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February 2024 by Ashley Desiree Roefs
Very rude. Didn’t welcome me as I came in. Shouted at me in another language. Very poor customer service. I’ll take my package somewhere else. ZERO STARS
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December 2023 by Tommy D
The workers here are super rude. Never coming back here again. They are lazy and love turning people away. Long lines everyday. I hope this place closes down.
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December 2023 by Hao L.
How is this place still in business? Every single staff is super rude and yells at the customers. They are super lazy and there always a long line. Go out of business already.
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November 2023 by George R.
Worse customer service ever. Also they require face mask still They won't help you if you're not wearing one. They lost my business for sure.
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November 2023 by Phyllis Courtney
This place is a joke! Paid $21 for a 2 day delivery ! Now here it 7days later . Still has not been delivered ?Do not go to this location.Garden Grove Blv & Harbor
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September 2023 by Henry Streek Martinez
Please DO NOT give this place your business!! They have THEE WORST customer service. Plus, they force their customers to wear masks when entering their store. So ignorant and uneducated. Save your money and time and find another store with competent, intelligent people. I wish the rating system offered a negative star below 1 star. That's what I would choose to rate my experience with them.
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September 2023 by Kevin Green
Mask nazis. Don't waste your time coming here.If they tell you they won't take your package just drop it off in any bin. They will tell you they won't send it off but they cannot withhold your package over an issue like not wearing a mask. A business who has a contract with shipping mail does not have this right.
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August 2023 by Joshua Kim
100% agree with other reviews.. do not visit them if you want to have a nice day. you go there and you will ruin your day for sure. use other shipping places but not here. extremely rude and there's no customer respect. still enforce wearing masks as of today 07/28/2023. Visitors Beware.
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July 2023 by Oh O.
Other reviews are all correct. avoid this place as you can. do not get involved with this business as possible. i dont care this husband and wife team rude and unkind to his/her customer but missing dropped off packages, so frequent is very shady practice of business. trust me and trust other yelp members feedbacks on this. do not involve.
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July 2023 by Nora Valle
Wished I had read the reviews before going to this mail center location. If I could do zero stars I would. I have to agree with the rest of the customers feedback left and they're not exaggerating. Run to another place if you can before even considering their services. How are they still enforcing mask mandates when there's no covid emergency protocols being enforced by state or federal governments? How Is this place still in business when they lack customer service skills? In my case, it was some rude lady who helped me, yelled at me, and literally made me feel unwelcome.
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July 2023 by Mc Bee
OMG, this place is byfar the worst AIM center ever!. Both man and woman got always mad at something and always have a fight with customers all the time, i dunno why. I shipped several packages for drop off but they lost 1 out of 10 packages all the time. the package is not even tendered to fedex driver. just vanished. they won't allow you inside without mask on as of 07/14/2023 and if you drop off a package without a masks, he/ or she will destroy the package. i went back to claim the lost package and asked questions, all they said was call fedex and find out. thats it.. no customer service, only rude and shady workers. Better avoid possible if you want to not to ruin your day. Good luck everyone.
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June 2023 by Tom N.
This is the worst customer service place I have been to. The workers here are rude and seems like they don't even want to work there. Not sure how they are still in business. I bought a couple of packages already with shipping labels. They won't let me in without a mask. I went to get a mask and the guy won't touch the packages I brought. He made me put them on the scale and take them off before I put a new package on. They don't even have a scanner and have to enter the number in manually. Horrible place, horrible customer service, and horrible owner. Avoid this place and don't support them. Place like this should not be in business. If we continue to support them then they will think is okay to run a business like this.
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June 2023 by Ben Jams
TL;DR: Please don't go here for any reason. Service is extremely rude and seems like some family run business with their own rules and accountability.Sure it seems like a shipping center that might do FedEx and UPS drop offs or whatever but just do yourself a favor and go to literally any other location. It's a terrible experience from before you walk into the door until you leave with a bad taste in your mouth.Yes the obnoxious signs in front of the store are intentional and heavily enforced. Lady will immediately yell at you if you don't have a mask. June 2023 but whatever I guess.Just wanted to drop off a container for FedEx with an already attached prepaid shipping label but lady wouldn't take it. Went to a different FedEx drop off center nearby and they took it.I guess their shop their rules but I truly don't understand how they're still in business...
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June 2023 by Ben H.
TL;DR: Please don't go here for any reason. Service is extremely rude and seems like some family run business with their own rules and accountability. Sure it seems like a shipping center that might do FedEx and UPS drop offs or whatever but just do yourself a favor and go to literally any other location. It's a terrible experience from before you walk into the door until you leave with a bad taste in your mouth. Yes the obnoxious signs in front of the store are intentional and heavily enforced. Lady will immediately yell at you if you don't have a mask. June 2023 but whatever I guess. Just wanted to drop off a container for FedEx with an already attached prepaid shipping label but lady wouldn't take it. Went to a different FedEx drop off center nearby and they took it. I guess their shop their rules but I truly don't understand how they're still in business...
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June 2023 by Khanh P.
Avoid!!! I usually use AIM mail centers primarily because it's convenient to drop off multiple packages for different carriers. Went in to drop off my packages to UPS and FedEx drop off boxes and was yelled at by the lady to wear a mask. I quickly dropped off my packages and left as I didn't have a mask on me. Come to find out a few days later, they withheld my packages from FedEx and UPS because I didn't have a mask on when I dropped them off and was in no contact with the store employees. It was a self service drop off box, no receipts, so it would have made no difference if I went to a UPS drop off box! Came back took my packages and got out of there. I would rather go the extra mile than return to this place. Highly unprofessional!!