-
February 2024 by K Y
Great customer service provided by Elaine. She helped with my request and let me know about the promotional offers and also hooked it up with some red envelopes and a calendar. Thanks!
-
January 2024 by kelly liao
For the first time, I saw the bank manager Amardeep Chana personally handling business for customers. Very good management and service. The inconvenience and frustration that I originally experienced at the Rowland Hts branch are solved and relieved at CITI BANK in CITY OF INDUSTRY.
-
December 2023 by Yang Wan
I had an issue with my account, talked to the teller who seems to know nothing and just asked me to call customer service. I requested to talk to someone who is familiar with CD accounts, then his manager came out and gave me nonsense explanations. I tripled checked with them and asking whether the delayed interest posting is due to a setting error, they firmly said no, didn’t even bother to closely check my account, and kept asking me just to be patient and wait. I’ve been having various CD accounts with Citi for years and I know when they post interest. The manager/supervisor’s explanation just doesn’t make any sense. So I reached out to the goldteam manager after leaving this branch, and it turns out there is a problem with account t setting… So stay away from this branch if possible, the staff members are incompetent and not even willing to help.
-
May 2023 by Kim Carter
This bank has always treated me well. Much better than El Monte branch. I am coming here in the future.
-
April 2023 by Teresa Vrooman
i need it to windrow money more than I am allowed on the ATM, she was present I had my id an I was able to do my business
-
January 2023 by James Wong
Lunar New Year is coming. I went to Citi bank to see any interesting products and can open a new account. I learned a lot of very interesting promotions from Jay Weng, the new account customer service specialist. Jay was very patient to complete all my requirements which involves extra transactions and steps for my accounts. Nice service!
-
January 2023 by Knox Black
Jay has been outstanding in providing services to me, informative on new accounts set up, incentives, online banking, ATM operations, I have utilized his services for over a year while mobilized between USA and Asia counties. He is very responsive to communications as well as follow through, and have made my banking experience smoothly. Not only I was treated friendly and professionally, but he goes out of his way to ensure everything is done right the first time, highly recommended!
-
January 2023 by Karen F.
Be prepared to have to call back multiple times if you actually need to speak to someone at this branch; I spent a morning continually calling, only to be told that the branch was busy and I was being transferred for immediate assistance from the customer service hotline. But, since I was calling to see about new bills, the hotline was unable to help me. Once the call was actually answered by someone at the branch they were helpful; unable to give me new bills since, so they told me, the treasury wasn't printing new ones. Or, at least thats what I think they said since the connection was horrific and kept cutting out, like he was on a cellphone instead of a landline. I know it wasn't me because I was actually on a landline.
-
December 2022 by Evan Wu
Jay has been outstanding in providing services to me, informative on new accounts set up, incentives, online banking, ATM operations, I have utilized his services for over a year while mobilized between USA and Asia counties. He is very responsive to communications as well as follow through, and have made my banking experience smoothly. Not only I was treated friendly and professionally, but he goes out of his way to ensure everything is done right the first time, highly recommended!
-
December 2022 by Apple Yang
The banker in the branch, Jay Weng, is really a great guy. He’s always friendly and patient. I received the good service and a lot of useful information. It was helpful for me to make the right decisions for my account in CitiBank.
-
November 2022 by Skydoc
Was having repeated issues with Citibank charging me a $15 service fee for not having the minimum balance requirement in my Business Checking Account.Spoke to a representative name AC who was able to resolve and figure out why I was being charged continuously the $15 fee. AC suggested I deposit another $10-$20 dollars so that the monthly average balance will reflect and meet the minimum balance.It was refreshing to see that AC was the only one who was able to figure out and fix the issue. Was very impressed with his knowledge, trouble shooting skills, and professionalism.Citibank definitely has a good employee representing them and should promote AC in the near future. Well deserved!
-
November 2022 by Grace G Lau
Most recently, we went to the City of Industry branch and was particularly pleased to meet Jay Weng who helped my husband and me to open a new account. Jay was patient to help us understand the benefits of opening with Citi. He showed that he was very knowledgeable of the banking products and doesn't try to sell us products that don't fit our needs. His expertise with his bank's products was frank and practical. We liked working with Jay and will be coming back to this branch.
-
November 2022 by Ping Yang
The banker in the branch, Jay Weng, is really a great guy. He’s always friendly and patient. I received the good service and a lot of useful information. It was helpful for me to make the right decisions for my account in CitiBank.
-
November 2022 by Sindia Hwang
The personal banker, Mr. Jay Weng has been providing me the most professional services. I always enjoy his delightful and pleasant services. Most of all, I so like his efficiency and sense of humor! Please convey my appreciation to him!!! Sindia Hwang
-
November 2022 by Ivy Chiu
This location is my always go to branch. Jay is super helpful. He answered all my questions and concerns regarding my account. People is nice and polite at this branch.
