September 2021 by Metin A.
Unprofessional and shameless. Don't trust this branch of Avis Rental/ H68,1989 Harbor Boulevard, Costa Mesa. I book car for one day and drop off at LAX airport.They try to give me a broken accidentel car - i ask then to be upgraded and paye the difference - they refused, they say we don't have a free car. I told him - yes but I see the parking is full with cars and you close your office after 20 min and I don't think they are booked all - so, his answers was that only this broken car can go to LAX. I really didn't have choice - do not miss my flight. After 20 feet driving the car at the parking - I hurt that the axel make crazy noice - I stop the car and ask them about this problem - they tell me to go to change the car at the SNA airport - I refuse to do that - I didn't feel safe to drive the car... in this condition. When I go to inside to cancel and sign the paper - he, insulting me if i can live 1 day with out 60$ - the time that they rembourse me!!! I say him that my life is more then 60$ - in the end is all about the safety of the costumers and everyone else. I think I can live one day without 60$ - but for sure not with this broken car. Stay away from this rude self called business owner Working Sunday and unhappy / I'm sure that is more then 60$....
September 2021 by Gilbert Galindo
Horrible service. That’s all you need to know.
August 2021 by Michael Habib
Got an upgrade & very fast & friendly service...
August 2021 by Mountain Springs Landscaping Inc
We reserved a car and went to pick it up and they said there are no cars available and told me to go walk to another car rental down the street. So if you want to waist a bunch of time rent from here.
June 2021 by Angie N.
I have to give a good review for the service Joe gave me today. So courteous and prompt.
June 2021 by Charlotte Craig
Rented a car and when I got there to pick it up they said sorry we don’t have any cars available and you will need to make a new reservation some where else. Super inconvenient to drive all the way there. Why did they accept my reservation in the first place. They should have called instead of allowing me to waste my time and gas to get there. Really disappointed with budget.
May 2021 by Dan Garwynn M
Smooth rental and return process.
May 2021 by Mike Bradley
March 2021 by Glenn F.
Untrustworthy. THEY DO NOT HONOR THEIR OWN RESERVATIONS. "Sorry we don't have a car". Leaving us stranded 1200 miles from home. Employees don't care - "I just work here" When dissatisfaction expressed, employee said "I've heard that 100 times" which indicates that this is a regular occurrence. No effort to help us find another car or alternative. Just "tough luck" attitude. Terrible way to treat customers. No good at all. If you choose to make a reservation here, know they might or might not have a car.
February 2021 by Antonio Lopez
I am very happy and satisfied, every single time that I rented a car at this location they treat me very well very very good customer service, thank you so much for everything.
January 2021 by J S
Very nice gal working here
December 2020 by Aubrey L.
This stupid place is a Fk scam, and their employees are very rude and less trained, they gave the wrong information and business hours which caused us huge inconvenience but refused to admit it. All they want is to rip you off and always tell you to book online even we already there in person becuz they want you to make it look like it's you make the decision not them. This shitty place better go collapse soon and the woman who works there but rude and stupid as hell better go F yourself.
December 2020 by Michael Taylor
Good experience in past, but when the truck you reserve online is not available because someone kept it extra time and Budget does not notify you before driving all the way there, its a hassle.
December 2020 by Nicholas M.
Outstanding service by Moral and Joe. They made my rental experience simple and quick, with great communication and customer service skills. Thank you!
October 2020 by Aaron Hammons
It's avis not budget. Lol. They are the best in service. Super clean and helpful. I always go here.