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February 2024 by estie sunga
Excellent customer service!!! Very efficient and friendly. Highly recommended if you want a reliable service. Shout out to Andrea & Anthony!
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February 2024 by Gabriela Callender
The most unprofessional, inept "customer service reps". I spoke to a "girl" who said they had 2 cars available in the price range that I needed, when I got there neither was available. (Yes, I did have a reservation). I went home without a car! Mind you, this is a car rental place! Have you ever seen an unintelligent look in someone's eyes, go there!
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February 2024 by KAI CHEN
Look, if the address on your driver’s license is not nearby, avoid this place. Based on their so called policy. They only do business with local people. Even though I’m a platinum member with enterprise. If you are not from local, they will ask why you are here. What’s your local address(hotel/friends). They will also ask for three references with their numbers ( family, co-works, friends). They said this is their company’s policy which also applies to National, Alamo (Exclude facilities at airports). Funny.
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January 2024 by Javier
I had reserved a 7 Passenger SUV at this location. It was the only location I found with one available that wasn’t an hour + away. When I arrived there was only 2 people working at this location one inside the other outside.. pretty dead.The lady greeted me & after asking for my name, she stated she had called me to let me know she didn’t have the car I rented available however I never received a single call from enterprise. I took time out of my day to get this done and she could’ve done her job, called and saved me the time. They also had other SUVs available & she said it was all booked.Enterprise is usually on point online and their stores but this location needs some help getting up to par with the rest of the franchise. Don’t go to this location save yourself the headache.
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January 2024 by Miley Arellano
Don't go there anymore ???? ?? over priced ? for get that.
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December 2023 by Kyle Hanner
Accommodated me with exceptional service
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November 2023 by Christine
Kalvin Ros helped me out big time here - him and the rest of the staff are incredibly friendly and efficient
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October 2023 by Maritza Montes
I just stepped out of this rental location in Industry and had a very bad experience. im very disappointed because Ive been a customer for years and this time, I was treated poorly! I will not feel comfortable coming back to this location.
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August 2023 by J A
Very attentive staff! Best rental experience I’ve ever had! Dianna was very courteous and quick to get me on my way!
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August 2023 by Rosemarie Haro
Excellent customer service although I'm not the one that's renting the car it was for my son but they allowed me to use my credit card the car itself is nice
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August 2023 by william bechtold
Well this Enterprise was pretty good , the staff was efficient and was very polite. Appointment time was 8am and got out on the road 30min later not bad for a Friday morning. Been with them forever and have always been treated good , I’ll always recommend to family and friends.
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June 2023 by Vanessa Aguilar
I love this Enterprise location in Hacienda Heights. The staff is always kind and courteous. They always have the car I need. This last time I rented from them , I didn’t notice the weekend hours and they were closed and it was a holiday weekend!! I looked up other locations and was able to drop the car off at a nearby location but for a one way fee of $150 added to my total cost! I had no choice because it would have cost more to keep the car and I didn’t need it for that long. Well when my local Enterprise called me back to confirm the total,( I believe it was the manager ) she waived the one way fee!! I was so thankful to her ( her name may have been Monica???) She was quick and efficient in handling my final pricing. I will definitely recommend this location to anyone who’s looking to rent and have a great experience from beginning to end!
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May 2023 by Mario Halim
Diana and Chris were excellent, professional and informative. I have not had an experience renting a car anywhere in the world like I had with them helping me earlier today. Superb employees!
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May 2023 by Jesus Perez
For everything from start to finish they had us with a smile and out the door within a few minutes most polite and amazing person Diana
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May 2023 by Ramon Cardenas
By far the best experience renting a car. Sergio and the staff did an amazing job and went above and beyond to accommodate my rental needs.
