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February 2024 by Erick Huang
Store manager George R. was super helpful, knowledgeable, and friendly. He took the time to help us set up some of the benefits of being with T-Mobile. I would recommend going to this store for all your phone needs.
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February 2024 by Naya Cooke
Poor customer service by Ivan. I came to this store with my elderly great grandmother and he was very Inattentive and unhelpful. We basically waited for 15 mins and he just told us to call customer service for help and walked way.
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February 2024 by Casey Hussey
Every single time I go there..I'm waiting a long time. Patiently. There is usually one sometimes 2 workers that seem occupied...As soon as they finish with who they are helping more people walk out from the back and then ask me of I need help.Multiple times this has happened.To then.... when they help me...they ask all my information and for some reason their server is down.What a coincidence.My family and friends also have had not so good experiences.Seems like they are "always falling short" with their service.
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December 2023 by Marsha Bajaj
Horrible place to buy a phone. Dont go to this place if you are first timer. They will bluff you just to get sales.
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November 2023 by Rachel Wang
Ivan is very helful. He helped me solve the double charge problem for my first month usage of T-mobile. Hope I could get my money back soon as the customer service staff promised on the phone. Really appreciate!
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November 2023 by Augustine Rodriguez
Gets busy here at times. But very helpful. Ivan was very patient and always helping me with these great deals.
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October 2023 by Roberta Eftekhari
Very patient and transparent. Enjoyed the energy here
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October 2023 by Diana Mancillas
I’m tired of being taken advantage for paying for a service they can’t provide. Just spent 45 minutes on the phone filing a complaint against this location. I’m sure it’s a common practice because all their trained to do is generate sales rather than making a customer whole and validated for the service/products we pay for. All consumers have rights!!! Practice them people let your voice be herd don’t let these big companies take your money and not give you the service you deserve… we’re all just a number and so is TMobile - choose wisely where you want to throw your money away to
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October 2023 by Inkin Allday
Went in to get a replacement for my flip phone ( screen cracked in middle ). I have insurance and had to replace once already. One of the workers there said they cannot help me because I had it replaced already. Unknown that I get 2 replacements a year. I missed out on getting my phone replaced instead of having to buy a new phone. Avoid this location.
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September 2023 by Harpreet Kaur
I recently had the pleasure of experiencing what can only be described as the gold standard of customer service, and it left me truly impressed. From start to finish, the service provided by Angale was exceptional, and I felt compelled to share my thoughts.The attention to detail and commitment to provide customer satisfaction were evident from the moment I reached out for assistance. Angale was not only highly responsive but also incredibly knowledgeable. She listened attentively to my inquiries and provided thorough, personalized solutions that addressed my needs effectively.What stood out the most was the genuine care and empathy displayed by the her. It was evident that she was not just going through the motions but were sincerely invested in resolving our concerns and ensuring our overall satisfaction. This level of dedication is a rare find in today's fast-paced world.Overall, my experience with this store’s customer service was nothing short of outstanding. It serves as a shining example of how businesses should prioritize and execute customer support. I feel grateful for their dedication, and I can confidently say that I am a loyal customer for life. Kudos to the team for setting the bar so high and delivering on their promise of exceptional service.
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August 2023 by Rochelle Bradford
They are very helpful and patient regardless if the account of rush they get. Waited but worth it
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August 2023 by M. Galvan
My low rating is for T-Mobile in general. We had a T-Mobile here in Arcadia on Huntington Drive then they went and closed it down so now we have to drive all the way out to Duarte for anything that we need with T-Mobile thanks for nothing T-Mobile
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July 2023 by David Bomar
These people are useless. Went in to with the account holder to move my number to a new account, And before I could even get help they told me I had to call 611 to get the number released. They won't even help close an account. Ended up walking out and doing everything over 611. Thanks for nothing t mobile store.
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July 2023 by its_ ynez_
the people that work around 11 in the morning, are very rude and don’t seem to care about their job. very horrible customer service.
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July 2023 by Ydalia
This review is for Ivan or Sales rep # ****542In general, the employees do not want to work in this place!Horrible customer service! Sales rep # ****542 don't want to work. I am still receiving bills from an account canceled the same day! We went to the store twice and the guy who speaks Spanish did NOT solve anything for my dad (Sales rep # ****542)
