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May 2021 by Shirley V.
I am surprised by all the negative reviews! I rented a SUV for my Yosemite trip. Joey, who helped us, got us a free upgrade with unlimited miles. He was quick, efficient, and super friendly. We were in and out within 15 minutes! Returning the car was super easy as well. The guy who helped us allowed us to park the car there. We waited in the front and he quickly printed the receipt for us. The only note is that it is hidden within the Pacific Palms Hotel. So you can easily get lost. Just pass the golf course parking and it will be to your left. Will definitely rent from them again!
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April 2021 by Hera R.
I was charged 4 times of the total amount in my credit card. This company sucks!!! Beware!!!!
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April 2021 by Freddymactanasosa Mac
Truck rental pick up Diamond Bar
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April 2021 by Will t
they close at 2pm here!
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July 2020 by David C. Wang
great service , great price !!
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February 2020 by Susan H.
When it was our turn, the lady in the front rudely asked, "what do you want??" Umm.. excuse me? We reserved a minivan through Costco, received a call from another Avis we originally reserved with, saying they didn't have any minivans but this location did. The drive to this location was far but we made our way here and the lady was like, "That's your problem! We don't have any minivans. We don't have your reservation. We are independently owned so I don't know why they redirected you to us. Why do they do that?? We have an SUV but we're not going to match your price." So we called the original location, they apologized for her rude behavior and ended up going there, where they honored the price of my reservation. I don't like to leave negative reviews but here's my first.
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February 2020 by lilly172
The resort was all lit up as we arrived at night discovering this resort is up above The City of Industry on a very large hill. Couldn't wait to see it during the day. There were still people at the driving range nearby the very large lobby. I could hear the pings of golf clubs driving those golf balls on the well lighted driving range. There are many ballrooms along the way to the elevators, restaurants, gift shop and Pro Golf shop as well. Really nice place, first time to visit. I found the room to be very clean, almost too much bedding but plush. Every room has a small step out balcony, ceiling to floor view of the valley with folding Plantation shutter doors. Very Nice. They have had many Pros and celebrities play the courses there. I walked around amongst this beautifully wooded golf course toward sunset. So nice. The terrace outside the lobby has many fire pits to gather around at night. Wound up in the pool and hot tub in the light rain that appeared the second day. The view is great from there too.
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February 2020 by IAMDZ88
Gnats in Room #1103/Horrible Customer Service. . My wife and I are currently staying at Pacific Palms and were put in room #1103 initially. . . The room was infested with gnats, flying around and on the bed. We informed the front desk and were offered another room which was completely filled with a smell of marijuana. The Pacific Palms staff confirmed the gnat problem and weed smell in both rooms and then we were offered another room which was a much smaller room with poor view from our initial room and completely unsatisfactory. . . Marissa the nighttime supervisor offered no amicable solution, the 1st room had gnats, 2nd room smelled like weed and the 3rd room was much smaller with a poor view. She spent the entire time having her limited solutions and poor excuses relayed by a bellman. We've been dealing with this for over 2 hours, haven't eaten (since we didn't want to order food to a room infested with gnats), had to accept the room that smelled like weed which is right next to the elevator. Marissa has the bellman tell us if we're not happy we can talk to management the next morning. She deflected the situation, offered no acceptable room and no comps or anything for our inconvenience.. . We've been staying at Pacific Palms for over 8 years and this is a horrible experience. I sent a LinkedIn message to the Director of Operations at Pacific Palms and as of the next morning have not received a response. The pictures say it all.
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February 2020 by citronjimmerz
I hardly, if ever, go out into this area of Southern California. So while I am driving and suddenly see this wooded area with a large tower in the middle of it, it caught my eye. Expansive grounds, nothing like this is built anymore, the costs would be astronomical. I parked in the large free lot, and went into,the pro shop at the golf course. And then went into the men’s locker room and took a look around. Coming out I saw two elevators, both seemed to be for employees only. So I went up. Nicely appointed hotel, I peaked into a room being cleaned, 505, with great views across the Valley and of the pool area and golf course. Many people using these areas. Glad I had a chance to visit.
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January 2020 by KaitlynmcGruff
I held a conference at Pacific Palms and the staff was nothing but accomodating. My attendees had nothing but good things to say about their stay. I recommend going to this resort whether you planning a vacation or busniess meetings.
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January 2020 by Willy K.
I made a reservation by calling a customer service 24hrs before picking up the car. All done and I was given a confirmation number only to get a call on the day off picking up that they do not have my car. Left me only a few hours to find a car. I called the customer service, only to find out that they couldn't help me due to a short notice. Clueless and unwilling to work harder to help a customer when clearly they are at fault. I find this extremly unprofessional and lack of training! Bad bad bad service!!! Will make sire to tell my friends and family to never rent from Avis.
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January 2020 by Rosemarie P
We had our company holiday party at this venue for over 350+ people and everything was fantastic. From the start of planning, meeting with Joanna/Rena, doing the food tastings, to the actual event and captains available everything was excellent.. The food was delicious. Nice location and Loved the fact that parking was free. . Throughout the event, the captains and food waiters were just extremely helpful and readily available to comply with our requests. I WOULD RECOMMEND THIS PLACE TO ANYONE who is interested in doing a big celebration/party.
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December 2019 by chiman730
Bad service experience ever.! Bait and switch!! Booked a car, but ended up no car available during pick up. Major waste of time and effort.!! Leaving me strained.
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September 2019 by Barbara R.
I reserved a compact car through the Costco app, got a confirmation that vehicle was available but when I went to pick it up I was told they did not have that size , the only availability was an SUV at a higher rate. It has been my past experience with other rental agencies that if they have confirmed a reservation & vehicle is actually not there upon pick up, they will upgrade at no extra charge. That was not the case here . Ronald is the person whom I dealt with, when I told him that I had a reservation confirmation he said it didn't matter & asked if I wanted the car or not. I had gotten dropped off there & didn't have a way to go elsewhere, and when I told him that had I known the car wasn't available I could have gone somewhere else, His response was " You should have." He was rude & did not seem interested in providing good customer service at all. After reading the reviews, after the fact, it seems that this is something that frequently happens at this location. I was very disappointed in this experience with Avis & will not be going there again.
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June 2019 by Josephine Joy R.
Never renting from here again. When we first picked up the car, it took forever to get our car rental. We were literally standing there for over 30 mins waiting for a small suv even though we reserved online. Once we got into the car, there was already small pet hairs everywhere but we were already in a rush and didn't say anything. Brought the car back and was charged for the pet hair. I told them it was there in the first place and they still charged me. Never again. Save yourself time and money and rent somewhere else