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September 2023 by andrei stupin
There are reasons why they have 2.3 star rating. Here is my story:There was fraud!First of all at check in they didn’t confirm mileage with me and fuel level, only said “you take pictures”, that was it. The truck had almost empty fuel tank, only 1/8 was left. I drove only 10 miles on it and refilled gas according to truck MPG information. When I return the truck, there was a guy who said “I cannot assist you with u-haul rentals, just drop the key into the box and leave”. The next day morning I received receipt for $117 but originally was estimated for $60. When I called the location the guy said he cannot help me and I have to contact u-haul customer service. Luckily Jennifer from u-haul understood the situation and asked me to provide proof of mileage, fuel level, and receipt from gas station. After I provided all information Jennifer requested a refund.This guys make money of people who don’t pay attention to details and cannot fight for themselves!I will never recommend this location to anyone and will not come again here!
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July 2023 by Michelle Danielsen
The AC in the truck did not work. The moving blankets were disgusting, very dirty. I paid an extra $10, which I know isn’t a lot, but I was hoping for some newer moving blankets for my furniture.
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July 2023 by Bayne Turner
Wasn't happy with dealer in citers height, next to Sacramento.But love the dealer in El cajonon main st
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June 2023 by Rob Davis
Negative stars.go across the street and rent a trailer.
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January 2023 by Fortnite victory
This place is the worst place ever, I went there for a cargo van they ended up giving me the wrong vehicle. I went back to switch the vehicle, they said “ we can’t” even though the Uhal manager told me I can. They are so unprofessional and rude. They charged me over $600 without making sure that this is the car I want or even go over the agreement. Warning DO NOT GO THERE!!!!!!!
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November 2022 by Oz Đuzel
Pathetic, can't get a bigger truck than a 10 foot box to go out of town. (Meanwhile several are just sitting there.) WORST uhaul I've ever been to in my life.
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October 2022 by Kris H
Quick and easy. The guy is super laid back and cheap. I have used them two different times with two different vehicles 6 days apart and was charged very fairly both times. I will most likely make this location my next use because of how quick and easy it was.
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October 2022 by Megan Gong
Had to use this location twice in a week while moving. Great customer service and really awesome when we needed a truck fast.
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October 2022 by Cliff Kunkel
Absolute Garbage - SCAM - DO NOT USE!!!!Tried to charge my wife for 750 miles at $0.69/m when we put less than 100 on it. Typical example of a location that tries to cheat certain people out of their money. It wasn't until I called them back and called them out on the bill that they did anything to fix it. DO NOT USE - There are tons of locations around town, this one is full of untrustworthy and incompetent people.
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October 2021 by Harold Estevez
I got overcharge for gas even though I gave it back with more in the tank and cleaner. They gave me the truck without having a walk through, the truck had few scratches that they didn't show in picture in their app. The truck was dirty inside and out, when i return it the guy didn't even go look told him the miles i did and that i had filled it. I only regret not taking more pictures.
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March 2020 by Ellen Herstead
Very helpful and easy to rent. Thank you!
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November 2019 by vince barber
BEWARE! MIKE IS A THIEF! I rented a truck, drove it 11.5 miles and they charged me for 3.6 gallons which means they get 3 miles to the gallon (BS) plus he told me they would charge $5 a gallon for replacing the gas. I was hurting and tired so I decided to accept the 5 bucks a gallon; then they charged me a $30 fee just to lift the nozzle which he did not mention. I trusted him to do what he said, but YOU GOTTA READ THE FINE PRINT. Plus the truck was under a 1/4 of a tank when I got in it! He ripped me for about 40 bucks. AVOID THIS PLACE!
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October 2019 by Vlad R.
When you pay almost $1/ml. They give you a truck with 1/4 tank of gas and you need to go to gas station twice for your trip. It's all about service guys!!!
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August 2019 by Karen C.
This uhaul company was essential in my cleaning business and they were courteous and speedy! I was hired to clean a move out house and the landlord didnt expect so much trash left behind by tenants. We quickly rented a u haul truck to haul the many bags of trash and was not met by any issues by the uhaul business so it allowed us to quickly finish the job!
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April 2019 by Dustin Stephenson
The guys working there were SO helpful! The truck I reserved was too small and they found a truck on its way back and held it for me. Even though they were super busy that day they went out of the way to help me! A++ service!
