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March 2024 by Julio V.
I was going to get this place one star but at least it's clean and smells good. Tried picking up a rental that was made for me by Mercury insurance and was denied by Kyle on some made up company policy. Do you know how I know it was made up? I called two enterprises in a row and the employees there, told me that was incorrect. Per every other enterprise location: yes we can release a large vehicle to you if the insurance is covering the entire bill, with a debit card Per Kyle : The exact opposite Something ain't right here I contacted Hertz down the street. They're gonna take care of me.
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March 2024 by Chris B.
I rented a compact SUV last week. They gave me a Kia Soul. I'm really happy with the Kyle's customer service, the accommodations, and the car was great too. I'll continue to rent from this location, because I know the team here is good. Thank you!
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February 2024 by Teresa Caspary
Excellent customer service, great car and the staff is so friendly it’s the reason I choose Enterprise.
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January 2024 by Karen L.
I had to drop off my car at the auto body shop and insurance arranged for my rental to be at Enterprise. The process was so simple. By the time I was done dropping off my car, Emily was already outside waiting to drive me back to Enterprise to pick up my rental. She was so sweet, informative, and professional. She made the car ride very fun and even sold me on renting the minivan! Thanks again, Emily! We had a blast with the suggestion you made If I ever need a rental again, I'd come back to this location.
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January 2024 by Jaclyn S.
Enterprise Rent a car on Harbor and Bay is great! Picked us up from caliber collision. Our driver was amazing knowledgeable and was fast. Turns out Brandon Shuki is the manager. He hooked us up with quite a deal. Same car I drive. Mercedes GLE what I drive! However I just left the lot and need to return as my tire light went on it's says it at 17. Not their fault. And wow! Again he did us good! A Range Rover baby! And got it covered by my awesome insurance!
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December 2023 by Kimberly I.
I love this location!!! This was about my 10th time using this location. They have always been so kind and courteous. I came in the day before Thanksgiving to pick up my SUV. The representative was so polite and friendly, he showed me the car and made sure I knew how to work everything even wished me a Happy Thanksgiving and a good drive up North, on my way out. I will definetly continue to use this location:)
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October 2023 by Puth T.
Poor customer service, I made a reservation for car pick up at 4pm, when I arrived the store. They needed to bring car from other store, and have it cleaned, so I have been waiting for 2hours for the car. Just waste me a lot of time
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September 2023 by Dee Dee Nolley
Very nice people here and super helpful! Thank you for the great service!
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September 2023 by Carlos Gutierrez
It was great! Friendly staff! Made it easy to rent a car.
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September 2023 by Bryan Hernandez
Everyone here was friendly and professional. Loved their team and will be recommending friends and family. Thank you guys.
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August 2023 by Chris A.
Jacob the assistant manager was extremely kind & helpful. He went above & beyond to assist me with a confusing matter when returning the vehicle. Best customer service I've experienced in a long time! A+
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July 2023 by Robert Friedmann
Everyone is always so polite and they have a nice selection of cars.
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July 2023 by Sy Singhal
I reacived excellent customer service from your professional and couteous staff at the 2036 Harbor Bl., Costa Mesa, CA location.
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May 2023 by scienz chic
Always the best! I've used this local Enterprise for a number of years and it's always been a good experience in every category. The cars have been great, the service has been great, and they're always been there to help. They've always given me decent rental rates and decent rentals. I have no complaints only positive experiences with this local enterprise.
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April 2023 by Jim Schaffer
Excellent customer service. Nice cars. Tight lot though.
