January 2021 by Michelle R.
This place is terrible! I got a flat tire where the side walls were completely deteriorated and the old lady with no empathy threatened to have my car towed if I left it there. Mind you my Lexus was pulled off to the side away from any traffic. I explained I just needed to remove the tire, bring it to the shop to replace and I would be back. She again threatened me. Its unfortunate how some people cannot put themselves in other people's shoes, even when it cost them nothing to do so. SMH.
November 2020 by Daniel Lechner
Service and sales are great, awesome staff!
November 2020 by Neil Gomoluh
This place was great. Bought my new 4x4 yesterday from Demetrius and it’s awesome. Great service. Drive 2 hrs just to buy this for the service and the price.
November 2020 by Omar Lara-Olivas
Great customer service. Great deals. And sales person Steven Hancock takes good care of his customers. Thank you for the new explorer my wife loves it..
August 2020 by Robynne Rose-Haymer
The sales staff listened to my needs and presented all the options. The service staff was thorough and helpful. Everyone who I encountered was pleasant and helpful.
August 2020 by Anthony Rojo
Great people, great service
July 2020 by Joshua Schweigert
Best time I’ve had at a dealership ever! Hands down!! Thank you!! Sal was the best!!
June 2020 by Dawn Caldwell
They are a wonderful group. Hassle free. My second car I have bought there. Austin and Cole are great and Rachel is also wonderful
May 2020 by Savannah Hadley
Friendly, knowledgeable service. Didn't have to haggle the price and was done with paperwork in about 30 mins. Worked with David Matta and Rachel Wood. They were amazing and helped me purchase my first car that fit my price point and items I needed most in a car. Highly recommend.
May 2020 by Britton Bock
Great experience! Highly recommend
February 2020 by Brian Weissensee
Horrible customer service experience. Had my oil changed there twice. First trip, the price was higher than expected. I was told it was because they needed to fill my DEF. They charged me for two 2 1/2 gallon jugs to fill a tank that was half full and only holds 5.6 gallons. And I had 10 gallons in the bed of my truck because other dealers charge less. I then turned around because the tires didn’t appear to have been set the way I asked for them to be. I got a lecture about h
November 2019 by Lena Roxanne Evans
I'd like to publicly thank Jim Carter, assistant service manager, at Elk Grove Ford. You provided excellent customer service and I feel like I was really taken care of when I brought in my vehicle. Everyone there is exceptionally nice and professional. Due to the quality customer service and the professionalism I received, you now have a customer for life. Thank you, Elk Grove Ford, for providing great service!!
November 2019 by Kristina Crowe
I would rather go without an oil change and drive my car until the engine blows before going to the Quicklane for an oil change. They routinely over-schedule and accept walk ins they can’t service in a timely manner. I had an appointment for an oil change and when I scheduled, I confirmed that it was only a 45 minute process. An hour and a half later and I had to go to the service counter to ask where my car was. The response from the service rep Alex was “ it just finished u
October 2019 by Vintage S.
Went here with my new car after getting a service at the dealership. My car was dirty, so I figured I'd get their expensive gas to get the car wash. I wish I had read these reviews! So I drove into the car wash, in the center like you do, and got the signal to stop and back up. So I backed up and my left tires went over a big lump. Now my car was tilted at an angle. That didn't seem right, so I pulled forward again as I felt scraping metal under my car! Arrerrgggggg! The signal to stop never reappeared, but I didn't want to risk their janky set up, so I drove on out, and went in. The lady at the counter said, oh, you didn't drive on the ramp. What? The "ramp" is not where wheels would be, it's way over on the left and looks pieced together with various big metal pipes. I asked if she's had complaints about scraping under vehicles before, and she said no. Sure. There better not be anything wrong with my vehicle now. I got a refund and washed it at home. Stay away from the car wash!
October 2019 by Tony Marshall
Great selection, professional staff.