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February 2024 by WeLove Tennis
Staffs are extremely helpful
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February 2024 by Cathy Enochs
I was in and out in 5 minutes. I was seen by hong very nice and friendly, explained everything in detail on what he was going to be doing it before performing the blood draw and other test. Will definitely becoming back her when I need more test done. Thak you
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February 2024 by Kara DangVu
SO BAD! we checked in and sat forever while they ignored us and helped everyone else who had later appointments. an HOUR later they finally greeted us and asked if our name was on the screen. it wasn’t & we had an appointment which we checked in for so now we re-check… but they still continued to take other patients before us even though they knew it was a computer glitch.Quest: YOU NEED A PERSON at the front desk of a medical facility.my son fasted 12 hours and then has to sit for another hour starving with zero communication. The waiting room is dystopian and very sad. The DMV has head and shoulders over you
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January 2024 by Cynthia Blanco
These people are the worst. I had an appointment scheduled for 7:30AM and I had completed all of my information when I scheduled the appointment so I didn't have to deal with entering the insurance information there. I forgot my physical insurance card but I had all of my paper work, driver license and had prefilled my insurance information but they said they couldn't take me. So I went back home to get the insurance card which is only 5 minutes away from the Warmer Fountain Valley location. When I got back they refused to take me and made me wait as a stand by. So I waited but it was almost 9:00AM and they still wouldn't call my name so I had to leave because by this time I was super late to work. This location is definitely the worst Quest location I have ever been to. So disappointing.
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January 2024 by Arthur MacArthur
Don't waste your time walking in. I was there at 7am and I was told by a somewhat rude and indifferent staff the wait was 4 hours. There was only a handful of people in the waiting room. My other lab you walk in walk out in half an hour no trouble at all. They obviously don't care about patients with urgent needs.
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October 2023 by Stella ela
I had such a great time coming in today. Hong is super funny! I felt like I've known him forever, although we just met. I asked him to give me his name so next time I come I can request him that's how great he is!
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September 2023 by Reed Heisley-Shellaby
Elise, the technician that helped me today was warm, professional, and efficient. Sometimes I get nauseous when having blood drawn, but she did a great job of putting me at ease, and the whole experience was painless and pleasant. I think a lot of the recent negative reviews come from the fact that people are still getting used to the new appointment system. It can be done online or over the phone, and in multiple languages. Physicians should inform patients that it’s easy to schedule an appointment, and that if you do schedule an appointment, you will likely be in and out within half an hour. This is my second time at this location this year, and both times were extremely were pleasant and efficient, even when the waiting room was busy. I also really appreciate that most of the staff is wearing masks. I wish other patients took their health and the health of others as seriously as the staff does.
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September 2023 by Maleen Windbrooke
Made an appointment that same day. The doctor was really good to me. I’m dramatic when it comes to getting blood work done, but he was very kind and talked with me during the procedure. He was clearly experienced and got everything done so fast.
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August 2023 by Matthew Vu
Although hectic and busy, I’ve always had a smooth experience getting my blood drawn.
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May 2023 by Kathryn B
Went on a Wednesday. Made an appointment one day prior and able to find a time for the next day. Came 10 mins early and was done with my blood test at 10:06. Appmt time was 10:10. So earlier than expected. Quick and easy. The check in kiosk was easy to use. Weekdays here might be a great place for a walk in.
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March 2023 by KC
I went to have blood drawn and they were quick and effective. Gentleman who drew my blood was nice and friendly. I was in and out within 15 min. I appreciate the efficiency.
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March 2023 by Advanced Medical Billing Mgmt.
front office have no Clue of Insurance coverage ( medicare) all they said that all my doctor order was not covered under Medicare and i must pay 744.26 in order to get my lab work,
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February 2023 by Christina C
I don't know why there are so many bad reviews for this Quest location. Outside of the typical issues with Quest in general, this has become one of my favorite locations to go to and it's even a plus when Hong is working as he efficiently draws my blood with no pain and no fishing or digging for the vein. As someone who has bleeding disorders and deep veins that like to blow, it's great when I come across a skilled phlebotamist as others leave me with hematomas and permanent bruising.Now if you go first thing in the morning there will be a wait here. But for 10 am appointments, I usually have very little wait. And an FYI, you can check in sooner on their touch screen kiosk than you can on the link you get in a text.Now I would be a happier camper if Quest in general in OC locations would bring back coban/self adhesive wrap because it will decrease my bleeding and bruising after draws. And go back to using sterile urine testing containers for routine urinalysis with reflex and culture as well as urine cultures. And bring back the wipes to use before catching the urine sample as we never know if I have an UTI or if the sample was contaminated. And it would be great if Quest would just stick to the same procedures instead of constantly changing procedures and going back and forth all "wishy washy". Because at this point, Lab Corp is my preference but sadly Quest is who is in-network.
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February 2023 by Nadia Hotak
If there was a minus 5 star I will give it to this useless compound with unprofessional staff, today I took my 9 months old kid to this nonsense place they put the needle 5 times but they couldn't find the vain, they can't even find a vain how come the diagnosis other symptoms, they told me my child is allergic with white bread in fact he is eating white bread everyday, don't waste you time in this stupid facility
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January 2023 by Narmin S.
As someone who's been to a lot of different quests from the SFV to LA to OC, this is hands down my favorite!! All the workers were very nice and accommodating because I told them I usually get poked multiple times and faint. All it took was one poke for my blood work and I left very happy (and didn't faint! Lol). I'm not sure why there are so many bad reviews at this location but I will be coming to this one from now on.