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November 2023 by Patrick McKelvey
It was a great experience for being my first time at a Red Wing store. As soon as I walked in the store I was greeted and a sales representative walked up immediately and offered to help me find exactly what I was looking for. Once we found the right boot, the sales rep took me over to have my feet 3D scanned for not only the proper boot size but also my arch and other important information about my feet to determine what the proper boot size and right insoles were needed to give me the proper support and stability I was always looking for in a work boot. I greatly appreciate all the help and information I received at Red Wing. It was a great experience and I definitely will be recommending Red Wings to all my coworkers. Thanks again my feet have never felt better after a 13 hour shift. Thanks again Red Wing Shoes
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November 2023 by Celia Cervantes (CRVNTS)
Customer service was great. Very helpful.
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November 2023 by junior lopez
I was able to take my time with no pressure of any kind. To allow me to go thru the whole collection and feel and read their specs of water proof electrical rated steel toe and boa plus the puncture resistant with no slip. I was able to leave very satisfied.
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September 2023 by Chris Martin
Very helpful staff in dialing in the perfect boot size.
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August 2023 by Vic Tor
First time here, employees seemed willing to help and knowledgeable. Unlucky for me the manager "helped" me. He didn't care about the experience and service for me. Felt like he was in his own world. At the end I walked out and went elsewhere due to the managers none caring attitude. He seemed not to care about selling another pair of boots or gaining a new customer. I think if your going to get 200-300$ premium boots the Manager should treat customers better. To be fair the workers around seemed prompt and eager to help other customers as they came in.
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August 2023 by Jason Smart
Boots are comfortable and at a good price. No need to increase the price
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July 2023 by jeffrey bradford
Had a hard time finding the right size but the Redwing associate was very helpful and found a pair of boots that fit my size and style.
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June 2023 by Brett McDaniel
The mobile truck was brought to our location at work. The guys had everything prepared before the call time so that was nice. I was able to find what I wanted easily. The computer kept losing internet so transactions took way too long for a couple of guys. There was about 12 of us at a time.
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June 2023 by jaime suarez
Very rude costumer service guy didn’t bother to look for extra laces since I don’t like the ones the iron rangers comes also I wasPut the fire shoe on when the employee ask me if I was ready to pay just rude
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June 2023 by Sebastian W
Thank you George for the great customer service
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April 2023 by Manny Cevallos
Great products, extremely high quality, excellent customer service ?
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March 2023 by John P.
When I bought a pair of Red Wing boots at the Fredericksburg, VA, I was told that part of their commitment and guarantee was to bring them in for a free cleaning, oiling, and new laces. I brought them in and was told that I had to clean them first. I explained what I was told when I bought and the salesman said they didn't do that anymore, but he would oil them if I cleaned them. They weren't really very dirty. He then wanted to sell me a cleaning kit. One of the reasons I bought these high priced boots was their after service promise. If I have to clean them first, I can certainly oil them myself. I complained to corporate but they said their "business needs have changed". What a crock. My consumer needs have now changed and I will never buy from Red Wing again. In addition, the appearance of the salesman I talked to looked disheveled, unkept, unshaven, and unprofessional. I guess that's Red Wing's new business model.
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February 2023 by Nata Gonzalez
Bad experience,Bad customer service the cashier Manuel was not friendly looked like he didn’t like his job really rude we tried to add a coupon to the purchase he answered really blunt we don’t accept that he didn’t even bother to look at the coupon
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January 2023 by Kavin K.
Very bad customer serviceEmployees are very careless about the customers After first visit, you don't feel to go back that store
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January 2023 by Jerkytown
Staff is very helpful, knowledgeable, and friendly. Shoes are pricey, but my company pays for them, thank God. My last pair went beyond a year and don't even look too bad for working outdoors.