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November 2023 by Doug T.
Made an offer that was accepted over the phone, We had a buyback offer from Ford and were using this money to buy another vehicle. Went in to finalize the deal. Overheard the leasing manager telling the sales managers this was more trouble than it was worth. The he came out and lied to me telling me that my offer 500.00 less than advertised and they were losing money. Totally wasted my time
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November 2023 by Alex Iskenderian
Best car buying experience ever. I lost a car in the Lahaina fires on August 8 and they helped me to the fullest. Need a few things done with the truck as well as arranging shipping to Maui and they did it all. I’ve bought nearly 20 cars and never have I been so impressed by someone as much as Kevin. Could not recommend more. Great salesman ship and not pushy whatsoever. 5-stars all day.
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November 2023 by Tim Li
I brought my car for fixing a recall. It was fixed within 1 hour, probably less. I said yes to the valet service, and Sophia drove my car and dropped it off at my driveway! Amazing and easy! Car is fine, in and out, happy.
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November 2023 by Chaeya Robles
I've been coming to TR Ford for service since they did body work on my vehicle after an accident three years ago. Their courtesy, prices and convenient shuttle to and from my work has been awesome! This is one of the best dealerships I've ever done business with.
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November 2023 by Dombrey S.
Generally misleading buying process with sales, financing, and admin roles all working together to create confusion and misinformation. Be on your toes and check every line of every document or they'll sneak in a change at the last minute (and gloss over it instead of addressing it).
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October 2023 by Martin G.
Writing reviews is something I don't normally do, but when someone or a business goes above and beyond, I feel that taking a few moments to appreciate and give feedback is necessary. So hence my review about my car buying experience at Theodore Robins Ford in Costa Mesa California on Oct 14, 2023. After several weeks of looking for that perfect car and going to many dealerships, being disappointed and exposed to the usual sale's tactics, I went to Theodore Robins Ford and was greeted by the nicest, most helpful and non-pressuring salesman named Raffi. Raffi was not only knowledgeable about the car I was considering but also took the time to understand and respect my requirements. He was patient, accommodating, and never pushed me into a decision or pushed me to other cars that I was not interested. He allowed me the time to meticulously look at the car, test drive it and gave me the history (car fax) of the car without me asking and answered all of my questions. Raffi provided valuable insights about the car and in the end helped me make an informed choice. I could not have been any happier with my choice and purchase. The finance team at Theodore Robins Ford was also very helpful in making this purchase a great experience. They knew I did not want any aftermarket add-ons and so they respected my wishes and did not pressure me into buying any extras which I really appreciated and commend them for that experience.Even after I had bought the car, in the days following, Raffi and the Sales Management team went above and beyond to work with me to provide needed paper work in order for me to finance with my Credit Union as opposed to their dealer provide financing. Even after I had made the purchase they did not FORGET about me and continued to take care of me.From start to finish, I couldn't be happier with the exceptional service I received from my salesman Raffi, the finance team and from the sales management. Throughout the entire process, I felt like I was treated with respect, honesty, and fairness. In the future, I would definitely consider Theodore Robins Ford for my next purchase. So, if you are in the market for a new car and are dreading the hassle of the car buying process, give Theodore Robins Ford a chance and ask for Raffi. I am sure that Raffi and the Team will take care of you too. Thanks for reading and I hope this review was helpful!
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October 2023 by Luke C.
I had a great experience buying a used car from Theodore Robins last year. Price was good. Before stopping at this dealership, I had a terrible experience with another dealership that tried to sell similar car for eight thousand dollars more. Service was great. The day I bought the car, I noticed the windshield had a small crack. It was after I signed the paperwork and took ownership of the car. I didn't buy a warranty. However, the manager was responsive and fixed the problem. I'm happy with the purchase. A year later, the car is running great. They're a different breed of dealership that cares about their customers and community.
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October 2023 by DAVID
The Service Dept managed by Liz Farr is the best in the industry. It is the GOLD STANDARD! I have purchased several cars at this location and always get them serviced here. The employees are highly professional and considerate. Last week I had a problem with my Ford Focus and Liz and her phenomenal staff took care of me. I want to thank James, Edgar and Mike for assisting me. I had a complex repair and had the car back within 2 working days. They take great pride in helping customers.I highly recommend you purchase and/or service your car at this location. You will be glad you did.David W
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October 2023 by Debbie T.
I walked into the service department to see 4 guys behind their so-called desk/computer so they couldn't see me. So, I had to ask for help? And I kept walking further until a nice gentlemen named James Jackson took the time to help me. I was there to get the transmission fixed and to find out the warranty had ended, and James took the time to make some phone calls to see what he could find out for me, although no luck. He should be a role model for the others that I am sure have been there for years. I will also be sending my review to the Ford Corporate office as well.***** 5 stars for James Jackson
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October 2023 by Alleah L.
Fantastic customer service. I came in for an oil change and tire rotation ("The Works"). Doug Jezowaki assisted me with my service and Mike Rego was the designated driver for the day. Both of them were very kind and helpful. Going in, I was fully prepared to call an Uber to get back home. To my surprise, the dealership offers free drop offs and pick ups if you live locally.
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September 2023 by James B.
The sales rep jason baited and switched me on a ordered vehicle. Been trying to get my deposit back but they seem to be playing games to keep it.
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September 2023 by H HOLBERT
Arrived into the dealership totally rattled from a white knuckle trip thinking I was loosing my brakes not to mention just having my car quit in the middle of the PCH Highway. I was overwhelmed with emotion and it took me a minute to compose myself. I was traveling with my 82yr old mom from Phoenix so I had additional stress. The kindest most patient gentleman proceeded to try and extract information from me. It was determined the car was staying, he would call me the minute the tech had a diagnosis. Then he promptly and unexpectedly arranged for the shuttle to take us to our condo. No wait, they were ready to go. Mark the driver was also so kind and patient. In fact, half way back we realize we forgot the walker and he without hesitation drove back to the dealership to get it. I was called that afternoon with the required service and dang if the service tech did not find a warranty on my 10yr old car to cover the brake issue saving me nearly $800. Did I mention this was 2 days before Labor Day Weekend! So…..HUGE shout out to Everardo Pulido!!! I can not thank you enough. I also appreciated the follow up call from Ever the day after we picked up the vehicle to see if my mom and I were ok.Thank you Theodore Robins Ford for the great service as well and having employees like Ever!
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August 2023 by john s.
Theodore Robin's Ford is top notch. Just bought a F150 and couldn't be happier with price and salesman Raully. Just told Raully what we wanted and Raully walked us around the whole lot even to the back with new arrivals and found us our truck. Very knowledgeable and showed us all the features. One thing it wasn't a long drawn out process everything was streamlined including the finance process with Chris which usually at other dealers takes hours it only took Chris 20 minutes to process and they have state of the art computer system which made the process streamlined and fast.Ask for "Raully" to to buy a vehicle from Theodore Robin's you will be glad you did!
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August 2023 by Beth Nowell
Fantastic purchase experience! They gave me rebates and package extras up front, so I knew it was a great deal to start. No back and forth games like other dealerships. I would highly recommend this dealership to anyone. Rick and Chris were friendly, professional and sincere. I love my new Bronco Badlands!
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August 2023 by Melissa Brennan
I have purchased from Theodore Robins before and as always, such a great experience! Danielle Robb was the best! She was kind, honest, and so easy to work with- I highly recommend requesting Danielle if you are looking to purchase a new or pre-owned vehicle! I wish I had gone here last year when purchasing a vehicle; instead I went to a different Ford dealership and the experience was less than favorable. I wish I had not given them my money and came to Theodore Robins instead. Thank you, Danielle Robb!
