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March 2024 by Micah Shane
I order from this PetSmart a lot and always get great customer service and my orders delivered on time . I made a mistake ordering from petco the other day and it made me appreciate the awesomeness of this PetSmart and PetSmart company as a whole . They are always ready to help and fix anything to bring customer satisfaction. I’ve had great experiences with customer service as well so I would definitely recommend PetSmart and this location.
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February 2024 by Sabino Hernandez
Fun and friendly
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February 2024 by Jin Kim
The store manager, Lisa (hope i got her name correct) helped me with a return today. My case was a little complicated because i made my purchase via instacart. Id had a chat with instacart CS representative prior to store visit but the instructions i confirmed from instacart was not even applicable at petsmart and no one from instacart even knew how the return process works with stores (petsmart in my case). I was getting frustrated because i didn’t know how to handle my situation. Lisa the store manager then rolled her sleeves to talk to instacart on behalf of me and she solved the issue with one phone call. She spoke to them as if she was handling the case as her own issue and understood my frustration.I got a full refund because of her with professional troubleshooting and customer friendly assistance. She was very articulate and smart to figure what the issue was and how to solve.She deserves my review and the two big hugs i gave her today! This store is in good hands because of her!
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January 2024 by Rafael G Salazar
Great choices and good customer service.
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December 2023 by omar cienfuegos
Excellent service and attention
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September 2023 by ricky huang
We purchased a pinch with credit card about 2 days ago to train our dog, but the trainer told us we bought the incorrect one, so we came back to the store for the return today, the pinch still with the tag on it, but we couldn’t find the receipt, the cashier mentioned to us if no receipt they have no way to track if we really purchased the item in their store and send us out.After we left the store and checked online for the return policy, it was clearly mentioned even the receipt is not presented we can still able to receive the store credit.So we came back to the store asked the cashier, however he still mention they can’t proof that we bought the item in their store and not able to provide store credit.Luckily, we requested to see the manager, and showed her the return policy we found online, and she was finally able to provide store credit with a very unhappily attitude.
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August 2023 by elena perez
Find things you won't usually find else where, every thing clean and organized
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July 2023 by Rosemarie Haro
Great place for pets attention well groomed + customer service is very nice and helpful from the time you go in till your time you pick up your animal and pay and leave outstanding customer service
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April 2023 by Linda Wu
Nice and clean, worker have knowledge and helpful.
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April 2023 by Thomas H.
I went to return some cat food that I had purchased from this store, but when I got home, I realized that it had expired a month ago. When I arrived at the store, I couldn't find the returns section as there were no signs or information about where to go. I approached the first employee I saw at the cashier line, named Lisa, who I later found out was the manager, and asked her about returning the expired item.However, Lisa responded to me in a condescending manner and shooed me away, which I found to be very disappointing and surprising. It appeared that she didn't care about providing basic customer service, which left a bad impression on me.I was disappointed with the way Lisa handled the situation and I don't think I will be returning to this store again.
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March 2023 by Cynthia Liu
Located conveniently next to Target and across Costco. I brought my dog here to explore and the stuff was incredibly friendly. The cashier even gave my dog a treat! Convenient and offers a wide variety of pet items for all your needs down to hamsters and birds.
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January 2023 by jose delacruz
Took our pup in for her first grooming and they did a fantastic job bathing her and getting the areas that are hard for us to clean, long droopy ears. Staff was super friendly and helpful too!
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January 2023 by Ayeeegeee85
Young staff. Only stands in the front by registers. Great products. Young and inexperienced work staff. I went on a thurday afternoon.
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January 2023 by Eleazar Guzman
Friendly staff and great customer service. I feel welcomed everytime I go there.
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January 2023 by Oscar P.
I do not recommend the dog grooming service here at Puente Hills. I made an appointment online to have my 6 month puppy get a bath and haircut at 5pm. When I arrived they told me they wouldn't groom my dog because they closed at 7pm and were still awaiting two other dogs. They felt they couldn't get three dogs groomed within the two hours so they declined my puppy even though I had an appointment. They lost a customer for life.