I had a pleasant time opening a new account with Karl. He was polite, helpful and had a nice sense if humor. He helped me with a simple checking account. A few weeks later he called to make sure I received my checks and debit card. Nice!
It's a bank. Meh. People have always been nice enough, they haven't lost any of my money and their online bill pay works well.
It's a small branch, but they've remodeled within the past year. So far, no complaints, but I usually stick to the atm machine located in the very front. Service is decent, unless you come at peak hours!