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November 2024 by David Charles Watts III
I had an issue and they promptly responded and resolved the issue. I run a media business and uptime is critical. Thank you mediacom for addressing my issues so quickly.
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November 2024 by Aaron Elijah Colyer
absolutely horrible company, worst customer service because there is no customer service, been having problems with my internet all day so I call and they say they're investigating an outage but won't let me talk to anyone. Can't talk to a technician, can't talk to an operator, I hate companies like this. Should be illegal to not have human customer service agents.
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November 2024 by Lora Parrish
Over priced. Poor service. Weak signals. Lots of pixels l. Slow downloads.
I wish there was another option.
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November 2024 by Ronald Young
Increasing service outages and basically being held hostage by the lack of accountability from this company. California PUC & FCC should be involved in resolution. ...... Update on 11/1/24: down again. How do I give zero or negative stars, anyone?
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October 2024 by Jack G
Mediacom is the worst internet provider I've ever had and I've lived in multiple states using many different providers. I've even had better wifi living in a Marine Corps barracks in a diffrent country using the free wifi. You would get a better wifi connection if you wrapped a kite in foil and wired it to a modem. If you don't have mediacom and want to experience what having mediacom is like just burn 120 dollars every month. I have no clue how a business can get away with charging so much and delivering literally nothing. Their internet drops for no reason at all at random times throughout the day or it will just shut off for days. Their tech support is absolutely clueless and will always try someway to make it your fault. Not to mention why does it sound like every tech support agent is stuck in a wind storm, it's like there trying to give tech support while skydiving. After being told today I won't have internet for 1 week because they don't have any appointments I've finally order Starlink, I can't wait to be finally done with this joke of a business.
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October 2024 by Matthew Graham
I live in the Riveara and the service you have provided has been in and out for a month, it has caused my son with special needs much distress. I pay alot of money for the "fastest" internet that never works. I feel as if you have taken advantage of a community with little options, overcharged us, then underdelivered to say the least. Just be honest, say you enjoy robbing us and there is not much we can do because we get no cell service either.
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October 2024 by Dan Kneisler
I just got Starlink and told Mediacom to go pound sand…
If you stream, DO NOT USE MEDIACOM…you will disappointed..
Their lines and equipment are unreliable…
I have no buffering what so ever now with Starlink,it is bad with Mediacom..
You have been warned…
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October 2024 by Nicole Kleaver
Very poor, unreliable quality for what you pay. Absolutely unacceptable. Wouldn't recommend to ANYONE. Customer service is easy to contact but otherwise useless when it comes to actually being helpful. Will be cancelling my service once I find a replacement provider.
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October 2024 by Bryan
Solution: Ordered Starlink on the 2nd, it was here on the 4th. it's 1/3 the speed, but it's enough for me to do all my work, gaming and streaming for my household. Mediacom - get it together. I'm on a pause-able plan with Starlink, help me pause that, it's ridiculous that I can't rely on your service in 2024.
Problem: Mediacom was great until they started this top-end upgrade that has made the internet almost as unreliable as Hughesnet. (Barely works.) Even when it does "work", it's basically only downloads, the upload speed goes to 0.1 gb/s. I run a home business and I need the internet to work. It has been unusable for the last three weeks, I've had to rely on tethering to Verizon. These poor technicians keep getting sent out to us, but there's nothing to fix on our end, Mediacom needs to fix their infra upstream. Make this right.
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October 2024 by YANKEE DOODLE
After having our internet going out everyday for over 8 months, calling for months on end, finally got an answer. It may take MONTHS to fix. Just reduce the bills of everyone in this service area until it's fixed. You know it's not working correctly and won't be fixed for months. Then stop charging full price for internet that goes out EVERY SINGLE DAY.
FYI....Why does it go out every day close to 2pm? What is up with that?
Update, reached out and asked for a "supervisor" who is reducing our bill until the main line issue or "new construction order" and funding issue for the daily outages are resolved. Had to repeat this to several agents who didn't understand or refuse to extend a discount. ASK FOR A SUPERVISOR!
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September 2024 by Blecha100
SHORT VERSION: nothing to see here if you have any other option use it even if it is more expensive (for example starlink)
LONG VERSIONHorrible service unreliable was down since last Monday (6 days straight) and they credited me whopping 21$ from 90 a bit weird approach of support gaslighting customers into non-solutions (restarting a router while the issue is made worse after restarting your router as confirmed by their in field technician) the support is unhelpful enraging and without basic knowledge of networking,
to be honest we switched to starlink and it’s way better we have half the latency (25ms with 1TB priority service vs 50ms with 1Gig internet from Mediacom) the speeds are comparable a bit lower but who needs more then 300mbps seriously xD it is at least always over 150mbps which in the last 7 days happened only 20% of the time (I got a monitoring service because of them not believing it’s not our equipment but theirs equipment that’s broken.
This morning I woke up to yet another announced outage that’s supposed to be done by now but it still isn’t again.
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September 2024 by Leslie Bosch
Over the weekend a family in our Lakeport community lost their home and everything they own due to a catastrophic house fire. In addition to emotional trauma they are burdened with many unexpected matters to tend to. One being notification of services needing to be cancelled. The way in which Mediacom has handled this is disheartening. This family has been told that they will need to pay $500 for the equipment lost in the fire but even worse they were denied an extension of time to pay this fee. While many other people and businesses have wrapped their arms around this family to support them in their time of need, Mediacom has done the exact opposite. Disappointing that they will not work with this family to find a more reasonable solution and definitely not the type of business that reflects the kindness and compassion of our community.
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September 2024 by Brandon Costner
canceled my internet twice due to non-payment after never recieving a bill, phone call, txt, or e-mail.
paid $100 disconnect fee and $50 reconnect fee both times
effectively doubled my bill "dude to non-payment" after
This is our only option in our rural community for high speed internet
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August 2024 by Christina Ponce
Internet disconnecting/out intermittently through the day and out for hours at a time. They consistently tell me to reset my modem, which I do and the problem continues.
No local business number and phone number given is not easy to communicate with.
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August 2024 by Edwin Jacob
I have had mediacom come out to my house multiple times saying that they’ve fixed the issue yet to this day my internet does not work properly it constantly turns off and resets itself and it doesn’t work the internet may appear to be on but it doesn’t work.
