October 2021 by Karina R.
Staff is friendly and the selection of shoes are great. I bought a pair of HOKA's and a pair of BROOKES and I am so happy with both of them. I didn't realize that I was wearing the wrong size shoe for so many years. I got fitted here and am half a size bigger than I thought I was. My feet have never been happier. Thank you to Snails Pace for fitting me and putting me in the correct shoe.
September 2021 by Brian J.
My girlfriend and I were in need of running shoes so we came to this place to check it out... what an awesome experience! We both ran through their running analysis process and were given a variety of shoes to try on. We ended up buying a pair each and will be back soon for our next pair!
August 2021 by D H.
Good customer service by Ryan, who had asked for my running needs and thoroughly explained the pro's and con's of each shoe brand. He patiently waited for me to try the shoes on both inside and outside the store and looked up my options for available colors and sizes. Unfortunately, I didn't get a chance to try the 360-degree technology for insoles which also gives valuable insight into one's personal foot structure. I also wish I had been given the Hoka brand to try on--they were out of stock. All in all, a positive experience.
August 2021 by Tom A.
It's generally a wonderful store, but now with the Delta variant spreading they're all maskless. We see masks in restaurants, banks, doctors' offices, but not in the supposedly health-centered Snail's Pace. Equally distressing is their attitude of entitlement: "We don't have too!" and "I'm sorry you feel that way." Oh brother.
August 2021 by Julie C.
I spent the entire day walking around Disneyland and California adventure, estimated at about 12 miles total. My feet didn't hurt at all! The day after, my feet weren't aching. This is all because of my perfectly fitted shoes from Snails Pace! I heard they do this 5 step process to understand your stance, walk and gait and find the shoe that can benefit you whether you're an athletic runner, sprinter, or just like me, a walker. So I went to get a new pair of shoes for walking (Disneyland and next month, Manhattan with miles of walking there!) The sales associate was very knowledgeable and brought out several selection for me to try on. He was never pushy but definitely informative with every shoe. I realized that this establishment was not the typical shoe store, because these associates really know every performative aspect of the brand, shoe, etc. I tried several on, found the shoe that was kinda like a Cinderella moment! They fit like a glove and felt like walking on marshmallows! If you're looking to purchase a good pair of shoes, don't pass up the opportunity to get your feet evaluated and try some shoes. No pressure tactics at all, just associates who are looking to help you find your perfect pair.
July 2021 by Tim P.
I wish there was a way I could shop your store without a sales person in the back ground. you have a lot of nice shoes and i want to buy some but it seems like i am always being watched. can you have 2 sections one where people need help buying shoes and one side where people now what they want to buy with out the sales pressure or watchers. just a thought.
July 2021 by Kat P.
I had a fantastic experience this week at A Snail's Pace. I needed running shoes, and from the moment I walked in until I left, I was welcomed and assisted to make the best choice for my situation. Hannah helped me from start to finish. They have some great tech in-store, and she was able to tell me the different sizes of my feet (honestly I've been wondering years, such a relief), where the pressure points are when I walk, and if I run straight or not. I'm so thankful, because she helped me get the best running shoes I've ever had. 10/10 would recommend, don't hesitate to go in ASAP.
June 2021 by Sam K.
I originally went here to get fitted running shoes after having an injury. First visit was awesome; very helpful and set me out with a great pair. However, the shoes I went home with ended up giving me shin splints after only 15 miles of running in them. I ran 5 miles, 3 miles, 5 miles, 1 mile, pain stopped me on this run, attempted 1 more mile and too much pain on this run. I went back today, only 32 days after my original purchase, to exchange and get a different pair fitted. They wouldn't take the shoe back or even consider giving me a discount on the new pair I was fitted with. I understand the 30 day policy, but 2 days? And a pair of shoes that they sold me that caused a NEW injury? Wack Update; they called me back and were willing to exchange my shoes.
June 2021 by Marc T.
I wanted to try to start running so I tried Snail's Pace (SP) to purchase a new pair of running shoes. I've had a bad history with running in the past with Shin Splints and sore knees and wanted to give myself the best chance at running with no pain. My overall experience at SP was very positive. I was able to call ahead and walk in on a Saturday morning, and the staff greeted and helped me out right away. I simply told them my situation and they gave me many options with various types of running shoes to choose from. So far the shoes are working out and feel nice. I hope I actually stay motivated and use the new running shoes well!
June 2021 by Dick R.
Online shopping is for chumps, if you want the good stuff, you gotta nut up and leave the house. After you do that you go to a snails pace, where they fit you up good every damn time. I love you , a snails pace .
June 2021 by B J.
Stopped by to try on some Nikes and Hokas but left with the highly recommended Brooks Glycerin 19! So happy with my purchase! Pretty good selection of running shoes, very knowledgeable staff, great & friendly customer service, competitive pricing... support your locally owned businesses and don't buy on Amazon!
June 2021 by Alex Prosak
The staff is excellent to work. They provided my options on shoes available and answered all of my questions. I will definitely return when I need another pair of athletic shoes.
May 2021 by Vincent H.
Came into the store to check out their 5 Step Fit Process and maybe look into getting some insoles since I have plantar fasciitis. Breac listened and walked me through the process. He concluded that I'm a heavy heal striker so he brought out some shoes that may help with the situation. Usually I'm all about the looks of the shoes or the brand, but as I'm getting older comfort is what I'm looking for since I have to stand all day for work. The 3 pairs of shoes he brought out were super light, comfortable and puts ultra boosts to shame in terms of comfort. I mainly just wanted insoles but I walked out with a pair of Bondi shoes as well. Thanks Breac for the awesome customer service!
May 2021 by Diana Liechty
This place is the best for running shoes! Our expert, David, was clearly knowledgeable about which shoes would be best for different needs and made specific recommendations for both me and my mom. He was so patient, doing a custom fit size/shape and gait assessment for both of us. I love my new Hoka shoes!
May 2021 by D Coy
Best store to shop for running shoes! Five-star experience. The staff is very knowledgeable, friendly, and helpful. I highly recommend A Snail's Pace Running Shop.