July 2023 by Georgia Castrellon
There were more rental vehicles parked on the lot taking up the limited parking. We pulled into a full lot and waited once we got a spot (after someone left and it was the only handicap spot) we went inside and the store was vacant of customers, I was puzzled as to why the lot was full and no customers left inside?? Employees were kind and polite I would definitely recommend and/or go back for rental needs. Just be prepared to struggle for a parking spot.
July 2023 by Pato Guillén
Inaccurate information provided by associate for move out of unit and now I'm stuck paying an additional month. I was given zero help despite the mistake coming from their end.
July 2023 by Isa Meza
Uhauls are normally pretty good with service but not this place. I have came here about 3 times now. The first 2 times I couldn't even get propane. The first time, the excuse was the machine is down. The second time the excuse was its too late in the day even though it was at least 15 minutes before closing. This time today. I spent like 15 minutes standing around. Made it VERY clear I needed propane and received zero acknowledgement until I walked into the office and asked. The person there claimed he is the only person "qualified" to pump propane. As if some special qualification was required. Aside from him there was at least 2 other people "working" next to him. One of them who was looking right at me while I waited outside only to take a number of hits off his vape pen and just walk inside. Lastly when the guy FINALLY came outside he pumped my propane but didnt even purge my tank meaning its gonna run out almost a gallon sooner. Absolutely poor customer service. Will probably not go back there and will encourage others to not do so either if they don't wanna waste their time.
June 2023 by A Dad and His Boy
The employees that I interacted with were very kind and extremely helpful. I had a wonderful experience. Thank you!
June 2023 by Dennis Gauci
This facility is excellent with the best staff that we have encountered at any U-Haul location in two states.
March 2023 by Mike McNeil
I had an issue here with them accepting a card because of security reasons and it looks like because I posted a review about it they have now charged the card TWICE after the initial refund out of spite. Not only is it bad customer service but now you're flirting with credit card fraud from malicious employees. I will let the bank make the call and they can explain to them why the card was randomly charged twice a day later. Good luck fellas. Do everything in your power to avoid this place, you have been warned.
February 2023 by Colleen Clark
This facility has had it's share of challenges recently, with a drive thru after hours unsolicited visit but these troopers still keep on keepin' on with their positive spirits and always helpful ways. This is a hard job with customers throwing different scenarios their way all the time, but irregardless of the circumstances they SUCCEED with flying colors. Thanks guys for always having your customers back with whatever "is" available, as you can't rent what's not there. Then you would be called magicians!!! Always a pleasure to do business here, be patient people, it's called moving, never an easy deal, but these guys have everything you need to move, so thank them and most of all, BE NICE, it's free!!!
January 2023 by TK
Good Service very professional & acommendating the gentleman who helped us was very polite and very cool and god us what we needed to move what we needed & U Haul whole team was very pleasant and went out of there way to help me & my family i would use them again...?
November 2022 by Tim M.
Reservation for a 20 foot truck was made a month in advance. The day before Reservation they informed me the 20' truck was at a location 40 miles away and expected me to pick it up. When I advised that wouldn't work they made no efforts to find a truck. It ended up costing me far more time and money Beware the reservation process with these rude people. Zero concern on their behalf.
October 2022 by Mago C.
Rude as FU........ make a reservation and they don't have the truck available not helping at all just say is not available sorry WTF !!!!??
August 2022 by Donovan N.
We reserved a Uhaul at 0700 and being in line for more than 40 minutes. SMH! They only have 1 employee working and the line is out the door. Not sure how you could run a business like this........Customer Service obviously is not in thier vocabulary. Wished I read thier reviews prior to renting online. Lesson Learned!STAY AWAY FROM THIS PLACE IF YOU COULD!
June 2022 by Kelly F.
I will use the Fairview facility every time I need a truck, they are very friendly and accommodating and go the extra mile to make sure you have a easy pleasant rental experience.
June 2022 by Taylor Smith
Worst experience of my life. Extremely rude staff. Wasted 2 hours and nearly $100 in gas for them to tell me my unit was “damaged” and couldn’t leave a loaded trailer on the property. I can understand that things happen, but something as basic as a courtesy call isn’t asking much. 0/5 do not recommend under any circumstances. Take your business elsewhere unless you enjoy inconvenience and incompetence.
May 2022 by Jose O.
Tried to get my propane tank filled up. I called to see if they were available no response. I showed up I was just waiting outside with no attendant. Not until I went inside to tell me that the propane was out of order. Terrible service I will not go back do you spell favor and don't even bother with his place.
March 2022 by Meesh
The staff here were absolutely amazing on my visit to pick up a car dolly. The guy who helped me (wish I caught his name) was so patient, thorough, and answered all of my questions; he made me feel reassured about towing a vehicle across a couple states and hooking it up by myself. Thank you for being so service oriented!
