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November 2025 by Sherise Gonzales
This place has terrible customer service. Only 2 people were working when I went and the line was long to go in. Only 2 customers at a time in the store. š
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October 2025 by Kenya Hicks
Slow service.
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June 2025 by Yanet Orozco
My daughter asked for some jewelry from Pandora for her 13th birthday and I had no idea what to purchase but with the help of the girls working here today Annalise and I'm sorry I don't remember the other young ladies name but thanks to them we picked out the perfect bracelet ā¤ļø I'm excited to gift her first piece of jewelry thank you ladies for your help! Definitely recommend š you just need to hurry in because they run out of stock fast.
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May 2025 by Melissa Gurrola
Arrived at 7:30 and was told when I opened the door that they were closed yet the time for closing was at 9 (Google) after being refused service other customers were let in with the approval of their manager they signaled for them to enter without even asking if they had a pick up! Everyone looked miserable even their customers! Terrible customer service! They told me to go to Macyās
I ended up at Macyās Pandora and their Pandora store manager was so helpful and kind the other sales associate was sweet the customers looked happy as well! Loved the atmosphere!!!! I didnāt take long I knew what I wanted took me 15 minutes or less! Will be shopping at the Macys Pandora from now on
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May 2025 by ana santana
I recently bought a bangle and got a free charm bracelet from Pandora, and I absolutely love them! The quality is amazing, and they look so beautiful and elegant. I also want to give a big shoutout to Crystal and Sam for their great customer serviceāboth were super friendly, helpful, and made my shopping experience easy and fun. Thanks for helping me find the perfect pieces!
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May 2024 by Dina Navarro
0 stars if I could. I purchased a bracelet for my mom for Motherās Day. They were having the free bracelet promotion when you spend over $125. Before I paid I asked if she doesnāt like this bracelet can she come in and exchange it for another, and I was told she could as long as I gave her the gift receipt. The bracelet was causing her pain so she wanted to exchange it for a softer bracelet; however, they refused. I called customer service to see what they would do and they said the same thing and refused. I spent $230 on something she canāt wear. Horrible and will not be spending anymore money there.
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April 2024 by Paige Leon
Iāve been purchasing from this store since it opened and the manager, Nicole knows me by name and she knows just which pieces I will like. An identity thief attempted to use my Pandora card in the store and they denied it, as they should have. When the manager found out, she contacted me to let me know and also contacted nearby Pandora stores and found one who DID accept this thiefās fake representation. I appreciate the due diligence taken at this store in helping protect my credit and maintaining a positive relationship with me.
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April 2024 by jeze hurtado
Once again the girls here at this shop are so sweet and very knowledgeable I tell them what Iām looking for and they go over and beyond thanks again ladies
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March 2024 by Erin Xiong
the biggest waste of money ever. their return policy sucks, i spent $50 on a stopper for my bracelet for the purpose of stopping my charms from falling should my bracelet be unhooked. The stopper clip was faulty and fell off and my bracelet ended up falling apart. Nothing can be done despite me having a faulty clip and losing it.
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February 2024 by Larissa Nava
my boyfriend went in and got my ring resized and the worker told him "if it doesnt fit her you can give it to me" very disrespectful .
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February 2024 by Brianna Villalobos
Love the environment!!! One of the sales girls was so nice and friendly and helped so much!!!!
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February 2024 by Leshayia Meadows
I was not greeted, when I needed clarification on a return I did not enjoy the way I was talked toā¦ the tone, the demeanor, & the information I was provided was not ideal. My initial associate knew nothing about what to do because if she did I feel a lot could have been avoided and then when a second associate came that is when I felt very profiled and brushed off. I did not feel I was treated the best I could be. I felt very āthe least of their worriesā I love the jewelry and everything I purchase from here (ONLINE) but in person is not my preferred and never will be going forward. I will now make purchases in-person if needed with Pandora in Macyās. They know how to make your experience a good oneI do not want a response stating āthank you for voicing your concernsā¦ contact us atā¦āYeah, no thank you. I just think others need to hear about this experience as well as others because Iām more than positive me contacting whoever is not going to fix how I felt this day going in.
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January 2024 by Jaime Hernandez
Went to this location with my girlfriend so she could use her Christmas gift cards. There were other people there being helped by employees so we patiently waited. When one worker became available instead of heading our way to see if we needed help finding something, decided to walk towards a couple that had just walked in. Worst customer service. My girlfriend and i walked out!
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January 2024 by Heather Close
My daughter received a ring for Christmas and 2 stones have fallen out within 2 weeks of having. Returned to store for exchange with original receipt and the store manager Nicole stated the ring was bent after another employee approved exchange. When I asked for the ring to take elsewhere because she was rude she refused to give me my ring. Finally my daughter got it from her and she stated doesnāt fall far from the tree. Leaving my daughter in tears. Horrible!!!! Similar reviews have been posted. Looks like Nicole is ruining the Pandora name.
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January 2024 by Qualicia Johnson
I do like the jewelry but the service is nor so great. When I first bought my chram bracelet I was happy. We go the warranty on the charms and bracelet. Then my home was broken into, I was not able to find my bracelet. I was told pandora does not cover lost or stolen items. The warranty is if something on the charms or bracelet had broken or fallen off. This was told to me when I went in to buy a new bracelet and charms on the week of the buy 250 or more to get a free bracelet. When I asked to get the rose gold bracelet I qualified for they said it was out of stock. I asked is there a way to wait untill a new shipment came in. I was told all they had was the silver bracelet and if they do not have it then I would not receive one. I took the bracelet but was disappointed in the service and false advertising. I feel if they were out of the bracelet then should of told us before we spend the money. Instead they just wanted the sale and told us after we bought the bracelet. Now that I gave a three star review I was replied to by the owner. I called the store Nicole said to call corporate. When I called the store gave me the customer service number. The woman I talked to did not give a name but transferred me to another department and the phone call ended with no opinion to leave a voice mail. Now I really do not feel I was taken seriously and feel they deserve one star.
