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March 2024 by Nathan L.
If service closes at 5:30 you should really post times for customers to see. Very inconvenient.
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March 2024 by Craig B.
My agent retired so I went to the Elk Grove Branch on Laguna BL to get a new agent. I was advised that I no longer need an agent, but if I felt the need to have one, I would need to call Will Stallworth as he was the person that could assign an agent. Since I was there anyway, I asked if I could speak with a travel agent. There is only one there and she was not in. I was asked where I was planning to go. I answered New England. The representative stated that their travel agent only books international travel, so I could not use her. Me: Ok. May I get some maps and tour books for New England? Rep: We don't have maps or tour books anymore. I have always been satisfied with CSAA in the past. Sure seems like a lot of service is being discontinued here. I wonder if it is a poorly led branch, or if all AAA service is declining.
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February 2024 by Juan Hernandez
Excellent service I recommend them
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February 2024 by E Flannery
Super efficient and informative. My license plates were stolen on a Saturday and they handled it that day. Reduced my worries by a lot!
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February 2024 by Vang Her
Very quick customer services. The dmv services is the best. Best reason to be a triple a member
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January 2024 by Ansarullah Emal
Not bad at all
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January 2024 by Priscilla Tolbert
I needed to pay my registration
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January 2024 by Izz Tan
Good, helpful service, thanks.
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January 2024 by Christopher Perez
Become a member just so you can take advantage of the DMV services. Seriously.
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January 2024 by Louise Seely
They have a clean office with quick friendly service. Finding it was the hard part it is around the corner from the parking lot.
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January 2024 by David Ruiz
Super fast excellent service....thanks AAA
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January 2024 by Sue Ratzlaff
Made a mistake on my travel date for my international drivers permit and the gal asked me to change it back and when I told her that I might travel that date she got snippy with me. Probably won’t come to this one again.
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December 2023 by Martin Reid
The service here was exceptional. I was pleasantly surprised to be greeted (very enthusiastically) at the door. It was fairly busy in there but it seemed that they had everything running efficiently and I was in and out with my International Driving Permit in ten minutes. AAA member or not, I wouldn’t mind coming in as needed.
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December 2023 by Eden Rivas
I prefer to stop by this location rather than the DMV to take care of registration renewals as I am able to walk out with tags in hand
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December 2023 by M.A. Perez
The employees need to have a remap of their sitting positions at this branch.Be mindful I only went in to help my elderly father in law. My own aaa plan was established over the phone. (5 stars, experience)It took 3 people to finally understand what was needed, yet no one had proper customer service skills, starting off with introducing them selves.** keep reading below for the honest truth ** read at your own risk.A college degree, nor a nice outfit is going to help a customer if you have no real world experience.1) facial expressions, plays a big key factor when the employee is putting their feelings in over actually taking the time to “want to assist” a customer.2) per Doctor Google, the Elk Grove branch is the only location opened on a Saturday, in all of Sacramento County. So get ready to welcome ALL OF SACRAMENTO to my beautiful home town of Elk Grove :).This means, you have customers driving over 30mins to this branch.So, when person #2 slaps you with a hard no, mind you, she never took the time to research any information for a paying customer. She jumped on the phone to repeat “her training” that someone else had coached her on. It quickly reminded me that you can not fix stupid, especially when someone is just at work to gather a pay check.3) The inexperienced seat warmers, do not know how to map out common sense with a real world experience with a live customer.It is okay to swallow the big pill of “constructive criticism” it will literally help humble your ego.4) The only helpful employee here was at the DMV window. She was the only one that gave out a free smile and reassurance that my father in law’s money was going to be used correctly to pay the bills.5) With how quickly Sacramento county is growing from all of the transplants from the Bay Area. The big eye opener is that all ages and colors of people will be working odd end jobs to have their bills met. This means that now there is a wide cultural of inexperienced folks living in the real world now.
