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March 2024 by Michael Martin
Went to this location Saturday to ship. The only person there was an autistic employee or a serious doped up one. He could hardly type and kept asking the same question to the lady in front of me. She was frustrated and the people behind me as well. Watching this employee struggle for 15-20 minutes, I decide to race over to the Stevens Creek location. They were able to help me. A supervisor needs to be present with this lone employee. Don’t go here unless you have 30-60 minutes to ship. Not me.
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February 2024 by Janani Venkataraman
Terrible experience today while attempting to FedEx an important package. The staff who was assisting was slow but helpful- it was clear that he was struggling to complete the task successfully which was still understandable, however the other staff member (a lady) was simply observing without offering any kind of assistance or support. It was clear that she wanted her colleague to struggle and the customer to be disappointed. After waiting 30 minutes for a simple FedEx shipment I decided to leave without completing my order. Highly disappointed with the lack of empathy and care for their own colleagues and in turn for their customers. Safe to say I’ll be sharing my experience with everyone I know.
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December 2023 by Tracie Carbone
This is my go to location for shipping. Staff are always helpful and polite. I gave 4 stars instead of 5 because they do often seem short-staffed and there is often a wait because of that.
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October 2023 by Laurent Daniela Susa Valencia
I went to this place to print some photos for a gift. They were serving someone else so just wait it was 5:50 and the person at the register made a “joke” that I should help them clean for coming in at that time. When they finally decided to assist me, they told me that they did not provide that photo printing service there. When I left, the clients who were there told me maybe they heard your accent and just didn't want to serve you because they do provide that service here. Totally discriminatory! They should hire people with better human quality and less lazy!
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October 2023 by Travel Runner
Note: We are placing this review after several of the same experiences.Review: Extremely Poor Staff, passively rude they do not acknowledge customers with a polite “I will be with you etc.”! Perhaps they only hire emotionally traumatized employees, but If You Need Assistance - GO TO ANOTHER STORE… because you will WAIT, and WAIT, and WAIT, with a passively aggressive seemingly damaged staff person, for 20 to 30 minutes!! We shifted to the other excellent FedEx Stores (Santa Clara) after so many undeserved rude experiences … JUST GO TO ANOTHER STORE, NO CUSTOMER SHOULD HAVE TO ENDURE THESE POORLY MANNERED CLERKS!
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September 2023 by sdprabha
Terrible customer service....they kept us waiting forever for a quick drop off...they were busy , but didn't even seem sorry for keeping people waiting for 15 minutes
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June 2023 by Herman Ng
The worst customer service I have ever experienced. Tried to print passport photos, he said the machine will only take files in a usb drive, I paid for computer access to load the files, he then said the dimensions wouldn’t work, and attempted to charge me $21 anyway for the “digital copy”.Only when I was about to throw a fit did he let me leave. Do not come here
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April 2023 by Jocelyn G.
Very poor customer service. Huge line and nobody is trying to help customers. They are disorganized and unable to work effectively
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March 2023 by Sri P
Terrible service, gave me damaged product and refused to fix it.I went for passport pictures, they charged $15 and one of them has a scratch on it, they said I scratched while stapling, but I went home and tried it does not scratch because of that. It is their printer problem.Regardless one extra print probably will cost them $0.2, but they want to charge me $5. Greedy greedy...
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February 2023 by Tracie
This is my go to location for shipping. I’ve always had a good experience and the staff are friendly and helpful.
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January 2023 by Len M.
I was having an issue shipping some boxes and Tom (Assistant Manager) was so helpful, he was professional,patient and extremely nice during the entire process, he exemplified all of the qualities that you would hope for when dealing with an issue. he definitely turned a negative situation into a positive one. He is truly an asset to your company
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July 2022 by S T
Shout out to the manager and a young lady team member who worked on July 13 early afternoon. Took passport photos a week earlier but didn't get accepted. Went back to ask for retake. No question asked. Retook a few times to make sure they are right. No charge of course. In and out in 15 mins. Great experience.
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July 2022 by TurboStrong Lee
Went to return a package, the staff was super inefficient and almost like moving in a slow motion, and got poor attitude as well. Took me 30min for a single package return
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July 2022 by Michael Muelly
Called to check they do passport photos and was told yes. Arrived 15 minutes later just to be told never mind. Poor customer service.
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July 2022 by Ali Emre Kılmanoğlu
althought the closing time is at 6 p.m., i came at 5:56 but they didn't allow me in, and said they open early and close early.
