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July 2023 by Michelle O.
I am a regular customer at this location. The staff is amazing!The very best personal service from these ladies. It is definitely my favorite store. Always so helpful and they make you feel you are truly special
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July 2023 by Paolo Pizzi
It's a good store for women whose hair isn't blue and pink... :) Kinda like Ann Taylor. Prices are a tad high for what you get, but there are often discounts that make their products more affordable, especially in this less-than-stellar economy.
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February 2023 by Bridget Moody
Popped in for some last minute travels items and Karen was amazing to work with! She helped me find the perfect few outfits and was so kind. I’ll definitely be back to shop this store and book and appointment with her!
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November 2022 by Patrick
They spray perfume into the store and all their products smell like perfume. My entire clothes I wore into the store smelled like perfume and I was only in there for 5 minutes. This is the second time this happened to me so it’s way more than a coincidence. Why do that? It won’t come off easily in the wash, it gives me an instant migraine. Would never shop there again. $200 sweaters made out of pure polyester- minimum viable product total rip off awful ugly clothes. They have completely lost control of their brand.
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November 2022 by Michelle Stevens
Hi.I have ordered many items through out the years online from Talbots , the first time I tried to return a dress that was the wrong size i went to the store at 333 bear st Costa Mesa across from south coast plazas I was told that they have a strict 60 day return policy. I explained to the manager. That I bought the dress in July for a trip. And it was the wrong size. While I was away I got a phone call that my mom had fallen down and broke her hip. I came back home and had been going to hospitals and rehabs with my mom since July after her hip surgery she caught COVID in the hospital. she had one incident after another and I couldn’t think of anything else during that time my mom just passed away at the end of September. Even though the dress had all the tags on it and was never worn. And I explained in great detail why I went beyond the 60 days . The manager , I didn’t get her name she is A black lady had no compassion or interest at all refused to return the dress I’m very disappointed in this store
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October 2022 by Lupe B.
This is the absolute worst store I've ever shopped at!!! Stephania the clerk should find another job! The customer service is awful especially if you are a woman of color. I was treated so poorly.. Little do they know that i have a PhD. They treated me like a peasant and talked down to me. I will be closing my credit card down and will never shop at this store again. The sales clerk should be ashamed of herself and so should this company! You do not accept or respect diversity .I will definitely share my experience with other women of color who should avoid this store .
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August 2022 by Amy J.
No customer service at all. I went in with a friend this past weekend walked out empty handed. The elderly blond employee in the plus size section couldn't be bothered to even look at us. There was no greeting or offer of assistance. Another customer came in and she quickly directed her to the other side, her voice was dripping with distaste informing her that this was a big section and she wouldn't fond anything here. Thanks for making me feel awesome Talbots!
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June 2022 by L. A.
Friendly employees and a good choice. Always ☀️✅?
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May 2022 by Helen Y.
I went in the buy a cardigan for my mother in law. As I seen in other comments, the employees were really snobbish and tried their best to avoid eye contact. When I asked for help they either avoided me or had a attitude. Even my husband said let's just leave! I walked out with vey bad taste in my mouth. I don think I will ever shop here in future.
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April 2022 by Patty Poynter
Very pleased with personal contact with staff. Very helpful personal. Tried on clothes which was helpful. Returned online order with no no problem.
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December 2021 by Mario Arteaga
Very good choices...
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September 2021 by et yoshi
Nice quality, conservative, classic style women's clothes, including a petite section. Friendly, helpful staff. A little pricey, but sale items available.
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September 2020 by John Noland
My wife loves this place.
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March 2020 by Nicole N.
This is a review of an experience during the Christmas season. Went in with a $16 credit and was told that they would not honor it. How is that possible? They don't honor a credit from a previous return?? The unfortunate thing for Talbot's is that I am a working woman in my 40s and actually like their clothes. I refuse to spend my money at a place that doesn't honor a credit so they lost a valuable customer for a reason that I've never heard of ever! Going to Nordstrom...
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December 2019 by Irene I.
I loves Talbot and has been a loyal customer for many years.Unfortunately, I couldn't find the item online this year. So, I called the branch at South Coast,the sales ladies were so nice at Talbot, especially Diane and Sam, they helped me located the item I was looking for, and I purchased through the phone with ease. Great Service!