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October 2023 by William Furlow (SSG)
Updated Review:I wanted to provide an update on my recent experience with this veterinarian clinic, as my initial review highlighted some concerns about pricing and transparency. After my dog's spay surgery, I had some post-operative concerns and decided to contact the clinic again.I expressed my worries to them and was informed that there would be a $35.00 charge for a revisit. Despite this, I decided to proceed, hoping to get reassurance about my dog's behavior, as she wasn't eating. When I arrived at the clinic, the vet examined my coneheaded furry friend and, to my relief, assured me that everything was okay. What pleasantly surprised me was that the vet waived the revisit fee.This experience showcased a significant improvement in my perception of the clinic. It demonstrated their commitment to the well-being of the animals they treat, showing that they prioritize the care of pets over financial gains. This gesture of waving the fee made me feel that the vet genuinely cared about my dog's health and my peace of mind.In light of this, I would like to commend the clinic for their compassionate approach and willingness to address my concerns. While my initial visit had pricing issues that left me feeling unsatisfied, the way they handled my post-operative concerns has restored my confidence in their commitment to their patients and their owners.In conclusion, my updated experience with this veterinarian clinic has been positive, particularly in terms of their dedication to the well-being of pets. I still believe that pricing transparency is crucial, and it's an area where they can further improve. Nonetheless, the care and consideration shown during my dog's post-op visit have left me feeling much more satisfied with their services.
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October 2023 by Shy Bry
This is more of a clinic in the hospital!Good customer service does not equal quality health care in my opinion.They can’t even provide syringes that won’t break in one day. If that’s not enough…I came in telling staff that my cat has a growth in her nose.Staff were playing it too safe and waited on the doctor. She just ignored what I had to say and insisted on going through with medicating her. $800On the next visit we had to get her nose cleaned so the doctor can figure out what the problem was… for around $700.All so they can tell me that they don’t have the equipment to remove the polyps in her nose.No quality of life consultation! They didn’t refer me to anyone else. They just took the $1,500 and could care less what happens to my cat…I’m really disappointed in this location. I was under the impression that this was on par with VCA.My suggestion… bite the bullet and take your little ones to a VCA.Please value your little ones and spend that money on quality healthcare.
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August 2023 by Sherin Swaminathan
Horrible service and clueless vet.I took in my 4 month old kitten for nasal congestion and discharge, she straight up refused to give him medication because according to her he is active and will not need meds. And she vaccinated my kitten while he was still congested.This vet is clueless of what she's doing. I forwarded her reports of what tests my kitten had already had and yet she was trying to do the same tests again and run me a bill of 700 plus dollars. Do not take your pets here !
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July 2023 by Kena Dawes
Dr. Musa and her team are compassionate and friendly. The BEST honestly. I’ve seen many vets over the years and I would hands down recommend them.We are new to the area and have/had 2 senior mini schnauzers. Our girl Pixie was diabetic and nearing her time here on earth. Dr. Musa took the time at our new patient eval to sit on the floor with me and my dogs give them love, check them out, and explain the signs of things I should be looking for to make that call.Fast forward a few weeks ago, we decided it was time. The staff was super caring and kind during such a difficult appointment. We got all the time we needed with her. Dr. Musa sat on the floor with me again and loved on Pix during her last moments. I’m so grateful for them during that difficult time. When it was time to pick up Pixie’s ashes, they included a sympathy card personally signed.
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July 2023 by Danny Dawes
Very compassionate and caring vet. We take our dogs here and recently had to to put one down. The vet gave us all the time we needed and explained the process very clearly. Definitely recommend for your pet care.
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June 2023 by kenaturner
Dr. Musa and her team are compassionate and friendly. The BEST honestly. I’ve seen many vets over the years and I would hands down recommend them.We are new to the area and have/had 2 senior mini schnauzers. Our girl Pixie was diabetic and nearing her time here on earth. Dr. Musa took the time at our new patient eval to sit on the floor with me and my dogs give them love, check them out, and explain the signs of things I should be looking for to make that call.Fast forward a few weeks ago, we decided it was time. The staff was super caring and kind during such a difficult appointment. We got all the time we needed with her. Dr. Musa sat on the floor with me again and loved on Pix during her last moments. I’m so grateful for them during that difficult time. When it was time to pick up Pixie’s ashes, they included a sympathy card personally signed.
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June 2023 by Shawnte Carter
KRYSTAL was so sweet and was patient with me as I rambled on with different questions
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May 2023 by N E.
Mile square animal hospital is Back! New owner, new vet. Dr. Musa and her team are GREAT! Super thorough in answering all questions you have and they really care about our pets. I have one dog that is scared, this was our 2nd visit, and Dr. Musa and her Vet tech sat on the floor with us and helped Kona become comfortable enough to check Konas' vitals and issues. Just a wonderful experience from beginning to end! Thank you to all of you!
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May 2023 by Alexander N.
All of the staff here are friendly and knowledgeable, including Dr. Musa, the techs, and the front office staff. I had to bring in my sick dog as a walk-in, and they were able to squeeze me in despite having a busy schedule. Treatment and education provided are very thorough. I would highly recommend!
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April 2023 by Joe S.
Fantastic place to bring your pet. Extremely friendly staff and experienced doctor. Dr. Musa is very caring along with a great team. No pressure to upsell. We gladly drive from Diamond Bar for such quality care. Very clean and conveniently located.
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April 2023 by Rachel G.
Great first experience at this vet! We took out little fur baby and purchased the core puppy package for him. They helped us make out decision and explained anything we had questions about!
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April 2023 by Christopher Musante
I just called and they are under new management. Different Dr., different staff. Their previous review does not stand.
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March 2023 by Anthony G.
I recently took my dog Bam Bam to the veterinarian for a routine checkup, and I couldn't have been more impressed with the level of care and attention that both Bam Bam and I received. From the moment we walked in the door, the staff was warm, friendly, and welcoming, which immediately put me at ease.During the checkup, Dr. Musa was incredibly thorough and took the time to answer all of my questions, addressing any concerns I had about Bam Bam's health. They were patient, knowledgeable, and clearly passionate about their work, which was evident in the way they interacted with my dog and the level of care they provided.What really stood out to me, however, was the genuine compassion and kindness of the staff. It was clear that everyone at the clinic truly cared about the well-being of animals, and they went above and beyond to make sure that both Bam Bam and I felt comfortable and well taken care of.Overall, I can't say enough positive things about my experience at this veterinary clinic. If you're looking for a team of professionals who are knowledgeable, compassionate, and dedicated to providing the best possible care for your furry friends, look no further. I highly recommend this clinic and their wonderful staff!
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February 2023 by Karen I.
Great experience bringing my cat Fuzz. He was well taken care of here and was purring most of the time. The vet, Dr. Musa, was really nice, professional, and knowledgeable. The treatment she recommended was affordable, she answered all my questions and didn't make me feel rushed or pressured to get anything done. Costs were clearly presented before moving forward to treatment. Also, the office was responsive and easy to reach if I had a question or when i called to make an appointment. I would definitely bring my cats here next time I need veterinarian services.
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September 2022 by Lor
Excellent Vet! Dr. Jeff Weitz is professional, very knowledgeable & customer focused. Explains your pet's condition and treatment options in great detail. Very thorough!
