August 2021 by Rohullah Mayar
A great place for kids cloths and toys. Everything is cheap and nice. Karyme and Merissa are awesome! Thank you
August 2021 by Trevon Faizi
Dropped off a bag of clothes , filled out a slip , they told me to come back next day ….. i come back the next day and they said they dont have it !!!!!! So now i dont have any of my clothes , I wish the old owner would come back, i never had these issues with robin …. Judy and Jody the new owners are truly not caring of their customers … i would put 0 stars if i could
August 2021 by Edward N.
I was in dire need of a playpen. As a barber, the last thing you can do with a baby is cut hair. Now I can set my baby down and get to the bag. Farrakhan and Marissa did an amazing job of helping me fold and get that big playpen consolidated so I can fit it in my little Nissan Altima. They also showed me the cutest clothes for a dollar that i ever seen. And I found 3 cute pairs of shoes. Spent way less than I should've. I will be back.
August 2021 by Xavier Becker
Great service and good prices. We really enjoy the idea of selling and buying used items. We are trying to decrease our global footprint and waste. I really like this type of store. They do not take all items we bring in but they do their best.
August 2021 by salynna orozco
The last couple times I've come they don't take hardly anything if anything at all... its ridiculous they say oh we don't take stuff with stains.. which I understand but most of the clothes in the bag had tags.. like did you even look and they do the passive aggressive mmmmm no thanks... the elk grove shop is starting to seem like unless it's brand new or name brand they don't want to give you a dollar for it. I'm done coming to this one.
August 2021 by Brandi K.
I love supporting businesses , Once upon a child used to be a business I looked at with the upmost respect. However through the years the quality of customer service has declined immensely. The simple lack of respect is embarrassing. Despite the stress and hardships faced through a pandemic there is no excuse for horrible customer service and questionable racism. The staff needs a 360 degree change because without support from the community they will have to shut down. You can not disrespect the individuals who provide you with your profits. Just because you treat 99% of the customers with " dignity and respect" does not excuse the blatant disrespect given to the 1%. Lost another customers, hopefully the pandemic treats you as good as you treat your customers.
August 2021 by Roderick C.
Can at 2pm, Small store various items. Found a nice orbit jogger stroller. My kids had to use the restroom so we stepped out for 10 min. We comeback to see a LAMINATED sign that says "temporarily closed due to internet outage". This obviously tells me that they have an outage very often; to have a printed and laminated sign that said the following. Also noticed a now hiring sign. Wonder if there's any correlation.
July 2021 by Judy G.
Hmmm.... I hadn't been to this location in a while, but drove quite a bit out of my way to sell some items and to browse for some deals. When going through the racks, both for boys and girls, I would say the majority of the items in the areas I looked were very worn, pilled, and multiple pieces were visibly stained. Bummer. My items were neatly folded, recently laundered, and in better conditions than what I found for sale. They left my items just about untouched. I will not be back. It's not worth my drive. I typically am a huge fan of resale shops, because, you know, kids are expensive. This is a miss for me. I hope they can improve.
July 2021 by Kazhmir I.
I have been a customer of this particular location many times both pre and post pandemic. Their overall quality can be hit or miss. Many times I've seen clothes for sale that are well worn and stretched. I have also sold with them many times. My reason for a one star rating is the change in their selling policies. I brought in two garbage bags full of laundered, high quality clothes. The woman who assisted me said the bags were against their new policy but she would accept them and to come back in an hour. When I returned, it was prevalent to me that she did not open my bags. She stated that their new policy requires the clothes to be folded and in matching sets in order to assess them. Im sorry, but are you kidding me? A. She could have mentioned this when I arrived and she saw what I was bringing in. And B. What parent had that time? Unfortunately because of this, I will no longer be a patron of this location.
July 2021 by Kats W.
This place needs a revamp. I used to love coming here to both buy and sell, but the new staff seems to hate their jobs. They seem to just want to catch up about their weekends or sit and chit-chat about other things. Not a friendly greet or how's it going. I did catch one girls name. SOPHIA. Rude. Hopefully this isn't her career. Can't wait until this place closes and brings something better to this shopping center. It has definitely changed for the worst.
July 2021 by Al BeDat
Lol I haven't gone here but after reading the reviews I definitely won't go today like I was planning to. No thank you. A business is made up of people and if you don't have the right people then either train them and hold them accountable or pull out.
July 2021 by azizrahman onabi
Rude personal, they close one hour before the time indicated on the google. They should fix their online time before they close their door to the customers.
June 2021 by Tessa Zehnder
A store for mothers with babies and children, and pregnant mothers (who are paying customers) and you can't use their restroom due to "COVID". I asked a mom that was standing near it if I could go in, and her and her 4 and 2 year old said had to walk all the way over to Burlington to use the restroom. For sure will not go back to this location.
May 2021 by Leti V.
This is a good place to shop and sell but compared to the store on Marconi, customer service is poor. I didn't get to catch the young woman's name that helped me because she was quick to go back to chit chatting wIth her coworker after she gave me my quote. When I asked about the items they did not buy, she waved me away and 'yeah, you can take that'. Just not a friendly Monday night crew.
May 2021 by Annie S.
Came to trade in some clothes. Quick and easy and friendly staff! They have tons of inventory right now, lots of great buys for clothes and double strollers. Lots of gently used baby items available, clean and organized.