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December 2023 by T1et1e Tony
I go there to drop off packages all the time. They are always quick and rarely any waiting.
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December 2023 by Kim
Went there today. Very friendly staff.
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December 2023 by Haerin L.
The white guy with the beard seems to be the manager and is so quick and helpful. I come to this location all the way from Cambrian park because the Bascom location is so slow. I see a lot of comments about the Indian lady, but she is fast and knowledgeable. They just have a shortage of products.
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November 2023 by Stephen Speranzini
Absolutely Terrible customer service, I handed the operator the phone to input the address and they typed it incorrectly. I paid $11 for this shipment.I called customer service upon being told the address was invalid and they were unable to ship and they informed me there would be a $23 charge for change of address, I asked for the package to be shipped to my return address on file and was told it would be the same $23 fee.I cannot stress this enough go to a different shipper, go to DHL, go to UPS, go to USPS
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November 2023 by Ling Zhang
Don't go to this location. I shipped a $250 worth of cat tree return in this location and it never arrived! I never got the refund from the manufacturer due to the incompetence of an employee in this location.
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November 2023 by Stephen S.
Absolutely Terrible customer service, I handed the operator the phone to input the address and they typed it incorrectly. I paid $11 for this shipment.I called customer service upon being told the address was invalid and they were unable to ship and they informed me there would be a $23 charge for change of address, I asked for the package to be shipped to my return address on file and was told it would be the same $23 fee.I cannot stress this enough go to a different shipper, go to DHL, go to UPS, go to USPS
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November 2023 by GlitterBunny Z
I can't stressed how terrible the service is. And the printer was broken so when I tried to print it wouldn't and this Indian lady that was there cancel the printing order. Therefore I just wasted all my money because they charge for using the computer too. What a horrible place and I was offer no help.
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November 2023 by Derek S.
Came by to drop off my prepaid package the other day and it was a quick and easy experience!Parking was available in front of the ship center in the strip mall.Upon entering, there is now a self-serve drop off that prints out a receipt for a quick and easy drop-off!Staff are wearing the FedEx uniform with name tag behind the counter if full service is needed!
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July 2023 by Siddharth Nair
Extremely rude and terrible service. You ask them a question and they behave like they’re doing you a favor by bothering to answer it.Previous experiences had been fine but this time ran into the the middle-aged lady who seems to run this center. This place is usually empty and this time they were helping out just one other customer, so it’s not like they were swamped with customer requests or packages to file.She did not want to help out with how to go about printing the shipping label even though I’d done the work of creating both the shipping and return labels. Just kept saying email it and when I asked if there’s any other way since I wasn’t able to email her the labels she flat out said no and kept telling me how it’s not possible that the email wouldn’t work since she’s been receiving emails all day! I can understand if there’s a miss on my part and she tries to help me figure out the situation together. But to just quit on the problem and rudely say saying nothing else can be done is not how things work. I’ve come to this very center before and had shipped the same set of documents and didn’t have to email them the labels that time.Only went here since it’s close to where I live. Wouldn’t bother going again. Try other FedEx outlets they’re much more helpful. Ended up going to the one in Sunnyvale and got the job done in under 5 mins!
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June 2023 by Madeline Bohan
Printing official documents: go elsewhere. Unprofessional damaged print copy, with added retail fees above initial quote, and mis-communication.
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June 2023 by Neil B.
Hey I felt it was my duty to leave a good review. I was helped immediately by a very nice Indian lady. We exchanged pleasantries, and I was on my way. (I'm leaving this positive review because there are so many horrible ones on here). I'll use this store in the future!
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June 2023 by Madeline “Maddy” Bohan
Printing official documents: go elsewhere. Unprofessional damaged print copy, with added retail fees above initial quote, and mis-communication.
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May 2023 by Gregory Heller
Absolutely horrible. Send two packages from here to my house in Chicago. Told them to hold the package at a local facility since it would arrive in Chicago before me. They ignored this and tried to deliver multiple times before damaging the package. Then when I filed a claim, the amount offered did not even cover what I payed for shipping it. Then they sent the boxes to the wrong location, so i need to pay to have them shipped again. Talking to customer service is a complete waste of time saying there was no declared value but refusing to show any documentation of such (there was a declared value and provided receipts on the claim)
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May 2023 by Jenny H.
Went in right when the store opened today (10AM) there was an older Russian lady and Indian woman and both were no help. I needed to to print only 2 pages and they couldn't even help with that. They're really lazy and hide in the back of the store and will tell you to follow the instructions or go outside. I asked if I could email them the pages and they insisted the machine could do it. you're better off going to UPS next door to get any printing or shipping things done. They have much better customer service and will get your things done in less than 5 minutes!
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April 2023 by Kimie Teapot
Very rude. I came in to get my 24x36in poster laminated. It came out with a big line of bubbles across. The middle-aged lady was rude. She blamed my poster's paper (photo vs. printing paper). Why should it matter? Then, she said her machine never acted like this.