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January 2021 by Leonel Cruz
Clueless
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September 2020 by Tonja W.
I rented a UHaul truck from Indio that had a sandy parking lot. That store was very helpful. We had paid for 5 blankets but there were 12 new ones in the truck which we didn't use. We were to use the truck for the move of 2 pieces of furniture to LA. We had to pay for two days which we didn't need but were willing to pay for anyway. We returned the truck this morning to the Washington St location. The clerk said the truck was dirty and charged 25 more dollars for this. We asked him to show us the dirt. There were a few dirt footprints from the desert lot in the interior of the truck. Absolutely not anything anyone would complain about at all. He said there was a spill in the cup holder from a drink. Barely noticeable or I'd have wiped it up. So we explained that my driver's dad has had several UHaul stores for 50 years. My driver told the clerk that he realized the stores are not getting reimbursed for the demand that each store must Covid 19 sterilize each truck and that we felt badly for that, but it seemed they were trying to get 25 more dollars from us to help them with this expense. However, this truck was not dirty. The store clerk didn't care. We called the company to complain. They said we would get an email from the store. I got it. It gave me my reference number for the extra charges. That's all. So DO NOT USE THIS STORE. And I would think twice about using UHaul period at this time. It was 178 dollars counting insurance plus 25 dollars for a bogus charge and only needed the truck for 6 hours but had to pay for two days plus this craziness. BUYER BEWARE!
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May 2020 by Shonali S.
The owner is a giant a******* I feel sorry for his employees that have to answer to that ball of aggression.
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March 2020 by Katie Serevicz
I wish I could give this place 0/5 stars. The worst customer service I have ever experienced. Don’t waste your time going to this location.
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January 2020 by abdul
Rented uhauls many locations before, but this locations is the best in my opinion
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January 2020 by Shiva Kumar
Very bad customer service.
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July 2019 by Sophia R.
So I called this morning and got hung up on. All I had was a question on rentals. Who ever answered the phone was rude. Said no. And hung up. No other offers were made in regards to rentals. So I called back. And he was even worse. If I could give this place no stars I would. Culver City people. Just take the drive to Santa Monica. Great place. Friendly people. Great service.
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May 2019 by Mouslim C.
Would definitely recommend this location. After a horrible online experience with U-Haul we decided to call this location to ask if they could keep open for us to come pick up a truck. When we asked, the owner without hesitation said yes and kept the store open for 20mins extra ON A FRIDAY! Everyone is eager to go straight home on a Friday, so we really appreciated the kindness and generosity of the owners.
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February 2019 by Miki H.
Super easy transaction to rent uhaul truck or van at this location. It's a small auto shop that is running uhaul rental also. I reserved it online and choose to do mobile rental but ended up just going inside of the office to do rental. Since this location isn't the uhaul office, no line, no hassles. Super fast and easy. Took probably 5 min in and out. Only reason I put 4 star was that when I went to rerun their van, it was bit confusing to who handles uhaul rental at the location. One of the guy who was sitting in the shop told me "I have nothing to do with uhaul" and didn't help me at all to who to talk.... but the guy who handles the uhaul rental (I don't remember his name :() was really nice. Because of the easy and fast rental at this place, I will use it again for sure.
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May 2018 by laura b.
Dmitri is a crook. My boyfriend returned the truck and Dmitri did the walk around and said everything was fine and he was good to go. Because my boyfriend is a truck driver for commercials he rents trucks all the time and knows how to return a clean truck. When i got the receipt emailed to me there was an additional $25 charge for "cleaning" fee. When I called to inquire he was rude, didn't let me talk and hung up on me. Since when am I supposed to take a rental to a car wash before returning it? He then texted me pictures of the outside of the truck on my cell phone!!! The guy is dishonest and very rude! The district manager of UHaul representative called me after I complained and refunded the charge. The man who called was very nice and accommodating and apologized for this happening to me. I will rent from UHaul again, but not at this location.
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March 2018 by Vivian V.
This place is dirty and crooked! Booked a U-Haul at another location but was UNFORTUNATELY assigned to this scam of a place for pick up. First they over charged for the rental saying it included all taxes. They never sent a receipt via email like they said they would. Called to have the receipt sent to my email and they said they already sent it and "couldn't resend it." I've never heard that from a business before. THEN they said I "wasn't in their system" and they had the audacity to say they didn't even rent out a U-Haul to anyone this morning. Uhh WHAT!? Are you kidding me? I'm pretty damn sure we picked up a U-Haul at your place. U-Haul reservations, confirmation numbers, and charges on my card don't lie! Just because you're denying that a person came to you doesn't magically erase your poor customer service. I was furious and yes raising my voice because he was making it seem like we never even came in or rented a truck from them. And all I asked for was a RECEIPT. He said he couldn't help and to call 1800UHAUL and hung up. You better believe I filled out a formal complaint and further investigation will be happening. It's easy to see this place is dirty based off their ratings and reviews, and most of the reviews say they are SCAMMERS! And get this--the owner replies to these reviews saying "we don't even have you in our system." Or that the customers are "probably confusing them with another auto shop." Pathetic. These reviews don't lie. Stay away from this place unless you want to get ripped off.
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March 2018 by Guccia G.
Very rude service. I called about renting a truck, something I have not done in over seven years, and Dimitry answered the phone. He asked me where I am going with the truck, so I let him know I am going to pick up a loveseat in Redondo Beach, and will bring the truck right back, so I would only need it for a couple hours at most. When Dimitry told me about the per mile charge, I mentioned that I do not remember there being additional mileage charges the last time I rented a truck for a few hours, because some max mileage was already included with the base price, and wondered if it was because I was going a couple cities over this time, or if there was always one, and I just did not remember. I mainly asked out of sheer curiosity. The guy got defensive, saying that they could never rent a truck out for a base price only, and went as far to say that if he had a truck, he would not rent it out for only $20, and then told me in an even more condescending tone "come on, think about it." At this point, I calmly let him know that I was just asking, and hung up on him. What a great way to deter customers, and get a complaint call to your manager. Very arrogant disposition.
