March 2021 by Damir Grgurević
Don t buy from them, i bougt a watch and i paid, after couple days they said that they don t have it any more but its on their page. Scam
January 2021 by greg crain
Oh gosh! Bought a Gucci bag.. overpriced and used when said new. Had scratch on front of bag I noticed while they were ringing me up. The girl took the bag and applied oil to to only make it worse. So upset with my purchase also the paint on strap is flaking off. Never used the bag just has been sitting in dust bag they didn’t return it. Terrible customer service and false advertising of new product...
December 2020 by Linda G.
This review is for ordering from Madaluxe Vault online. I have ordered two things so far. Its the real deal....I ordered a gold versace watch for christmas and a Stella McCartney Felabella bag. Both delivered in 2 days (purchases over $250.00 qualify for free 2 day shipping). Emails regarding my purchase and delivery details were received in a timely fashion. I did have to call on tracking number for one item as the email went to my SPAM, the girl I spoke to on the phone was super nice and helpful! The quality of the products and the packaging they came in was what you would expect from high-end purchases. Only problem I do have, is I cannot stay off their website!
November 2020 by A N.
Spanish speaking associate will talk s*** about you in Spanish if she thinks you won't understand. They claim their items are discounted, but they're marked up, so when they apply discounts it's actually the same price as you would pay at Bloomingdales or any other store.
1. Final sale... not even exchanges
2. Same price/more expensive than regular/well-known retail stores
3. ONE rude staff member.
September 2020 by Dolly Avila
I just bought a gucci sunglasses customer service was great and was happy with my purchase, but i got so disappointed in going online and found the glasses i just bought $60 cheaper. That's is a steal from the customer. I just found out about the store and i got happy thinking this can be my regular store.
August 2020 by A D.
Just received my purchase for a handbag today. At first I felt as though the shipping time takes a bit long for you to receive your package if it's coming from Europe but it was estimated to come between 3-4 weeks but it came in 2 weeks. The handbag was very beautiful when I opened the package. Also when I contacted madaluxe vault their response time was within 24 hours which was good on their customer service part. I would purchase again from this company .
August 2019 by Roland C.
I recently purchased a vintage bag for my wife and requested for an exchange. The store Manager Lily and her team were able to assist me with the exchange and they all provided exceptional customer service! Thank you MadaLuxe Vault team for their help. I will come back again and recommend my friends and family. Really nice products!
August 2019 by J H.
I just want to share my experience with their outstanding customer service. My wife went into store saw a purse she really liked I was not with her. Next day I called the store not knowing exactly what purse my wife saw. A sales associate Maya picked up my call, she immediately tried to assist me in identifying the purse my wife like. Maya went well beyond in assisting me by sending me photos of some purses, then reserving one for me to come by next day to purchase . I would definitely recommend this Madaluxe Vault for the fantastic customer service provided by Maya..
August 2019 by Cora K.
I walked into this store with enough money to get me a new purse or shades but IMMEDIATELY after walking into the store I was questioned multiple times about how old I was. I am shorter then most people so I could've seen how they thought I was a child but the way they did it was VERY disrespectful!!! Once I assured them I wasn't a child they seemed to not believe ANYTHING I was saying, let alone the fact that there was another couple across from me getting some assistance by an employee. I was VERY irritated. The one employee who had been questioning me then went into a story about how some children came into the store and broke SEVERAL items which the store had to pay for. I then told the one employee I had an ID and after I showed the evidence I wasn't a child they apologized and asked me if I needed help finding the purse I was looking for. I then left immediately I would NEVER RECOMMEND!!!! DO NOT GO TERRIBLE SERVICE!!!!!!
June 2019 by MarMar Q.
This store straight up sells Replica Designer bags as authentic pieces which is so fucking unethical! Chinese owned shop, we all know the replica factories come straight from there. Walked in the other day and they were now displaying Louis Vuitton 'used' bags which were so fuckin fake, the worst patina on the handles, the colors were off, the red lining on the handles were off. Faded LV logos. I happened to be wearing my authentic piece and decided to place my authentic canvas beside theirs and couldn't help but LAUGH, their staff were giggling along as well. It isn't funny, it's UNETHICAL to try to sell replica items as REAL! Had also noticed Gucci Marmont bags in the past and wondered why the gold GG logos were wonky and had weird black paint between the two G's. Was questioning their authenticity then but after seeing their fake LV bags, could confirm my suspicions were there for a reason. Do not buy.
May 2019 by Maggie A.
The day I walked into this store I wasn't sure what I was getting myself into. I was helped out by two wonderful staff members. They were kind and very patience with us. Although we didn't buy anything I left the store pleased. I'll be back here once they offer the bag I was looking for.
May 2019 by Nina Galnbek
I had a great experience with MadaLuxe Vault online purchase. Watch was too big for me and I asked for a return, free label was sent the same day and refund issued the same day my item arrived back to them. I purchased another watch. Quality is good, delivery fast and very responsive customer service.
May 2019 by Paola A.
This place has the worst customer service EVER..Walked in to the store (5/3/19 at about 6:40PM) and the two young ladies at the door were talking and laughing..Didn't greet us and totally disregarded our presence..Was looking to buy a purse but I will take my business elsewhere..Do not bother buying here..They do not care about the customer..You are better off shopping at South Coast Plaza in Costa Mesa, a lot more inviting.
April 2019 by Dina Nassief
I wanted to try this store, they have nice varieties of designers items but they are still overpriced. They had extra 20% off Alexander McQueen wallet on chain but even after that discount it was higher in price than in Nordstrom rack and the outlet boutique in desert hills. I showed it on NR app to the lady who works in the store and she offered to try to price match it after talking to the manager, then I checked another YSL purse to find it also more expensive than the outlet boutique . So I just left the store as I felt that it was not a good bargain purchasing from it !!
April 2019 by Erik Ramirez
Came here earlier today. Can you believe they tried to sell me a display item at the price of a new item? Why would I pay full price for a display item? That makes no sense at all. If you're out of stock... Do t display the item and if really in need to sell the display item... Sell it at a discounted rate at least. Please feel free to message me if you believe my claim is fraudulent