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February 2024 by Jennifer S.
I've rented from this location twice now and both times have been exceptional, thanks to the great customer service from Josh and Asia. They were both super accommodating for our rental, helping secure us the specific vehicle needed for our trip. It ended up being an amazing car that we fell in love with! Thanks to them both for setting us up for a great trip + being so kind and helpful along the way. Rental cars can definitely be a hit or a miss, but the two we've gotten from here have been clean+tidy, relatively new and had no issues when driving long distances. Would totally recommend this location because the people there seem to really care about their customers and their experience. Thanks again!
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February 2024 by Kyle Segal
This place is run by scam artists who will try to make every dollar they can off you when you return your car if you don’t purchase their added protection.Long story short, I rented a Kia Forte here for 3 weeks while my car was in the shop. Having to park the car outside, I noticed when I returned it there was a small dent in the front bumper and a scratch on the back of the car.When I returned the car, I told the assistant manger Matt about both things and he say it wasn’t a big deal at all and looked very minor. Those were the only things they took pictures of. I left Enterprise and they said it might be a small bill for the scratches but nothing else.Flash forward 2 months and this location sent me a bill for over $4000 in damages !! They included random items all over the bill including trying to make me pay for 3 tires that were in the same exact condition I drove off with them on. I wasn’t expecting a bill past $700 max.This greedy enterprise location will try to milk every dollar they can out of you and will try to blame you for every single spect on the car. I opened an appeal and was told a manager would investigate but never ever heard back from anyone.Stay far away from this place, they will try to screw you over in every way they can. I’m still trying to contact management here and have had nobody respond. It should be illegal to lie about the damages on a returned car and no wonder this company is F rated on better business bureau
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December 2023 by Jasmine Diaz
Great customer service! We worked with the manager directly during pick up and drop off and he was extremely helpful in answering questions I had and setting us up with a rental ASAP.
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November 2023 by CAROL VOOGHT
Vehicle windows dirty. LONG wait to check-in and aquire vehicle. VERY short on staff (2 people)!Vehicle steering wheel has metal covering over plastic support bars where the metal is peeling off and I cut my palm and finger on the peeling metal. ?
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November 2023 by seyed Ghoraishi
Treat the customers with respect and good attitude. Car had more than I expected but in good shape.
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October 2023 by Susan C.
Always Great customer service, nice selection of cars, convenient location. I would definitely recommend
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October 2023 by Gunnar J.
This location the staff was not engaging or helpful Service was awful and somewhat rude ... The car they tried to give me was filthy inside and out... I even waited for them to clean it but it was filthy... I refused it and they offered me nothing else so I left ... I rent from enterprise often but will avail this place for sure ... Good luck !
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September 2023 by Anubha Bhadauria
Really good experience renting from here several times. Manny(Branch Manager) and Matt(Assistant Branch Manager) are extremely accommodating and made the whole thing super easy and fun!
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August 2023 by jose alvarez
Like always great service and I will continue rent a car when I need it thank you ?
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July 2023 by Cynthia S.
Had rental GMC Terrain 7/10/23 to 7/2.0/23, from Costa Mesa Ca. Location on Harbor Blvd. And was very pleased with everyone at this location. It was necessary to extend rental add a day several times, due to unforeseen delays with my auto which was being painted. The staff was always courteous and helpful throughout the rental period. I highly recommend this location, and will happily rent from them again.
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July 2023 by Kathy Bowen
Manny was the BEST!! Best car rental experience I've ever had. Unfortunately, I totaled my car and Manny made a difficult situation easier. Highly recommend. This will be my go to place in the future. Thanks again, Manny.
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June 2023 by Nicole T.
Excellent experience here. The employees were very friendly and efficient. They made an effort to accommodate my needs. I would highly recommend this branch. My experience was flawless.
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May 2023 by Harry Fontillas
Costa Mesa, Harbor Blvd location.Thank you Kaitlyn and Stephen for providing rental service while my vehicle was being repaired. Will definitely use Enterprise for future rentals.
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March 2023 by Roberto Alcaro (ITA80Y)
The entire team here are always so welcoming and helpful. They always do their best to find a vehicle that meets our needs even when it’s last minute. Always feel valued and appreciated, it’s my my preferred Enterprise location.
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January 2023 by Awesome DAD Forever
My family and I were one of many who had canceled flights. It’s been a nightmare! But we needed to secure a rental car just in case. After all the people we had to deal with from airlines, airport staff, hotel staff, restaurants, Jason and his team seemed to be the only compassionate people we’ve encountered thus far. So, thanks for making everything smooth and for being so professional. You guys were what made everything less stressful! Thank you again!!!Definitely an unforgettable Christmas ❤️#forevercustomer
