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November 2023 by Raul P.
My paint was peeling. I went to seek help with the warranty letter I received. Javer Esquivel gave me his time and helped me beyond my expectations. I'm thankful for his help and patience. Even took care of my rental. Great communication and care. Great team at Hyundai Puente Hills. Thank you, Javer.
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November 2023 by Rob S.
Totally hit and miss. Sometimes great service. Then there are days when it's time to consider another dealer. 1 pm appointment- they finally started service at 4 pm. No call no update. Just sit in the waiting room for 4 hours for an oil change and coolant flush. Love the car but it might be time for a change.
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November 2023 by mathew eldridge
My wife and I had a great experience. We took out our first lease and felt very comfortable. Our salesmen Edgar was courteous and informative. We got a great deal on our lease. Everyone we worked with at the dealership was friendly. We never felt pressured or like we had to haggle. Will go back when we are ready for our next vehicle.
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November 2023 by Harry Kim
The presence of professional sales representatives and financial advisors greatly contributed to my decision-making process. Their assistance, hospitality, and professionalism were truly commendable, and I am grateful for their support. This particular purchase experience surpassed the previous 11 instances of buying new cars for my family over the past 35 years in terms of ease and convenience.
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November 2023 by Gabriel Medina
Amazing staff overall; intelligent, caring, patient, and understanding of my situation and needs. Robert helped me through the car buying process and let me test drive my car twice to make sure I absolutely loved it. I ended up buying it and my new car is simply amazing! Thank you.
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November 2023 by Guille N.
It is deceptive that Hyundai is not making customers aware that their cars being BLACKLISTED by all of the major insurance companies due to a TikTok trend showing how easily several models can be stolen. Even though all newer models have immobilizers, ALL Hyundai vehicles have a HUGE markup on insurance. I learned the hard way when I signed a lease this week for an Ioniq 6. My insurance went up from $140/month to $370/month. I have no accidents or tickets. I spent 2 days calling different insurance companies trying to shop for the best rate and that was the best I could do. Most quotes were around $420-$500 per month.I was told to come to speak with the sales manager, Sonny, and it was a waste of time especially since I live 40 minutes away. He said he could not do anything for me since there is no "cooling off" period for a lease. He said my only option would be to trade it in, but I would loose around $4k in sales tax and registration fees, which is absurd.When I asked for his supervisor's number, he said he was the manager and did not provide me with the contact information for the regional office, which I was able to obtain on my own via Google. I've been a long time customer. This is my 3rd lease with Hyundai Puente Hills. Needless to say, Hyundai has lost a customer. I'm sure there will be a class action lawsuit on this since insurance companies already sued Hyundai in June 2023 (I found this out today).
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November 2023 by Joe Hubbard
This review is mostly for our sales rep Chris Daniels, but our experience as a whole was so refreshing dealing with Puente Hills Hyundai.My wife and I had been searching for a a car to purchase for almost 6 months before we found Puente Hills. We had started of our search convinced we were going to get a Toyota RAV4 hybrid. We couldn't find a dealer who wasn't jacking up the costs of them with "market adjustments" so we moved on to wanting a Kia Sportage Hybrid. We were looking for an SX Prestige trim level and apparently Kia doesn't want to sell those cars because we could find one anywhere in the west coast. Knowing the Hyundai Tucson was the Sportage's cousin, we decided to look at that car and decided that was going to work perfectly for us.I actually had a deal in the works at a different Hyundai dealer but when they started nickel and diming me over dealer add-ons I didn't want and then started ignoring my emails, I decided to look elsewhere to see if other dealers would be willing to give me the deal I was looking for.I inquired online about a Hybrid Tucson SEL Convenience I saw on their website, Chris emailed me right away so I called him. I was honest with in telling him I'm looking for a deal that doesn't include accessories I don't see value in. He told me he understood, gave me a number and told him what my OTD was for the other dealer. He told me he'd not only match it, but beat that price. He gave me the number, I agreed, and told him we'd see him tomorrow. The whole process on the phone took 7 minutes. MSRP plus taxes and fees. Why must other dealers try to take their customers for every penny they can? Upon arriving at the dealership to pay for, sign, and pick up the car, everybody we encountered was pleasant and friendly. From the sales manager to the finance person we dealt with, everyone was great and just as important, efficient. The actual purchasing and signing for the car took all of 35 minutes and then we were being shown all the bells and whistles on the car and how everything worked!After 6 months of playing stupid games with different dealers and different manufacturers, arguing about market adjustments and dealer add-ons that are just over-priced gravy for the dealer, it was so incredibly refreshing to find a salesman and a dealership who just wanted to give me a fair price. I paid a fair price, they made a fair profit, everybody wins. I live in Simi Valley and drove down to Puente Hills for the deal, but mostly to give Chris and Puente Hills Hyundai my business. I believe fair business practices, especially in the car industry, should be rewarded. I urge everyone to go and talk to the fine folks at Puente Hills Hyundai. They couldn't have been nicer, more expeditious, or more fair.Thank you so much, Chris and everyone and Puente Hills Hyundai!
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October 2023 by Joe H.
This review is mostly for our sales rep Chris Daniels, but our experience as a whole was so refreshing dealing with Puente Hills Hyundai. My wife and I had been searching for a a car to purchase for almost 6 months before we found Puente Hills. We had started of our search convinced we were going to get a Toyota RAV4 hybrid. We couldn't find a dealer who wasn't jacking up the costs of them with "market adjustments" so we moved on to wanting a Kia Sportage Hybrid. We were looking for an SX Prestige trim level and apparently Kia doesn't want to sell those cars because we could find one anywhere in the west coast. Knowing the Hyundai Tucson was the Sportage's cousin, we decided to look at that car and decided that was going to work perfectly for us.I actually had a deal in the works at a different Hyundai dealer but when they started nickel and diming me over dealer add-ons I didn't want and then started ignoring my emails, I decided to look elsewhere to see if other dealers would be willing to give me the deal I was looking for.I inquired online about a Hybrid Tucson SEL Convenience I saw on their website, Chris emailed me right away so I called him. I was honest with in telling him I'm looking for a deal that doesn't include accessories I don't see value in. He told me he understood, gave me a number and told him what my OTD was for the other dealer. He told me he'd not only match it, but beat that price. He gave me the number, I agreed, and told him we'd see him tomorrow. The whole process on the phone took 7 minutes. MSRP plus taxes and fees. Why must other dealers try to take their customers for every penny they can? Upon arriving at the dealership to pay for, sign, and pick up the car, everybody we encountered was pleasant and friendly. From the sales manager to the finance person we dealt with, everyone was great and just as important, efficient. The actual purchasing and signing for the car took all of 35 minutes and then we were being shown all the bells and whistles on the car and how everything worked!After 6 months of playing stupid games with different dealers and different manufacturers, arguing about market adjustments and dealer add-ons that are just over-priced gravy for the dealer, it was so incredibly refreshing to find a salesman and a dealership who just wanted to give me a fair price. I paid a fair price, they made a fair profit, everybody wins. I live in Simi Valley and drove down to Puente Hills for the deal, but mostly to give Chris and Puente Hills Hyundai my business. I believe fair business practices, especially in the car industry, should be rewarded. I urge everyone to go and talk to the fine folks at Puente Hills Hyundai. They couldn't have been nicer, more expeditious, or more fair. Thank you so much, Chris and everyone and Puente Hills Hyundai!
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October 2023 by Lisa Hernandez
The staff and consultants were very courteous and welcoming. Very professional and knowledgeable for your car's needs when taking your car in for maintenance. The waiting area is very clean with complementary coffee, water, pastry and granola bars. Nice area with 2 big TV's and roomy chairs. Also have tables with chairs.
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October 2023 by Malik J.
Bought my first brand new car, 2023 Hyundai Santa Cruz, and my experience here at Puente Hills Hyundai was spectacular! My saleswoman Sabrinna was very informative and well versed on the multitude of cars I was looking into, but directed me towards the perfect truck for me that I wasn't even looking into. After long road trips to Yosemite and Laughlin, as well as my daily commute and weekend drives to football games, I can with out a doubt say I'm very appreciative that I had Sabrinna as my sales women
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October 2023 by Eddie Z.
Today has to be one of the worst experiences of my life.I had an appointment at 8 am to drop off my 2022 Santa Cruz which has a check engine light on AGAIN. Originally this check engine light was corrected the last time I brought it in. But it came back on. I decided to bring it in for that check engine light, oil change and also a recall that I been waiting over a year for them to correct. So I drop off the car at 8 am. Noah the service guy informed me he would give me call to let me know the diagnosis of the vehicle. After speaking to him when he called me around 9:30 AM he said that they had to order the part something with the thermostat it's gonna take us a couple of days so that I would be having to leave my car here. So I tell Noah well, I will need a loaner because I have to work. I have plans today and I can't be without a car, so he reassured me that I would be getting a loaner and he would be getting back to me. So at 1:30 pm I text Noah any word on the loaner? He said he was working on it. But it would have to be an electric vehicle. I said sure just show me how to charge it. And I tell Noah I'm gonna need a ride there. Sure he said I'll have our guy go pick you up after he gets someone else or something. So at 2:45 Noah said I'll start prepping the car it's charging because it's at 25%. Fine thank you. Still waiting for the guy to pick me up. I text him I can take a Lyft there by 5 if you need me too. He calls me at 3:01 no worries I'll have him swing by and get you. It's 5:00 pm no one has picked me up I called service twice and was put on hold and transferred to a voicemail. I text him at 5:00pm any word on the driver picking me up? No response. I decided to take a Lyft here there leaving my house at 5:30. There is traffic and I show up at 6:08 and service is closed. I asked to speak to the service Manager no one is around. Asked for his name which is Javier. So I asked who's the manager in charge here then right now? No one knew who the manager was. They get someone from service that was still available who had not left yet. She walks over to me and said there. That there is No loners that we had anyone to pick up and that no one is available to help me at the time. I said well if you can't give me a loner then give me my car. She said no she couldn't do that, so I had to calm myself down and just told her that is not ok. I said at what time do you open tomorrow? She said 7:30 I told her I will be here at 7:30. I am beyond beyond disappointed, dissatisfied of the unprofessional behavior from everyone. I explained to the lady who I spoke to. Today is my birthday I had plans to be some where this evening. No one was able to help me in any way shape or form. I don't even know how this type of customer service is permitted in an establishment like this. After today I will never return for any type of service because of the amount of disregard for a customer like myself. This is where I purchased my vehicle this is the second vehicle I have gotten here. The level of disrespect for customers who rely on a company to stand by its brand not only in cars but in customer satisfaction. I don't know how or what will ever make me change my mind on my experience that I had today. I'm astonished on how the lack communication to paying customers who come and leave their vehicles here to be taken so lightly. I had to call a friend to pick me up because I am left here with no car stranded like a broken down car.I am so overwhelmed because I am so upset I can not believe this happened today.Please Please Please, if you are planning to bring your vehicle here think twice before making an appointment and or even coming and dropping off your car. No one should have to go through what I went through today ever.l
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September 2023 by Marvin Homez
Thanks to Salomon and Jonathan for helping out on the purchase of my new Hyundai Sonota they really help me out .I recommend it
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September 2023 by Henry Molina
'A great place to purchase your new vehicle. Very friendly sales crew service is great and the finance department helps you drive away in your new car of your dreams.
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September 2023 by Matthew Richards
I really appreciated the help of everyone here in selecting a new, safe, fuel-efficient car after being involved in a car accident resulting in a total loss and having to replace my car. They were extremely kind, patient, understanding, and even helped get my new car home since I had a rental. Plus they stayed open later than posted hours to finish the sale.
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August 2023 by Flor T.
My son went for an oil change last week and soon after that, he started smelling gas/oil whenever he turns his air condition on. The fumes gave him bad head aches every time he drives his car. We consulted one of our friends and as soon as he opened the hood. He right away knew what's wrong. Whoever did the oil change at this dealer forgot to put the cap back so oil is all over the engine n inside and outside hood. Our driveway where he park his car has oil spill. This is not the only time they were very negligent of their job