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October 2021 by Rosie Gutierrez
Great service, excellent help as I needed, very courteous employees, first T-Mobile I'm actually satisfied in the service given to me personally....
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August 2021 by Carmen Doop
That the member Jessica took my phone to the back and had it for 20 min and I asked other member to go back there and she came out and said she couldn't help... Did nothing but tell me I have to fix it my self... Such a bad time .she wasted my time, call t mobile ,waited 19 minutes..no answer
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July 2021 by Allan Martir
Alex helped us get answers to our questions. And also helped us upgrade a phone line with a new 5G smartphone with a great price ?. Thank you so much for all the help man ! .
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April 2021 by Maritza Castellanos
the people that work there are really nice and helpful...and they give free nice things like this bag?
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March 2021 by Chris Gonzalez
This T-Mobile store was very clean and easy to find. Great customer service and friendly smiles. This experience was great thanks to Kevin.
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February 2021 by Mary Patlan
My experience at this store was great thanks to Kevin. Super bubbly and helpful!
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February 2021 by Julio S.
Where to begin I walked in This T-Mobile store very upset for a refund that I had not received yet after three weeks then this lady representative which was the assistant manager name Marie approached me And upon me explaining to her my situation she already knew how to help me and how to give me the best experience. She walked me through the process and made me understand clearly what was going on she did spend some of her time on hold so she Would be able to help me in the best way she seems to be very professional and very helpful towards her clients if it wasn't for this person I was ready to terminate my professional business with this company but thank God she was here. Thank you once again Miss Marie For making this bad experience with a great one..
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January 2021 by Salvador Gonzalez
I just wanted to take the time and say Kevin was amazing I’ve been with T-Mobile for 10 years and this is one of the best experience I’ve ever had. I was getting ready to switch but Kevin changed that thank you again !!!! I love my new iPhone !!!
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December 2020 by Louis Castaneda
I needed to get my kids two new phones so I Decided to go inside a T-Mobile store and check them out. I was Approached by member they took my information and then later I was called up. The T-Mobile member that help me out his name was Kenneth. Kenneth was very professional and also had great patience explaining my different options for these phones. The shopping experience was great(And believe me I’m not the type to write a review good or bad) but I feel like he went the extra mile.So if you’re in the area ask for Kenneth at the commerce location.
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December 2020 by Kimberly Morales
My favorite location thus far! I will drive out of my way just to get the customer service Gloria offers. She’s great and patient. What made me most comfortable was hearing ask other customers to respect the safety guidelines during this pandemic. I hope you see this Gloria! Thank you ✨
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December 2020 by Pablo Segura
I mainly go to the T-Mobile across the street, but decided to check in here after running some errands at Target. Received excellent customer service from Kevin. He was very bubbly and helpful!
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November 2020 by Stephanie J.
I came here on the weekend the iPhone 12 released so it was pretty busy but fast. I waiting about 5 minuets to get seen. I had an iPhone X so the 12 was kinda a big upgrade so I had a lot to ask. Abraham helped me out and was very helpful! He answered all my questions and made sure I was happy with my purchase. He reviewed all my plan options and let me know about the insurance prices for the phone and offered me accessories for my phone. I purchased a case for it because well why not and I love it! He was very kind and patient and made sure that I was 100% satisfied. The manager was helpful as well. My old phone company was not giving me the correct information to transfer over to T-Mobile but Abraham and the manager figured it out. I am so Happy with T-Mobile and the workers here they are so nice! Come here for all your phone needs! Don't let the location surroundings discourage you, come inside and you will see. Thanks Abraham. 10/10 recommend.
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September 2020 by Josephine P.
So I went to pay a bill, MAYBE even upgrade, but I couldn't believe how many employees there was yesterday that didn't even bother to help us out. We were waiting in line and none of the 6 people that were standing in front of the door bothered to ASK OR HELP! I literally stood in that "line" for 10mins then decided to ask one of them to help. I remember when I worked for T-mobile, every person that came through that door, I asked how I could help them. Why get paid hourly when you could get paid hourly plus more...the sprint girls were always on it . These ones just stand around.
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September 2020 by Annette M.
I went into this store for help after going to the location in Placentia. I was really unhappy with the phone I got. It was acting up and seemed like it was a defective phone. The company still wanted to charge me a restocking fee even though the phone was defective. The Placentia store was no help and kept making it obvious they did not want me to go back to them. The corporate gave me the restocking fee as credit and told me to go to this location. I went late on Friday night and they helped me even though they were having issues with the phone I was trying get. Even went so far as to stay almost an hour after the store closed to help me. They were super nice and friendly. The manager and the tech Jessica who helped me were awesome. I wish I remembered the name of the manager. She deserves props as well. Thank you so much. Love my new phone and I feel much better about staying with the company.
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June 2020 by Luis M.
Immediately as I walked Abraham ordaz helped and he was so helpful kind thoroughly answered all my questions with ease. Wonderful kind young man recommended 10/10
