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October 2023 by Kat M.
Chauvinistic, dismissive clerk behind the register, refused to help me with the car wash that stopped working when I drove into it. I told him to come look at it since it's not working and my car still there, with a whole line of cars waiting. Refused to go. Instead took care of other customers in line. Sat there and ignored me. I asked for the supervisor and he said he is the supervisor! Sat there arguing with him if he would not come and fix the car wash, to then give me a refund. Continued to ignore me and taking other customers ahead of me! When the MAN, who was behind me in line at the car wash came in, to say the same thing, the car wash isn't working, give me my money back... his response was, "yes sir". Yes sir!!!! The woman gets ignored and has to ask for a supervisor and argue, and is told to "calm down". And the man get, "yes sir"! A thumbs up along with it. Won't be giving this business any more of my money, in case the owner has any interest in all these terrible reviews!!
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April 2023 by Susan Diane R.
Zero stars! The car wash is broken the attendant working will try to argue that it's working properly even though he can see it on the camera that it's broken ! The soap didn't come on the brush to scrub the car or the dryer! The worst attendant working this morning plus they won't refund you ! Go someone where else! Horrible!
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April 2023 by M M.
The only car wash I've been to that charges you to use the vacuum when you get a wash! A dollar for four minutes, who can vacuum their car in four minutes? There are stations close by that don't charge for vacuuming.
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March 2022 by Ken S.
DO NOT get your car washed at this location. The dryer never comes down low enough to actually blow the water and left over soap off of your car. The attendant was rude and insisted the dryer was working. He couldn't seem to understand that in addition to blowing out air, it had to come down near the hood of the car and follow the contour of the car in order to dry the car....He told me he would give me a refund and said I could never come back to that station again. I'm sure the owners are going to be happy that their ill informed attendant is driving business away from them. I have been buying my gas their for over 20 years and will probably continue to do so, but no more so-called car washes for me.
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December 2020 by Nunya B.
Listen to the bad reviews. Their car wash is trash and the guy behind the counter is rude af I left crying and my friend had to go back inside to confront the man for me and ended up getting a refund thankfully. There is a chevron car wash on Jefferson/overland that actually works and it's the same price.
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November 2020 by Lindsey N.
Like a lot people on here, I went to this gas station for a car wash and in the middle of the wash, it stopped working. I sat in the car wash for a couple minutes to see if it would start up again but it didn't and there was another car behind me that began to drive in. So I had to drive out with my car covered in soap. I went into the store to talk to the guy about it and he was super rude. He waved me off to help another customer and then kept pointing to the monitor that shows the inside of the car wash saying "see it's working it's working for this guy", well it stopped working for me. He eventually gave me a code for a new car wash which worked fine but I had to wait in a long line that wasn't there when I went in for the first wash. Overall, very annoying experience.
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November 2020 by Edward L.
I went here for a car wash in this just wound up scratching my finish all to heck and back.
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January 2020 by Randy L.
Their carwash sucks. Broke down not even halfway through. Car was covered in soap and the guy refused to give me my money back or another car wash code to come back. Gave me such an attitude. Guess he was having a bad day. Really disappointing customer service. Skip it. Too many other options.
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July 2019 by Ana S.
If I could give zero stars to this gas station I would. For some reason the car wash just stopped working when I got there after I waited and paid for it. I went in and I just said it's not working in the guy immediately starts in on me. I go to defend myself then he starts yelling at me saying I'm not going to argue with you, I'm not going to argue, I'm going to argue with a customer because the customer is always right. first, I wasn't arguing I simply said it wasn't working my car didn't get washed and if you could give me a refund. well okay so he said you did something wrong. I said okay, I'm going to explain to you I said okay. so he explained it to me and I thought that's exactly what I did I don't know what to tell you can I get a refund no I just want to be fun for the carwash I'm just going to go to the other Shell gas station where I don't have a problem ever. so can I get a refund? no, gave me another code now mind you I was only second in line when I did this and now I'm like 22 in line and I really don't have time to sit here so I'm going to lose ten bucks because of him. terrible person terrible place I will never come here again
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February 2019 by Xander A.
This place must be a shell company (no pun) because they do very little gas business and their car wash is broken half the time, overpriced, and doesn't do a good job. Sad because this place has potential. I guess all the Sony executives' premium-gas Mercedes keep it open?
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November 2018 by Mike P.
Came here for a car wash. Put in 10 dollar bill and selected the 10 dollar wash because the machine doesn't make change. Guys. It's 2018. Pull in, got soaped, then rinsed. No actual washing took place. Guy comes out, apologizes and gives me a code for a re-do. I pull back around, punch in the code, same thing happens. This is while a half dozen other cars are getting washed no problem. I come into the station and wait in a long line. Ask the guy for a refund, explain that my car was never washed. Guy tells me I did something wrong. Asks for my receipt but I explain that his broke-ass machine doesn't give receipts. He basically throws my 10 dollars at me. Guy- your car wash doesn't work. Don't add to the problem by being a j****
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November 2018 by Lori A.
I have patronized this station for years. Very friendly, organized and clean. Would drive from Inglewood to use the car wash, but a couple weeks ago I noticed that the dryer was drying less than usual. I said something to the cashier about it. Then today I went through the wash, purchased the most expensive wash, and once I came out, not only were my windows still wet, there was soap still in places and the center of the trunk of my car was still dry as if it wasn't touched at all by soap or water. I hope they fix that, but in the meantime, I'll have to pass when for a couple more bucks I can get it cleaned and vacuumed and completely dry at a full service wash.
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October 2018 by K C.
Terrible customer service. I complained about the carwash machine not working properly at the cashier. The guy was so rude. He kept saying you don't know how to use it. Excuse me? I've been using it almost 10 years since we moved in the neighborhood. It happened during the daytime on weekday.
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December 2017 by Tricia Severin H.
It's a shame but I need to give a poor review on a place I use to frequent so often. Recently there has been problems with the car washing machine to do the service requested. I've let it go several times before because of time management issues but the past two times carwash malfunctioned, I've had to complain and both times it's been the same woman behind the counter, she refuses to compensate even though there is a camera on site to witness payment and it also shows the type of car service requested. Definitely won't be coming here anymore, they don't care about loyalty and won't refund you for their car wash equipment not working properly.
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October 2017 by Tony L.
Rude cashier. When the Car wash won't take the code that was paid for, she was rude about making it right. Even if it was our fault, it is never necessary to be rude. Never coming back here again.
