online banking. If im at the branch already why tell me to go home and make zero attempt to help? Staff will tell you they're short staffed..at 940am manager said she wasn't sure they could get a wire done by the cut-off, t he cutt off is 2pm.....what a tactic to get me to leave now we are leaving th bank altogether good job Cerritos Branch! They do not care about your business nor can they answer questions. Trued to tell me to write a check for escrow......
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May 2023 by Hvydrt 0.
Not a good Branch they are not very organized and very unprofessional. Set appointment to se business rep but guy is never there.
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May 2023 by Melissa S.
I went to my safe deposit box today and was told to have a seat and it will be a 20 minute wait. Wow! Not good for someone on their lunch break. I shook my head and left quietly. Very poor customer service. I used to love coming here. Been a WF customer since I was 19 yrs old, and Im now 56. There has been a huge decline in service in the recent years. Very sad.
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March 2023 by Robert P.
Worst bank ever Never have tellers to serve so minimum wait is at least 30 minutes no matter what day or time
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February 2023 by Ricardo C.
Went today with my brother to open up an account for him. We were turned away because we didn't have an appointment, though three ladies were just sitting and chit chatting with each other. With all the recent bad press this establishment has had, I would think they would go the extra mile to help gain new customers. I guess they would prefer to open up new accounts amongst themselves to pad their numbers. Went across the street to Chase and they went out of their way to help us.
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February 2023 by robert n.
Came here to help my mom deal with the accounts that my mom and dad had together. The banker my mom had been dealing with over the the past few years was pretty awesome. I was weary when we walked in and was waiting to bombarded with "special deals" or other things to move her money into. Instead, Joe Cortez was super helpful. There was lots going on in the bank but Joe was very professional and took his time helping my mom. He explained things thoroughly to my mom and was just super patient. If people out there have banking oncerns or legit questions I would suggest calling him up and setting up an appointment. Thanks Joe for your help and thanks to Robert also
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February 2023 by Carm M.
I tried calling the bank on Gridley to report an issue but I only get recordings. THERE IS A HUGE PILE OF TRASH IN FRONT OF THE BANK!! IT IS UNSIGHTLY & UNSANITARY!! Customers have to walk past it to get to the walk-up ATM!! I was there this Monday & I can't believe it is still there today, Saturday!! Please clean it up ASAP. You must do a better job of maintaining your bank!!
