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January 2023 by christina f
There is no truck rental here. No Budget truck rental.
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March 2020 by Erin McCoy
NOT AT THIS LOCATION. We called to reserve a truck and they mentioned nothing about the location not being where it’s listed on google so we got screwed over on our moving day.
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October 2018 by AhsyanaLi
No issues, no complaints. Great service and the staff.
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May 2018 by Nino McCurley
Reserved online. Got in and the rat faced clerk said no they dont have it. Screw you guys.
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April 2018 by Jennifer P.
Reserved a truck on Thursday, for pick up Saturday. Plenty of time for planning, right? Don't waste your time!! Bait and switch and NOT RELIABLE!!! Get there at the pickup time, no one there. Pep Boys guys say he's probably helping a customer. After 10 minutes I go outside to look. He's not outside. Come back in and Pep Boys guys say call the number on the desk. I call it and the guy says, OH, no, we sent you a message we had to cancel all our trucks, we don't have any. Um... there are 2 trucks in the parking lot. No, no, we can't do it. I ask for the number to a supervisor. THEN he says, how long will you need it? I say 2-3 hours. OK, he'll come over. THEN when he finally gets there, he doesn't have the size truck I wanted, but will give me a bigger one for the same price. THEN, surprise, suddenly I have to pay more for the insurance than the truck itself!! It didn't say anything about insurance when I reserved it!! Called UHaul in Inglewood and got the rental for less and insurance for $10 instead of $42.
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April 2018 by Randi S.
Worst ever I scheduled a truck pick up at 1030 am it's now 1136 still don't have a truck they take forever worst service ever the man is rude and not helpful
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March 2018 by Patrick de Bokay
Cool and good experience...ðŸ™
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March 2018 by ZumaJay Z.
Opening hours is 8am... first person showed up 18 minutes late. I have a reservation that I made weeks ago and they don't have my truck... They have one job: rent trucks. I have people hired and scheduled and timed... they could have warned me the evening before that they didn't have anything... So I took a one way flight down here and now I need to find a new truck rental... WTF...
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November 2017 by Elizabeth S.
DO NOT DEPEND ON THIS COMPANY!!! YOU WILL REGRET IT! I reserved a truck through budget rental for my move from LA to San Diego, and they called me HALF AN HOUR before I was supposed to pick up my truck to tell me "oops, we actually don't have any trucks available within a 50 mile radius of your desired pick up location." Of course I'm in the middle of a stressful, 200 mile move where everything has to be orchestrated on a time table, and this was the last thing I needed to go wrong on a Sunday, when I have to be back at work the next day. They told me that even though I have an email confirmation that states "YOUR RESERVATION HAS BEEN CONFIRMED" in big bold letters at the top, that they never actually hold a truck for anyone (even though they had no problem taking all my credit card information.) what kind of business practice is this?! They lead people to believe they have a confirmed reservation, and then tell them that they actually never guarantee a reservation??!! Their excuse was that it "clearly states" somewhere in the really tiny fine print buried in the very bottom of their reservation email that their word is actually worthless because they never guarantee anything. I was irate... and they didn't offer me any kind of compensation or credit for my troubles. I ended up getting a uhaul truck instead. DO NOT USE THIS COMPANY! Unreliable, unprofessional scam artists.
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September 2017 by cynbail4950
Fast friendly service
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August 2017 by Damien Somerset
Expect to pay $50 for insurance on all rentals regardless of base cost or time you use the truck. Customer service is lacking #mumblemouth and expect to wait around wondering what is happening.
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July 2017 by Key Media
Worst service! We reserved 12" truck for 7/26/17 at 4:00. When we came, the guy wasn't on the place, we were waiting him for 20 minutes. He showed up after I gave him call. Filling out the paperwork took about additional 20 minutes, I tried to say that's we're hurrying, he said we can go to the other location. O_0 And because we've already spent almost 1 hour for all this, the other budget offices were closed at that time. Absolutely disrespectful service!!!
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June 2017 by Detelin Nedkov
Good and convenient rental spot, ask about the neighbors discount if you live in Culver City
