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November 2023 by Daniel Brisenio
Everything went perfect. The manager Brianna and Jorge were wonderful.
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September 2023 by Steven Waltrip
Bree at the location was very friendly, courteous, and helpful but U-Haul in general sucks when it comes to the Maintenace of their trucks. I had to call for roadside assistance for the truck I rented, and they told me the repair guy would be there in 90 minutes. Six hours later the tech finally showed up. He said that he fixed the problem but two hours later I'm having the same issue with the truck. Then I am on the freeway, and I get pulled over by the California Highway Patrol and the officer tells me to make sure that I return the truck and don't drive on the freeway because he said that the rear of the truck was riding down the freeway at an angle which means that the axel is bent. This whole time during the breakdown and all I had three employees with me who I had to pay $180 to sit there and do nothing while we waited for the repair tech. I asked U-Haul to at least give me a free day on a truck, but they refused. They said all they would do is give me an extra six hours to return the truck. When I returned the truck, the clerk told me that my contract would be put on hold and the manager would call me in the morning. No one ever called me. I called the manager today and left a message to return my call, NO ONE ever called me and they charged $342.10 to my credit card when the rental was only $207. I rented a truck from Ryder one time moving my sister across the state and the truck broke down and they refunded me the amount of the entire contract, put me and my two helpers up in a very nice Hotel for the night, paid me for our wages for two days, and about a week later a guy from the corporate office calls me and sends me three certificates for free days on a future truck rental. Just in the last 12 days I have spent $1000+ renting from U-Haul. Ryder knows how to give customer service, U-Haul does not. I will be renting from Ryder from now onGoodbye U-Haul, Hello RyderThe manager Bree called me the day after I posted this review and apologized for my experience and issued a refund for the day I lost on the truck.Bree knows how to give great customer service, Uhaul should have more employees like Bree.Thanks Bree!See you again soon.
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July 2023 by Georgia Castrellon
There were more rental vehicles parked on the lot taking up the limited parking. We pulled into a full lot and waited once we got a spot (after someone left and it was the only handicap spot) we went inside and the store was vacant of customers, I was puzzled as to why the lot was full and no customers left inside?? Employees were kind and polite I would definitely recommend and/or go back for rental needs. Just be prepared to struggle for a parking spot.
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July 2023 by Pato Guillén
Inaccurate information provided by associate for move out of unit and now I'm stuck paying an additional month. I was given zero help despite the mistake coming from their end.
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July 2023 by Isa Meza
Uhauls are normally pretty good with service but not this place. I have came here about 3 times now. The first 2 times I couldn't even get propane. The first time, the excuse was the machine is down. The second time the excuse was its too late in the day even though it was at least 15 minutes before closing. This time today. I spent like 15 minutes standing around. Made it VERY clear I needed propane and received zero acknowledgement until I walked into the office and asked. The person there claimed he is the only person "qualified" to pump propane. As if some special qualification was required. Aside from him there was at least 2 other people "working" next to him. One of them who was looking right at me while I waited outside only to take a number of hits off his vape pen and just walk inside. Lastly when the guy FINALLY came outside he pumped my propane but didnt even purge my tank meaning its gonna run out almost a gallon sooner. Absolutely poor customer service. Will probably not go back there and will encourage others to not do so either if they don't wanna waste their time.
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June 2023 by A Dad and His Boy
The employees that I interacted with were very kind and extremely helpful. I had a wonderful experience. Thank you!
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June 2023 by Dennis Gauci
This facility is excellent with the best staff that we have encountered at any U-Haul location in two states.
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March 2023 by Mike McNeil
I had an issue here with them accepting a card because of security reasons and it looks like because I posted a review about it they have now charged the card TWICE after the initial refund out of spite. Not only is it bad customer service but now you're flirting with credit card fraud from malicious employees. I will let the bank make the call and they can explain to them why the card was randomly charged twice a day later. Good luck fellas. Do everything in your power to avoid this place, you have been warned.
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February 2023 by Colleen Clark
This facility has had it's share of challenges recently, with a drive thru after hours unsolicited visit but these troopers still keep on keepin' on with their positive spirits and always helpful ways. This is a hard job with customers throwing different scenarios their way all the time, but irregardless of the circumstances they SUCCEED with flying colors. Thanks guys for always having your customers back with whatever "is" available, as you can't rent what's not there. Then you would be called magicians!!! Always a pleasure to do business here, be patient people, it's called moving, never an easy deal, but these guys have everything you need to move, so thank them and most of all, BE NICE, it's free!!!
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January 2023 by TK
Good Service very professional & acommendating the gentleman who helped us was very polite and very cool and god us what we needed to move what we needed & U Haul whole team was very pleasant and went out of there way to help me & my family i would use them again...?
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November 2022 by Tim M.
Reservation for a 20 foot truck was made a month in advance. The day before Reservation they informed me the 20' truck was at a location 40 miles away and expected me to pick it up. When I advised that wouldn't work they made no efforts to find a truck. It ended up costing me far more time and money Beware the reservation process with these rude people. Zero concern on their behalf.
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October 2022 by Mago C.
Rude as FU........ make a reservation and they don't have the truck available not helping at all just say is not available sorry WTF !!!!??
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August 2022 by Donovan N.
We reserved a Uhaul at 0700 and being in line for more than 40 minutes. SMH! They only have 1 employee working and the line is out the door. Not sure how you could run a business like this........Customer Service obviously is not in thier vocabulary. Wished I read thier reviews prior to renting online. Lesson Learned!STAY AWAY FROM THIS PLACE IF YOU COULD!
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June 2022 by Kelly F.
I will use the Fairview facility every time I need a truck, they are very friendly and accommodating and go the extra mile to make sure you have a easy pleasant rental experience.
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June 2022 by Taylor Smith
Worst experience of my life. Extremely rude staff. Wasted 2 hours and nearly $100 in gas for them to tell me my unit was “damaged” and couldn’t leave a loaded trailer on the property. I can understand that things happen, but something as basic as a courtesy call isn’t asking much. 0/5 do not recommend under any circumstances. Take your business elsewhere unless you enjoy inconvenience and incompetence.