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June 2022 by Nathan Dunn
These guys know their stuff. So long as your stuff is in order, your parcels are securely sent. Phone notifications were almost immediate.The setting is rural and the footprint modest and the service is second to none.
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March 2022 by Peter Mello
This place makes for a difficult review in several respects. The reason for my being there was to take possession of a sweet, new computer, so absent any major hijinks I was likely to depart in high spirits. It was likewise a warm, sunny day and I had a friend with me to help pass the time while the three people in line ahead of me went about their business.Naturally this is where we have to have a reckoning with the less pleasant aspects of the place... The queue for the lone service desk forms on a ramp outside with no shelter whatsoever, so a light rain or even a stiff North wind would've instantly made the whole affair torturous. Next, the poor man at the counter seemed to be hating life as much as the poor staff at Slaveway, excuse me, Safeway, a/k/a Debtor's Prison; there was a pleading look in his eyes that's still haunting me even now. At first he seemed prepared to tell me they had no packages there large enough to be my 'puter, but then thought better of it and marched back to the dungeon, thrusting it into my arms a minute later upon his return. So swift did his focus move to the person behind me that I can only hope he heard my sincere "thank you," I really couldn't tell.I do hope whomever his jailer is at that foul den of torment shows him some mercy soon, certainly another person to split the work with seems in order, too. He got lucky this time but giving me that very expensive, insured package without checking my ID or otherwise vetting my bona fides could have ruined both our days and then some! This time, though, all's well that ends well... Three stars and Godspeed to you, Man in Brown.
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March 2022 by Michael K.
Paper sign says they now close at 2pm. Would be nice if they had the basic courtesy to take 2 minutes to at least update their hours on Yelp and Google rather than waste customers' time and money.
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December 2021 by Kelly G
Just handled an Amazon return (QR code in hand) and an Xfinity equipment return earlier this afternoon. Service was quick and easy! Thanks for having this location, saving me to drive to Clearlake!!!
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December 2021 by Arthur Kirby
The service is always quick as possible and very pleasant
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November 2021 by Leslie K.
It's never very crowded which is great. But, their hours are brief and fluctuate so call ahead.
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October 2021 by Jeffrey Webb
Customer service at this location is outstanding. Although the hours of service might be limited, I still appreciate the fact that they are open at all during these trying times. When I get annoyed with the hours of operation I remind myself how grateful I am that ups provides this convenient service at all. Good job guys.
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October 2021 by Eleanor Henderson
Very efficient and friendly, but very limited hours.
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August 2021 by Chaffee Cline
AAA++ everyone very helpful, Thank You.
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May 2021 by Dianna M.
The young man working there the last 10 times I've been there is very helpful and knowledgeable. I was too late getting there but he spotted me and came out to get my package. I've forgotten his name I had asked it because of his excellent service to me. Working customer service is one of the hardest jobs there is, like Forrest said "it's like a box of chocolates you never know what you're going to get " the attitude you have sets the tone
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April 2021 by NorCal Traveler
Gotta live your life by their hours if you ever need to ship anything
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February 2021 by Loran Briggs
They can't be bothered to update their hours.
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February 2021 by Zoe Barnard
Customer center time changed!
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January 2021 by Rhonda Hurlbut
They might be very friendly if you can get to them! I just stopped there at 3pm to drop off a package that was shipped to the wrong address. Unfortunately there was a paper sign taped to the real one that gave new hours as open at 12pm and closed at 2pm. Very disappointing!
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December 2020 by Eric Maxwell
Helpful staff. Quick to get people in and out. They go out of their way to get the packages where they need to be.
