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September 2023 by Rups Dodd
Worst customer service Manager Jose Cruz Diaz is very rude and disrespectful
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August 2023 by Gabriel G.
It was my second time visiting this location and I never notice how awful the customer service is from all the employees. They are more concerned about clubbing and who is going out, rather than engage with people.
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August 2023 by Tereza Grigoryan
Great place. Special thanks to manager Oscar he was very helpful! Great staff
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July 2023 by Kevin C.
Screw this place, horrible customer service, rude employees. Have no freakin manners. Horrible. Go get some manners. Even when you confront them, like any other place people are supposed to be empathetic. They don't even care. I worked in the food industry and was always empathetic no matter how upset customers were. This place has none of that. Workers are rude, unmannered. Manager needs to employ more properly trained workers. Little kids running the store with zoomers
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July 2023 by mauricio platero
Worst customer service Can’t believe that one of the employee goes out side and vapes in front of the store and he doesn’t care who is seeing him the employee had sleeves tattoos
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June 2023 by Armen
this store is a deceiver, I asked 2 times if I could return it after the purchase, they said yes, after 3 days I came to return it, they said it was impossible, only one store credit, read it on the check)). so the check after the purchase, what difference does it make if I read after the purchase that it cannot be returned)). Rebeca is a girl who smiled and replied that I understand that this is a chiting, but this is company policy. Thanks Rebeca, Not recommended
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March 2023 by Harry Potter
Hugo boss is one of the best stores in citadel mall.I went there to buy suit for wedding and 100% satisfiedThe customer service are great and the prices are not bad at all for what you get. It’s a high-quality and high value store that I would recommend everyone to visit.I would definitely go again to this specific store, because the customer service in great and the general experience is absolutely incredible Thank you so much. See you next time.
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January 2023 by Jon E.
Better clothing, value, and service elsewhere.Not really luxury, but same prices as it. Not worth it
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December 2022 by Fredy Bermudez
I come to the store to buy and they won't let me enter the store I have to wait outside 20 people leave the store and they won't let me in there were no more than 15 people inside the store they say that only 20 people can be inside the store store I wonder do not want to sell or do not want to have good customer service.It is the only store where you go to buy and they treat you badly. I will never go back to that store again. I prefer to go to any other Hugo boss store because I really like their clothes.
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November 2022 by Bre Boise
Clothes good, service not so much.Just because women walk into a men's clothing store doesn't mean we aren't there to shop. Wasn't good being ignored.
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October 2022 by Micaela L Gaytan
Germán has excellent customer service. Had a hard time with fixing and he was able to guide us.
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October 2022 by Aleksandr K
Very poor customer service! Very unprofessional, feels that none of the sales employees belong there. Very slow, keeping conversations with each other while checking out/ looking for size. Constant gossip about different customers that shop in the store, I felt like I was back in high school. Must be Worst service in the whole Mall, and definitely not the image that Boss presents to its customers.
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July 2022 by Mirana B.
General manager is homophobic and transphobic, do not come here unless you want to be discriminated against.
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July 2022 by Noe R.
I recently purchased 2 brand new Hugo Boss polo shirt's and this store location DID NOT HAVE SHOPPING BAGS to be provided with my items to take home. It is UNACCEPTABLE for a Retail Store with Expensive Luxury items to NOT PROVIDE SHOPPING BAGS with every item purchased. The management and staff are also unprofessional with providing customer service. They offered me plastic trash bag to carry my items. Other retail stores with more affordable items provide customers with bags and better customer service. My experience was horrible and Corporate should investigate into improving the overall shopping experience. !!!! I felt humiliated and embarrassed walking out WITHOUT bag for my brand new Hugo Boss shirts.
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April 2022 by Emad H.
Very helpful staff and a very responsible manager named Oscar. Oscar was able to assist me by finding me a suit separate that matches the other piece I own. It's hard to find exactly what you're looking for at an outlet store, but with good service, you can find things you didn't even know existed. Thank you Oscar!
