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February 2024 by Chad Schafer
Great job grooming my dog Stella
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February 2024 by Savannah H.
This is specifically about pet smart but more of the adoption event they had going on outside on 1/27/23 I went by because I saw the event going on. I've worked with multiple adoption agencies have adopted out dogs, fostered, rescued, etc. I parked to see if any dogs could need a foster or I could post pictures of the event going on only was gonna be there for a few minutes and leave. I went to park and they where blocking one parking spot so I had to awkwardly park in the spot next to it (I drive a large truck) so I accidentally took up 2 spots (even tho they where blocking the one I was crooked in) and the lady yelled at me to move who worked the adoption event. I told her I'd only be there for 2 minutes to take some pictures and leave and she continued to yell at me to move like I get I was kinda blocking the second parking spot BUT SO WHERE THEY. I told her I just wanna take some pictures to help these dogs find a home and leave and told her I've helped a lot of pets get homes she said she didn't care and that I needed to fix my parking. For someone trying to save dogs she doesn't seem to interested at that point I got a little snappy and just left. I felt really disrespected for only SLIGHTLY parking crooked in a parking spot.
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January 2024 by Carol W.
This was the worst grooming experience my dog received from PetSmart! Completely uneven, long in some areas and down to skin in others. They couldn't follow directions. It took a 6 weeks for her to have enough growth to even it out. I talked to the manager. She was rude and defended her groomer. Again worst experience my 6 year old dog ever had. Never go back!!!
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January 2024 by Danielle Ramirez
No real complaints. Sometimes the line is long but everyone is helpful. Didn't have what I needed last time but told me when it is expected.
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January 2024 by Cristina Gogirla
The workers are very helpful providing information about products.
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January 2024 by Michelle C.
The grooming services are fantastic and also always have the best service . We have brought in our golden several times for a puppy cut, nail trim and teeth brushing - she always comes back dog show ready!
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December 2023 by Destiny H.
Bought a five dollar tube of pet toothpaste for our dogs and it was spoiled, absolutely unusable. I went to take it back and they said, unless you have the box that it came in we cannot take it back and refund your money. What kind of business is this that rips off people like this? The customer is always right. When Brad Kriser on this particular facility, it was a classy place, but now it is as low a grade as they come.
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December 2023 by Joan G.
When I complained to the older female cashier with a limp for taking so long to refund a pet gate, she said, 'It's because I don't like you'. I will never purchase anything from the Costa Mesa PetSmart again!
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December 2023 by Brittany F.
I took my little dog for their Christmas pictures and everyone was nice and everything. I had an appointment I wrote my email down and they said I'd get the photos the same day around 7. I waited and nothing so I gave it a couple days and called. The girl I spoke to was rude didn't really care and hung up as I asked a question. I called again yesterday on Wednesday and the man was much nicer asked for information and dog description. He said their photo person would be in at 1:30 they'll take a look at this for me and still nothing. My dog is pretty distinct and I described him in detail. I don't think I'm getting my photo. I wish I brought my own camera but I was too busy trying to get him to look at their camera. Pretty upset because I was excited about my little guys first Santa picture. I don't know how much more descriptive I could have been. A chihuahua terrier in a red outfit with reindeer antlers and his name written next to my name, email and phone number.
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December 2023 by Rod Jeheber
What can I say... if you need it, they have it.
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November 2023 by Jenifer Bond
Had lots of selection of pet fish. Went to show my kids all the different kids of fish for when we are ready to have a pet, they’ll come to this Petco location. African cyclid fish were what we looked at and they had a good variety.
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November 2023 by Louisa Persico
Lovely employees and they are so knowledgeable that I always leave confident in my purchases.They have fabulous dog trainers and adoption programs.In addition to all of these pieces, that make this place great, their fantastic staff all support each other and work as a team.
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November 2023 by Sholeh Moradi
This location of petsmart is a real ripoff.They charged me 30$ for picking up my dog after 1 hour they have finished her grooming. In this location they always find something to overcharge you . Also the price you f grooming is higher than other places. I never recommend this location .
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September 2023 by Franky Abrego
Valerie did an amazing job with our boy! He’s 15 years old and gets anxious during groomings, but she handled him well and took extra care around his warts and his face. Incredible service and worth every penny!
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September 2023 by Jillian Deen
Today both my doggies went to see Miguel. My dogs moved to sonoma for a year and Jensen Beach Florida a year. They had some aweful haircut experiences. Today they look like a million bucks. Thank You Miguel and Petsmart