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March 2024 by Priscilla M.
I have been with Wells Fargo and had my mortgage with them. They have always taken care of me and my children. Yes sometimes you have to wait and yes they have a sign-in list it is first come first serve. Whether I waited or promptly my experience has always been positive for they always seem to deliver customer satisfaction.
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February 2024 by Prophet Tim
This branch is clean and in a good location! My only admonition is to get better and saving time for customers. It was slow getting through making a deposit!
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January 2024 by Art Martinez
Having the experience of dealing with different banks, Wells Fargo banker Marc is always willing to help and his professionalism and knowledge makes it a pleasure doing Bussines with Wells Fargo. Marc, Keep up the great job!!
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December 2023 by Juanita Mora
Always helpful and professional.
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December 2023 by Trinity S.
I've been a customer for 15+ years and I have never had an issue waiving a cashier's check fee. I get a cashier's check every 3 years or so. There's actually a review I left for the WF in Irvine ~3 years ago that you can see - I didn't even have to ask for the fee to be waived that time. This location is the only location I've experienced where they have been adamant about having no control over a $10 fee.
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July 2023 by Patrice Wolf
My sister passed away recently and I had business regarding her passing at 2 Wells Fargo branches. One in Huntington Harbor and one 2300 Harbor Blvd. in Costa Mesa. Both the HH branch and the notary public Walter Garcia-Gonzalez gave me outstanding service during this difficult time. I appreciate their help, making things go smoothly.
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July 2023 by Elena Rakova
We needed 6 months of bank statments for checking’s account. Chase bank got it done for me in two minutes. Here the office manager said to book an apartment online in advance, but he is willing to help, but it will take a long time, because statements are needed for 6 months! Although free managers are sitting, they are just talking. I've been waiting for 20 minutes! I'm very disappointed and will not go to this bank again.As a result, another manager came up and said to join the general queue again. The first manager immediately approached, talked to the second and was told to sit in the hall again to wait. I sit and wait another 15 minutes. Curious how things will end. I want to get up and leave, but I really need an extract. As a result, the first manager came up, took the ID, did everything in 3 minutes. A visit to this bank cost me an hour!
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July 2023 by Ryan Schlembach
Premier - excellent service from all the team members. Knowledge is learned but respect is and kindness is a virtue
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June 2023 by John ridgeway jr
Buisness banker Otman is useless in helping my Construction company at all. Wellsfargo is best for deposit, they provide ZERO services to anyone as a business. DO NOT WORK WITH THIS BANK IF YOU WANT ANY CUSTOMER SERVICE.
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February 2023 by Thamy Saves
terrible service. people pass in front of you. lack of respect from the bank towards the customer
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September 2022 by Nikki K.
The customer service here sucks. I came in to open an account for my daughter and deposit more money into my son's already existing account and they had a ton of employees in the cubicles with only 1 customer in that area being helped. They only had 1 teller however and so I went to talk to her, after waiting quite a while, to see if anyone was available to help me open an account.She then asked me if it had to be today, so I asked her when the next available time was and she said she couldn't help with me so wait a few windows down for her manager. I waited so long, again, just for some other lady to tell me I can't be helped until next week and to go on the app or go somewhere else. I couldn't even make the deposit into my son's account because I felt like I was shuffled away so quickly. Absolutely terrible
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September 2022 by Cameron Davis
Saturday at 11:45 am, the line is over 10 people long and they have only one teller working at the counter. There are actually two people behind the counter, but the 2nd person is standing behind the first teller (instead of opening another window). I stood in line for over 10 minutes and not even one person moved in the line...the same customer was standing at the teller for over 10 minutes. I had to leave because I couldn't spend an hour in line. By this time, the bank had closed, so I had to ask a banker to unlock the doors... she says to me, "this happens every Saturday... everyone comes in during the last 30 minutes." If you know already that this happens every Saturday, then why don't you have more people behind the counter to help?! Why don't you schedule more people towards the end of the day so that people don't have to wait an hour?! Clearly, this branch is poorly managed.
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August 2022 by Jalauddin Fazli
Tooked forever to be my turn I was still first and line they tooked forever to give me my money
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August 2022 by Linda Johnson
Only two tellers and about 25 guests waiting. Manager just walking around he needs to be helping behind the counter. What happened this branch was awesome but now not so much ?
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August 2022 by Mike Wahba
Avoid at all costs, skeleton crew, only two tellers. Highly suggest local small banks to open your business accounts. This is the only way these mega banks will learn.
