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March 2024 by Darius T.
I had an exceptional experience with beauty and perfume expert Alberta Carbon and stylist Maral Manoukian at Saks Fifth Avenue in Costa Mesa. Alberta's professionalism and expertise in the fragrance and pheromones industry were truly remarkable. She provided me with valuable insights and educated me on how fragrances work harmoniously with my natural body oils. Her knowledge and passion for her craft were evident, and I felt well-informed and confident in my fragrance choices. Not only was Alberta incredibly knowledgeable, but her customer service was also unmatched. She went above and beyond to ensure that I had a personalized and enjoyable shopping experience. Her attention to detail and genuine care for her customers truly stood out. I would highly recommend visiting Alberta Carbon at Saks Fifth Avenue if you are looking for a beauty and perfume expert who is not only professional and knowledgeable but also provides exceptional customer service. Additionally, Maral Manoukian was fantastic in assisting me during the checkout process. She made sure that I received all the discounts available as a Saks First Cardmember. Their combined expertise and dedication made my visit truly memorable.
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January 2024 by Ginger E.
The store opened their doors five minutes late. I don't think that's professional especially when you have waiting customers who don't have time to waste. Online order returns must be processed upstairs and there's always long lines and the service in that department is not kind or courteous. Saks is still my favorite store but I really feel strongly that these issues need to be addressed.
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January 2024 by Jason Perkins
Tried to shop on New Year's Eve. Holiday hours painted on door said open 11am-5pm. At 11:30 after some customers knocked on the door an employee claiming to be manager said the store opened at 12. She was directed to the holiday hours sign and seemed quite confused. There's an obvious leadership problem at this store and the hours painted on the door can't be trusted. Call before going. The operation of the store leaves a lot to be desired.
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January 2024 by Kal cali1
It is impossible to find parking space
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January 2024 by Di B.
I wish I could give 0 star! Very disappointed! I purchased a pair of heels for my wedding. I was kinda in a rush since the wedding is next month but I still cannot find one that I like. I waited for a week for it to come, but you guys sent me a completely different one, and the one that I ordered was sold out I couldn't purchase it again. I talked to the customer service, one of the guy said he already left a note and I should be good to do the return. Then I went to the store in South Coast Plaza to do the return. As I approached to the front desk a lady stared at me and said "Do you see people in front of you?" while she could've said "The line is on your left". Then as she doing the return, she asked if I got the wrong item, I said yes. She said the policy has changed and I have to call the customer service to get a case number, or I can send it directly back to them. The lady on the phone was really nice tho, she made it fast and gave me my case number, then I went back to the lady at the store. She asked me for the order number and the case number, I showed it to her, then she raised her voice at me: "Could you just read it to me!" like it's my responsibility ?!? Is that how I should be treated? I spent money then gotta take my time drove all the way to the store to fix the mistake that I did not make, and that's how she treated me? Saks 5th has many quality items with good prices but I will never want to shop here again!!!
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January 2024 by HelloKittyLover K.
Long queue to return things on Tues 1:30 pm. Only one person. Managed didn't try to shift other staff over
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January 2024 by Jason P.
On New Year's Eve the sign on the door said holiday hours were 11am-5pm. Doors were locked at 1130 but employees were seen inside. One came to the door. Said she was a manager of some department (hard to hear through the glass and in the rain) and said they opened at 12. She seemed confused by the sign painted (meaning designed, approved, and installed) on the door saying they opened at 11. She said she didn't have the store manager's info for customers to contact regarding the store's customer service failure. This store has operational problems and I don't recommend shopping there. You'll have to guess their hours since the door signs aren't accurate. You'll have to figure out who's in charge since even on duty managers don't seem to know or don't want to share. Hard to believe that by New Year's Eve not a single employee noticed the error (despite the dozens on duty inside as seen through the locked doors) before then and arranged for a correction. It's obviously poorly managed.
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December 2023 by Micaela C.
I frequent this location and today was the first time I was uncomfortable. I approached Dianne in the women's department and shared that I'd like to complete an exchange with two pants I was holding. We exchanged unpleasantries to where I even asked if someone else was available to help. No one was, so we were stuck with each other. I will continue going to Saks, as I love the store and have been given great service all the times before. But I no longer wish to visit the women's department in an effort to avoid this lady.
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December 2023 by Yelp R.
I'm writing to rave about Miuki (I'm not sure how to spell her name) but she was working in the returns department when I was there but is generally assigned to the jewelry department. She was so kind, patient, and knowledgeable on assisting me with my returns. She gave me important and valuable information on how to handle future, specific returns. Thank you!
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December 2023 by Angie K.
Never a good selection. Some employees are nice, but it's an awful store with how you are usually ignored by sales assocoates. Standing in line for online returns takes an hour with 4 people in line. I'm not kidding, on a weeknight this happens. Saks has terrible online return policies. Why can't I return my merchandise at any register?? Now I don't want to shop at Saks online either.
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December 2023 by Anne H.
Most selections from shoes, gowns, jewelry to contemporary wear are outdated and overpriced. Service was mediocre. A lot of times you see stained, torn or smelly clothes and expensive gowns on the racks for sale. There's no business even on weekends. Most people buy and return.
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November 2023 by john p.
Beware! Terrible customer service and returned policy. Bought chocolate item online. They shipped wrong item. I called to inform them. Was put on hold for 1 hr. After 1 hr they say they will contact me via email. Got an email after 2 weeks saying they won't refund me . Can you believed it . They sent me a wrong item that's worth $30 and the right item was $100 and they won't even give me my item nor refund me the purchased . Called American Express and they handled it within 2 mins !
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November 2023 by Jeremy Littlefield
Bought a cute sweater here
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November 2023 by Food View
Nothing special
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November 2023 by Young Choi
Business hour on google is wrong. Pls update it. I waited one hour