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April 2022 by Melissa W.
Well I guess this location is closed. But it still confirmed my appointment and texted me In the morning to remind me. WTH?? Then I went to the one near by and had to go as a walk in!!
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January 2022 by Tom C.
Have been customer for 12 years. No more. 14 months ago, my doctor failed to provide a diagnosis code for 1 test by mistake. Medicare refused to pay for it and I was billed for the test (15604286). I have talked specifics directly with Quest and Medicare as well as providing the missing code on the doctor's submission forms 4 times via text. No one has responded to me yet. I keep receiving bills for the test. After 14 months of trying to set things straight, Quest's administrative web has won. I do not want to mess my credit up for $74.25.
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July 2021 by Scott S.
If zero stars were possible that's what I would give. I did not have appointment but the web site shows 3 min wait for walk in. Get there the waiting room is empty, I sign in my name it goes up on a wait board it says 4 mins. While I wait 4 other people come in w/o appointments a women from the back comes out and asks "any appointment " we all say no and she immediately gets rude indicating that they are very busy and they don't know how many people we're going to able to wait on. Meanwhile we all sit there no one's coming out from the lab as they've given blood. People start coming in who do have appointments she takes those immediately and keeps indicating to everyone that those waiting may not get in in a very rude tone. There seem to be enough time between people going in and calling the next person. At one point the rude tech came out called a name and the person was not there, I thought great I'm next take me but no she just goes into the back. 15 mins later a women comes in who was late for appointment and she goes right in. Every time the rude women comes out she just keeps informing people you might as well just leave and go line to make appointment. She told people they close at 11:30 for lunch I truly thing her goal was to get everyone to leave. People start leaving one by one. After waiting 1 1/2 hours I gave up and left. I been to many Quest labs over the years this is the worst one I have ever been to with such attitude. This person needs a attitude adjustment
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June 2021 by teresa flores
Very nice lab tech!! Zeinab is always very professional and pleasant. My husband has come to this lab a few times this year already and she is always extremely helpful. We will not go to any other lab! She is the best! If I could give more than 5 stars I would! EXCELLENT! Thank you ZEINAB ??
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March 2021 by Trisha N.
While in the waiting room, I watched the front office staff be rude & aggressive to 2 elderly people. First, the lady trying to check-in. Her appt was not coming up in the system. She was looking in her phone for the confirmation, the frustrated Quest staff, took the phone out of her hands without asking, scrolled through her phone, & then handed it back. Yuck! Who does that?!?! Next the elderly man, like me, didn't have an appt & was upset when she said it would be a 2-hour wait. He was justifiably upset as the Quest website quoted him a 5-minute wait. Now picture a frail older man & a young angry woman who physically leans in & with a mean voice says it's not her fault and should wait in his car. After seeing this, I will not have my mother go there alone. This office's conduct bordered on elderly abuse. If this is how "nice" they are in the morning, I am frightened for those that go in the afternoon. The staff member mentioned above was professional to me; however, I am not elderly. The wait was not 2-hours, only 50 minutes. The lady that drew my blood did a STELLAR job. Do not let the seniors that you love go there alone.
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December 2020 by Dawn Stewart
Rude lab tech. I hope I never have to go here again.
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November 2020 by Sally K.
I needed her prenatal labs done and we use an HSA insurance-where we get reimbursed or send in the bill to be covered. They pulled me into the draw area and had me wait for over an hour while sitting on the phone trying to figure out how to enter our non-insurance. They never offered a monthly payment plan which would have been the simplest solution. Instead they said labs would need to be paid in full prior to any draw (over $1,000). When I asked for more options, the woman that was billing and drawing had me wait while she tried to get a hold of her supervisor, then told her to wait outside so she can see a few more patients before the lunch hour, and that she would call back with a resolution after 1-it's been three days and we've heard nothing. These are my first prenatal blood tests. On the website it states "Quest is committed to all people getting their labs, regardless of uninsured or underinsured status" and says that there is a monthly payment option. We didn't see this until after we left and did research on the website and called our insurance. What I don't understand is why the staff at Quest didn't do any of the above. We are not the only ones with this type of healthcare and they need to receive training and updated information on how to help customers with it.
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September 2020 by Cindy N.
I came in as a walking, first one there. 1 7am appointment comes in after me and the tech is telling me over 5 times not sure how long I'm going to have to wait because he is booked until 11. Then proceeds to tell me I can't wait in waiting room because its for appointment only. Horrible Customer Service. I work in Healthcare and know how long it takes to draw blood. Do NOT recommend this facility
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August 2020 by PA J.
I would not recommend this location. Rude staff and unprofessional approach as you walk through the door. I fully appreciate the health care professionals they work hard, the staff working today had bad attitudes so I left. No thank you.
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July 2020 by Joe Villegas
Absolutely the worst service and experience. Only one Tech. Receptionist was super rude! I when elsewhere ...
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July 2020 by Jillian Z.
I normally go to another quest on Brookhurst where the staff is amazing. This lab is in the memorial care building on Brookhurst and Talbert Fountain valley . The scenario I am a RN I was a few minutes late for my appt. A Muslim woman checked me in and said very snotty your late, Now you have to wait. So true n scrubs I waited and watched people go in. Waited watched 10 memorial care employees plow in to get covid testing . Waited over a hour. More people walked in . I said to her " why are you not calling me at all?" She said " you WERE LATE" I left... I did say " your a f****** b**** " Today I go back a young Asian guy checked me in and did my lab draw. The Muslim woman glares at me. I left saying she's a b**** from hell to a guy she was chewing out ... for being too early
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January 2020 by Roget N.
This review is about Melissa, a "floating" Phlebotomist employee of Quest Diagnostics that I had the misfortune of meeting at the Fountain Valley, Niagara Health Center. First, my Doctor ordered numerous tests and that seemed to bother the employees that they had to input all of it into the system. I waited for about an hour just for them to input my order. They took several walk in patients that arrived after me, which kept prolonging the input of my order. Second, when I mentioned that my Doctor instructed me to inform them about my "bad veins" Melissa LOST it! She aggressively told me that I "Should NEVER tell a Phlebotomist that!" and that it "Gives them a shaky needle." When I tried to explain to Melissa that I need to aware a Phlebotomist of my history of bad, rolling, blown out veins, she became more argumentative. I told her that my veins have collapsed with a large needle and that's when she laughed at me and dismissively said "I'm going to use a LARGE needle." It seemed that Melissa had a bruised EGO and just wanted to scare me. Another employee even had to ask her to step away. I was so shaken up, I started crying and there was no way I was going to get my blood drawn there. To make matters worse, I overheard Melissa talking about me to another employee saying, "If she's being difficult, I can go in there and play with her! I want to go play!" It was unnerving to think that she actually wanted to hurt me. As I was leaving, multiple employees apologized for her behavior but were doing so in a whisper (for obvious reasons). They were intimidated by her as well. That's when Melissa came out and sarcastically said to me with a big smile "Happy New Year! Hope your year goes better!" Unprofessional doesn't begin to describe Melissa. Scary, intimidating, and hostile is more like it. I value my health and if you value yours, I would NEVER let Melissa touch me or anyone I know. She is a liability. Getting your blood drawn can be stressful. Find someone without an EGO and who doesn't freak out when you give them your health history about your veins. I informed the supervisor, Yolanda, about this horrendous incident and I pray Melissa is held accountable before she really hurts someone.
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January 2020 by Brett B.
This location has the nicest phlebotomists, I never feel the needle stick. Appointments are needed as it does get busy. Check in is easy that way and I never have to wait more than 5 minutes.
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November 2019 by Monica B.
I love Huang, he is friendly, but very precise, and it never hurts. I'm glad they put the armless chairs back in the lobby. The computer to check in is easy. The lady at the desk is nice too.
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September 2019 by Kelli Chanel
Very Fast! Just today was a little weird. A man walked in to get his blood drawn and was ignored by staff when he asked for help. Then he had to raise his voice and ask for help again as he had trouble signing in. The woman yelled directions from the back rooom with a not so nice tone . Strange
