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July 2022 by Ossie Cecconello
GreT service and great inventory also customer service was also very helpful
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March 2022 by Felicia Burkley
The owner of this place was rude, wasn’t open to answering questions on the fees and when asked he raised his voice and got upset. There were a few pieces of paper in the ground of the Uhaul when I returned it (he didn’t tell me about sweeping it when I picked it up) after he got upset he angrily came over to my car when I got in it to leave and said he said he was going to charge me $25 for it. I then watched him take two sweeps of a broom and was finished with cleaning it. He was rude, unhelpful, and unprofessional. I do not recommend this place. Below is a picture of the inside of the cabin that cost me an extra $25 for him to “clean”.
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March 2022 by Abu David S. Purdom
There isn't a U haul here.
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February 2022 by George Meng
I read the reviews and told myself, hey, I just need a truck.When I picked the truck, the owner was rude and told me to go. When I started the inspect the truck, he was rule again and told me "we only check for big things.", I knew I could not take his words, so I inspected and took the picture of dashboard.Note 1: he marked the gas much more than it has in tank, so check the gas in dashboard vs his mark.I actually cleaned the truck before returning the car.When I returned the car, I would go through the app to return the car, the owner said no, he asked for the key. And tole me all set.I asked for receipt and he said the receipt has been sent to me and was rude.Later on I found out he charged the $25 cleaning fee.I used Uhaul before, this was the worst experience I had. The owner was rule all the time. When I picked the truck, he said we only look for big thing, he I returned the truck, he looked for tiny spot. What a joke..Note 2: he was not rude all the time, I saw the service he provided to a lady, he was smiling all the time. I understood. Just wonder why he was so rule to normal customers.
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December 2021 by Kyle G.
I called to find out if they install trailer hitches. The man on the phone mumbled and spoke so poorly, I asked him to repeat the price. Instead of repeating the price, he told me to hold. When he came back he asked what my question was, I asked for the price again and he said "I ALREADY told you". I said "yeah, I didn't understand you." RUDE RUDE RUDE. I won't be using them for my move.
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October 2021 by Will S
The negative reviews here aren't an accident. Dude is kinda off, acted as if I was throwing off his whole business by showing up early to ask if I could get the truck an hour later than scheduled, important to note that I was fully willing to take the truck at the original time if it presented an issue. He immediately took on an adversarial vibe saying that he was going to issue the truck to someone else if they cam within that hour. After he chilled out I signed the papers and just got the truck out of there asap. Will probably use this place again because its walking distance from my home and I can't afford to stash my car when using these trucks for work. Wasn't planning to write a review because hey, I could've had a uniquely bd experience but after reading the other customers' reviews; I guess not.Anyone who hangs every achievement they've ever been near on the wall in their lobby should be questioned.PS Will update review as business is ongoing
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September 2021 by Pika C.
I should've listened to you all. This experience was as bad as the headache we received from the man with the orange hair. Without wasting any more time on these fools, we were 1) overcharged for packing supplies, 2) yelled at and hung up on immediately after pick-up, 3) given no answers to unexplained charges, and 4) told 'idk' when asking whether we'd be charged for a later return. Get yo shiitake together brohs!
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August 2021 by James
Wow. If you’re looking for your day to be ruined this is the spot to go to. I wish I could give negative starts cause 1 star is too much for this place.The worker here, Dimitry, is one of the most unprofessional humans I’ve ever met. Called us idiots, charged us extra fees for no reason, and got our race involved in it.Absolutely, the worst experience I’ve ever had dealing with someone.To anyone reading this, there are other Uhaul places that will treat you at least like a human being. Do not, I repeat, do NOT go here.Truly not sure how this place has a license to do any kind of business.
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August 2021 by Cameron P
1 star is a compliment, Do yourself a favor and go somewhere else.I rented rented a $19.95 10ft uhaul. I used the truck for 40 min to transport a potted bush to my house. When I went to drop it off I removed my rope that was in the back.This apparently qualities in their mind as “not cleaning the truck” so he charged me $69.31 including additional charges that they don’t even know where they came from.If you try and talk to them about it they say “call Uhaul and they’ll explain it to you”.If they were at all nice then we could work it out, but then being unseasonably rude and charging me 70 dollars for a 20 dollar rental is absurd. I don’t know how they’re still in business.
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August 2021 by Jessica Tinsley
This should be a 0 star. Absolutely awful experience. The main guy working here was so rude for no reason. He charged us random extra fees and double charged us for things intentionally to be rude. This is so bad for Uhaul as a company. I would recommend not using this location ever.
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August 2021 by Sung-Woo B.
Context: UHaul switched the location of my reservation without informing me over email or text (they did leave a voicemail which I missed). I went to pick up the truck from the original location, but the middle to old-aged man at the front desk was very unhelpful when I was trying to get clarification about what happened to my reservation. I tried to show him the confirmation email, but he refused to look at it or take any responsibility, shouting 'I dont work for uhaul!' His business obviously gets some sort of cut/commission from UHaul rentals made at his location, so it was infuriating to be treated with such disrespect and attitude. Very rude man. I would definitely recommending going to a different UHaul location nearby. Stay away!
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August 2021 by Matthew M.
Got screwed over by another service on one of the busiest truck rental weekends of the year. My wife called Dmitri (whom we had worked with before) and he was able to get everything straightened out in a few hours. Saved us a fortune. Not a huge fan of U-Haul generally , but Dmitri is a gem and I wish we could take him with us to our new city. I strongly suggest you call him directly if your move takes you anywhere near Culver City.
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July 2021 by jacob c.
The owner is an a******* he threatened me after I asked why he was charging me extra and cancelled my rental. Very unprofessional, would not recommend.
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June 2021 by vignesh S
If you get a chance dont go herenot a friendly place
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February 2021 by Plamen Meshkov
Awful customer service, very dirty place, have been charged for fuel, after I filled in 2 gal for 15 miles.