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December 2023 by Lys T.
great customer service !!! aryona & makaylin helped me & my kids so much i'm so grateful for all their help, i also came to sell clothes & having 3 kids, shopping, and trying to sell clothes with once upon a child can be so stressful, but they were both very patient with me i'm glad to have an amazing local, cheap, and great customer service store in my area!
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November 2023 by Lilly T.
The cashier was a young her on her cellphone texting while I'm waiting with a toddler and pregnant didn't even acknowledge I was there!No good morning or How are you?I though customers come first and if it was emergency that she had to text someone why couldn't she mention something like sorry for the wait I'll be with you shortly nothing Definite no for me!
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November 2023 by Monsi Time
I called in advance to see if they were accepting my items, I was told a yes and when I got there, they took nothingNot worth the gas wastingPlz don’t waste your gas(Update) Thank you for apologizing, but it was missing the cords and the breast pump machine is brand new (which wasn’t mentioned in the phone call that it needed to have all the parts but I did say the machine was new over the phone) Again it was mentioned on the phone call to see if i could sell maternity clothes which the store said yes but it was also a lie when I got there. You mentioned about the condition of the items and I understand that product condition is important but it saddens me to see that toys were scattered and not organized and some clothing were really worn out to me. I hope the store can have some better quality items in the future/ I hope for better communication on the store behalf to future customers.
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November 2023 by Rachel G.
I feel taken advantage of from the Elk Grove store. I brought in brand names- mostly Janie & Jack, Gap Kids, H&M, Carters, Levi's, Adidas, Polo, Vans, Abercrombie kids, and they gave me roughly one dollar per item. Some items new, the rest barely used. They picked my nicest items and told me they did a calculation based on brand/condition/need? I had no expectations so I figured I would just take their offer. But after seeing how much they are reselling these dresses and outfits for I can't believe they would low ball me so bad. They did go through my stuff quickly so I was done fairly fast, which was a positive I guess. But the girl who helped me was not friendly, sort of abrupt in tone and demeanor, & the other workers didn't smile or offer any help either. I got the feeling customers were kind of a bother. I went to a different location and had a completely different experience. They were nice, the store was big, more organized, cleaner, and they were more fair on the pricing. I think they all use the same kind of pricing system so I don't understand how there was such a difference in what they would take and the pricing. I'm disappointed, and upset, I won't be going back to the EG location anymore. They knew I'm not a regular and didn't know what to expect, and they took advantage.
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November 2023 by Kayla A.
Honestly I don't shop anywhere else for my daughter because they have cute pieces and very affordable considering you can sell back to them afterwards.They are always very nice & helpful when I come in, they don't bother too much but are available when you have questions -- great service.
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October 2023 by Jonathan N.
Friendly staff that is helpful when you need help finding your way around. Store is nicely organized and very clean. Lots of options for my kids at great prices.
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October 2023 by Leonardo Breton
They make you rate them 5 stars in order to get a discount. Stuff is extremely overpriced compared to other places. They do not accept coupons because their owner doesn't accept coupons and is rude. Was staring at us the entire time
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October 2023 by Claudia Castaneda
This place is great! I love finding unique clothing for my children. Everything is priced fairly and employees are always friendly.
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September 2023 by Camille B.
I was in the area looking for a secondhand baby store to shop because kids and babies just change sizes and needs so fast, I find secondhand is a great way to save money. It's great that this is specific to kids and babies vs the thrift stores which don't all have big sections for kids or baby. This location is well stocked with product. We noticed lots of baby bath tubs, which was something we needed. They have tons of clothing in stock as well. There were some other little items like wraps, covers, kid shoes, and toys/books too. They do have sales on top of their regular pricing posted, and sometimes special sales if you're part of the rewards or text group. The staff was super friendly and we got a great deal on some clothes and a $7 baby bath tub. Not bad! We will definitely be checking them out from time to time when we are in town. My only concern while I was here was a giant roof pipe leak was happening towards the back of the store. I'm sure it's probably an issue the lease management is supposed to deal with which as we all know can take longer when its in someone elses hands, but it was definitely a little concerning as we shopped around. If you're having a baby or adopting or just want to start saving money on kid stuff, check this place out!
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September 2023 by Nico P.
Great clearance sale, friendly staff. Def in my top three once upon a child locations
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September 2023 by Shelbie M.
Great customer service and nice selection. Great size selection as well. Great value of prices. Good prices.
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September 2023 by Marlena G.
I really enjoy shopping here. Always have very cute clothes for my kiddos. The prices are great. Always have good stuff for me to stalk up on when needed. Employees are nice and very helpful.
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September 2023 by Braids Now
Brought a new pair of $65 shoes that I bought from sacs 5th Avenue outlet only worn twice because they were too small for my daughter and they didn’t accept them. Brought 4 bags of clothing/shoes in good condition they only took four pieces including a brand new boys suit with the tag still on valued over $75, Jordan’s shoes, a winter coat and a pair of pajamas and I received $11 and some change. Will not be going back there.
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September 2023 by April Hernandez
Once upon a child in Elk Grove is fully stocked has great deals and very friendly staff! The girls are very helpful! Will definitely refer to friends and family
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August 2023 by Hoai Nguyen
Absolutely delighted with Once Upon a Child in Elk Grove, CA! Their wide selection of gently used children's items is a parent's dream. The staff is incredibly helpful, and prices are unbeatable. Shopping, there was a breeze, and I left with bags full of great finds for my kids. Highly recommend this gem!
